Empower Energy Solutions

Brian S 

on BBB

a year ago

One of the 2 power switches they installed started to arch within a month of install. After calling a number of times with them telling me on the phone that everything was fine and the panels just checked in and there was no error from the system. They finally sent someone out when I told them it sounded like fireworks. It has been like this for about 6 months and all I get from them is we are still looking into coming out to resolving the issue. Now the conduit inside the house is leaking water when it rains. Called a numbe... read more

Rebecca E 

on BBB

a year ago

We started this process in August 2022. Our rep Dennis has been very nice however we are now in April 2023 and not active. Our panels were installed a few months ago but are still not turned on due to the fact the work did not clear in Electrical inspection. Hoping this will be corrected soon though no update as of 4/8 

Maria M 

on BBB

a year ago

We wanted to get more info about going solar and Chris took the time to explain everything to us and answered all of our questions. He is professional and friendly and did not pressure us at all. He’s a joy to work with. 

Brent B 

on BBB

2 years ago

Absolute terrible customer service and constant stream of lies. Had panels installed and they were done incorrectly. The entire job FAILED to pass a home inspection even the rep who the company sent out couldn’t believe how poorly the panels were installed. It’s been 3 weeks since this happened and no response what so ever with a resolution to fix the problem. Customer service is a nightmare to deal with, this company takes advantage of young homeowners to make a paycheck it’s disgusting 

Rhonda C 

on BBB

2 years ago

Ryan cold-called me at my front door after I had already begun working with another company on the possibility of going solar and had turned away several other callers. However, I was so impressed with his self presentation and warm demeanor that I invited him in to lay out what his company was offering. The clarity with which he explained all the options and the patience with which he answered all my questions impressed me so much that I switched to his company. I knew I had to replace my roof and remove several large trees... read more

Alethea O 

on BBB

2 years ago

We have had the panels up for more than 4 months now and they are still not operational. We have been given every excuse imaginable for the delay (supply chain issues, mail delay because people at the post office have the flu … you name it). Our neighbors used another company and their panels were installed and inspected within two weeks. This company is awful to deal with and we are very unhappy. 

Jeff S 

on BBB

2 years ago

They are filled with lies! Solar panels have been installed on house for almost 3 months now and still not working. They were quick to do some work and get paid in full which I denied the bank that they used but still released all the funds. Empower also said no payments for a year and that is a lies too seeing how we are down to 9 months. I have to call them multiple times to try and get any updates and they say they will call me back and they don't! I just want these things off my roof and I will just go with ******* *****... read more

Stephanie R. 

on BBB

2 years ago

We decided to go solar and we were very fortunate to be able to work with our sales rep Dennis. He was very informative and thorough when it came to explaining the process. We are looking forward to many years of savings! 

Rejane C 

on BBB

2 years ago

Empower moves very quickly when is time to sell those panels but very very slow when is time to finish the job. We have been waiting for almost 6 months for our panels to be connected and the only thing they say is that didn't pass the electrical inspection. So far now we have an additional bill (those panels) we're still paying our electric bill. Think again if you are going to do business with them. Very hard to even get an answer from any of them.