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Emergency Air Heating and Cooling
- Heating & Air Conditioning/HVAC
- Chandler, AZ
About this business
Specialties: Emergency Air Heating and Cooling is here to cater to our customers. We deliver safe, reliable, efficient and technologically innovative AC repair services. We achieve great satisfaction when we know we've helped our customers solve a problem. We assure our customers that not only will our dependable technicians do a great job at giving our customers a safe and comfortable living and working environment. We also understand the dangers of a failed air conditioner. Our HVAC technicians have mechanical aptitude, co... read more
Location details
4360 W Chandler Blvd #1, Chandler, AZ, 85226, United States
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Dealing with this company has been nothing but frustrating from start to finish. -They were supposed to come out for a same day emergency service, but no showed (They did waive the service fee for this inconvenience). -They offered to come next morning, then tried to change it for 12-4pm. Luckily we still got the tech to come in the morning. -The tech initially estimated 500$ for adding Freon. He had to add more than anticipated and the bill ended up being more than $1,000 for Freon. He did not warn us of this change until t... read more
Business response:
Essentially this customer (who was not the homeowner) chooses to see everything about this visit negatively. Yes, appointments sometimes are rescheduled, and yes, an educated guess on how much coolant a system may need should probably have been pointed out as insufficient when the estimate was exceeded (which is unpredictable). On the other hand the technician realized the quantity exceeded his guess and gave them the last pound for free and 10 percent off the entire ****, despite the fact that their instructions to him were... read more
Richard was exceptional. Gracious, professional - fixed it quick. RECOMMEND Hiring
Business response:
Thanks for your kind words. I'll pass that along to Richard.
Had issues with several AC companies. AC went out in July. Every other company, including the one recommended by warranty company. The made us weight three days before they sent someone out. After waiting, the companies did not fix anything, they said "try this" and "check it tomorrow". Needless to say, I never called them back. Called Emergency Air in the late evening and they asked if we needed someone out that night, or if we could wait til morning. Within 15 minutes of our tech being at the house, they issue was patched.... read more
Business response:
Very nice to see a positive comment on BBB, thank you. Most people only come here with negative feedback. We have over 500 5-star reviews on ********* it's a shame there isn't more balance here.
Had issues with several AC companies. AC went out in July. Every other company, including the one recommended by warranty company. The made us weight three days before they sent someone out. After waiting, the companies did not fix anything, they said "try this" and "check it tomorrow". Needless to say, I never called them back. Called Emergency Air in the late evening and they asked if we needed someone out that night, or if we could wait til morning. Within 15 minutes of our tech being at the house, they issue was patched.... read more
Business response:
Very nice to see a positive comment on BBB, thank you. Most people only come here with negative feedback. We have over 500 5-star reviews on ********* it's a shame there isn't more balance here.
They try to push a new unit sale, instead of reviewing the warranty. Also, I am unsure if the company is fully certified with all brands. They want to do basic service and additional sales. Not comprehensive. You will find your self leaving several messages.
I have be using Emergency Air for years and I love them! They always give me Reminder called for my six month service checks and they helped us replace our unit when it died in the middle of summer. They ar PE also great about sending out the same service provider, so we have built a relationship and I look forward to our visits. They are fair and offer services they would recommend, but do not push you to make unnecessary purchases. I highly recommend them.
Very inflated (my was almost $1000.00 more than competition) price of the service.
FRAUD SCAM ALERT technician came to do ac maintenance on a 5 year old unit. The company had bought the maintenance contract - technician said needed a new evaporator for $2200 and a stop leak for $750. When I asked for basic information of why and show me gauges he changed his story repeatedly. This was at my 87 year old widow mothers home. Gauge reading were not consistent with repair he stated. He sent me a picture of where the leak was on her unit. It looked very suspicious because of its location on the evaporators. It w... read more
Business response:
****, I believe we resolved your concerns via telephone. I have addressed my issues internally as discussed, and am waiting for a copy of your paperwork to submit to you a full refund. Please contact the office and ask for Frank if this is not correct.
I purchased a new Unit in 2017. Cooling was good, BUT come winter I was getting cold & cool air. Tech was out several times the first two years, said unit working good. By the 3rd winter I could not take the cold and not getting the warm air needed. Unit would run 4 hours to warm up the house 4-5 degrees. Finally called some other companies and they all said the same thing. Unit was not installed properly and connection of unit and elbow did not match and had just been patched together. The patch work did not hold and it was... read more
Frequently asked questions about Emergency Air Heating and Cooling
How is Emergency Air Heating and Cooling rated?
Emergency Air Heating and Cooling has a 4.9 star rating with 6,793 reviews.
When is Emergency Air Heating and Cooling open?
Emergency Air Heating and Cooling is open now. It is open 24/7.
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