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Emergency Veterinary Service
- Emergency Pet Hospital
- Lisle, IL
About this business
The all night and weekend vet. We are here to help when your regular vet is closed.
Location details
820 Ogden Ave, Lisle, IL, 60532, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We brought our Jack Russell here after he ate some of his fabric bedding on a Sunday morning. We were told he needed surgery immediately, but in the same breath we were told if we did surgery he may not make it because of his age, the mass in his stomach (this was the first time we ever heard of a mass) she said there is also something wrong with his spine and he has a staple in his stomach ! Our heads were spinning . We said no to surgery and told them we are taking him home... we were told this was not the protocol that ne... read more
EDIT***- Dr. Smith called my boyfriend and I to discuss the situation. She was extremely apologetic, as was Tara. Calling a customer to discuss the situation shows the integrity and respectability of Dr. Smith, her staff, and the clinic overall. There was definitely things that can not be taken back, but the effort put in demonstrated that there is definitely compassion and professionalism on their end. I appreciate the phone call more than she knows, definitely brought closure to an awful week. Thank you Dr. Smith! I can no... read more
Business response:
Carla- This is Dr Amy Smith and I am the owner of Emergency Veterinary Services. I would greatly appreciate the chance to speak with you about what happened. If you are open to this please email me at drsmith@emergencyvetlisle.com and let me know the best time and phone number where I can reach you. Thank you!
I can not speak for all staff at the clinic, but Tara (that works at night) is probably the most rude person to have to deal with when your pet is passing. COVID-19 or not, she has no compassion or people skills. If she treats humans like garbage to their face, can you imagine what she does to our beloved animals behind our backs? Please be defensive when dealing with her, she is not a nice person. Did I mention she put my dogs remains on the ground? Would she like if someone did that to one of her family members? Reading th... read more
Business response:
Carla- This is Dr Amy Smith and I am the owner of Emergency Veterinary Services. I would greatly appreciate the chance to speak with you about what happened. If you are open to this please email me at drsmith@emergencyvetlisle.com and let me know the best time and phone number where I can reach you. Thank you!
RecommendedMy family recently visited Emergency Veterinary Services to say goodbye to our dog of 14 years. The entire staff, especially Dr. Amy Smith, were extremely compassionate and accommodating during one of our most difficult days. The care provided went above and beyond to make sure our feelings were honored. They gave us as much time as we needed to say goodbye and made the entire process as comfortable as possible. We were able to be with our dog the entire time to make sure she felt safe. We are so thankful for choosing this s... read more
very kind compassionate people who will do the best thing for you and your pet
Frequently asked questions about Emergency Veterinary Service
How is Emergency Veterinary Service rated?
Emergency Veterinary Service has a 3.9 star rating with 362 reviews.
When is Emergency Veterinary Service open?
Emergency Veterinary Service is open now. It will close at 6:00 p.m.
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