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Empire Visionworks
- Laser Eye Surgery/Lasik
- Geneva, NY
About this business
Empire Visionworks is a leading provider of eye care services, committed to providing our customers with an excellent shopping experience and high quality products and services with the best value and selection in the industry. All of our stores offer designer and exclusive brand frames, lenses, sunglasses and accessories along with leading technology in vision correction. Our comprehensive service offerings include contact lens dispensing, in-store labs which provide one-hour service on many prescriptions. Every purchase ha... read more
Location details
809 Canandaigua Rd, Geneva, NY, 14456, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:00 p.m. | |
| Tue | 10:00 a.m. to 8:00 p.m. | |
| Wed | 10:00 a.m. to 8:00 p.m. | |
| Thu | 10:00 a.m. to 8:00 p.m. | |
| Fri | 10:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Brought my glasses in to be fixed, just needed a screw! A 2 second job. Told I needed an appointment, they gave me one for a Friday! Today is Monday! I am retired, however what would have happened if I had to work Tuesday morning? Can’t drive without my glasses, so I would have had to call in for a whole week! Now does this seem fair for a 2 second job? You have lost my business!
Terrible, it’s been a month and still haven’t received my contacts. Then to even pick up my glasses i have to wait 3 weeks. Yeah never again.
The one on Geneva ny does not answer the phones... When you do get an appointment they call and change it... when your glasses come in you need an appointment to get them fitted but can notake and appointment because they don't answer the phone.
They don't answer the phone!! They need a secretary! Nobody at the front desk when you go in the store either.
I’ve been trying for a week to call the Geneva office and just get a recording and sit for over a half hr and just keep getting the same recording to stay on the line and someone will be right with me , no one ever comes on then you get a busy signal and hung up on ... good way to run the business in the ground
The Geneva New York branch and actually corporate office are absolutely unequipped to answer phones or respond to anyone it seems ever after numerous numerous emails Facebook messages and phone calls they hold my glasses hostage because they can’t figure out the phones
Answer a phone call. We have tried calling the last three days and nothing. We have been customers for almost 20 years and now we are thinking we need to go somewhere else.
ANSWER THE PHONE !!!!! KEEPS HANGING UP OR ON HOLD NOW FOR 32 MINUTES. BEEN TRYING TO CALL FOR 3 DAYS. IVE BEEN THERE AND NOONE IS ON THE PHONE - DONT EVEN HEAR IT RING. CAN SOMEONE JUST PICK UP OR TURN THE PHONES ON ??? "Thank you for your patience " for 34 minutes now - at least it hasn't hung up.
Geneva store has disappointed me twice in one month. Had appointment for my daughter who was aging out of insurance coverage. The day before the appointment the doctor abruptly left. I can’t afford to pay out of pocket for her since she is almost legally blind and hard to fit. Then her service dog sat on her glasses bending the bow. I tried calling the store only to wait more than 25 minutes and get a call center. The website for booking appointments doesn’t work and I was not able to talk to store staff. Not very customer f... read more
Frequently asked questions about Empire Visionworks
How is Empire Visionworks rated?
Empire Visionworks has a 3 star rating with 285 reviews.
When is Empire Visionworks open?
Empire Visionworks is closed now. It will open tomorrow at 10:00 a.m.
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