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Emergency Air Heating and Cooling
- Heating & Air Conditioning/HVAC
- Chandler, AZ
About this business
Specialties: Emergency Air Heating and Cooling is here to cater to our customers. We deliver safe, reliable, efficient and technologically innovative AC repair services. We achieve great satisfaction when we know we've helped our customers solve a problem. We assure our customers that not only will our dependable technicians do a great job at giving our customers a safe and comfortable living and working environment. We also understand the dangers of a failed air conditioner. Our HVAC technicians have mechanical aptitude, co... read more
Location details
4360 W Chandler Blvd #1, Chandler, AZ, 85226, United States
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We chose Emergency Air to replace our broken heat pump. We bought a Carrier 16 Seer 2 stage unit and they delivered and installed it the next morning. They also paid for a hotel room the night before. They damaged the ceiling in the garage removing equipment but sent a plasterer who repaired it perfectly. We saw a loose piece of tape on the back of the unit and they came back and repaired it. Emergency air did everything that they said they would do.in a timely manner We are very pleased and recommend them.
Business response:
Thank you for your kind words. We always strive to treat the customers right and do what we promise.
Dishonest buyer beware they try to up sale for a 10 k unit when it cost 130 elsewhere. Their technician came in spent 15 to 20 min and assessed to replace a unit that is only 6 years old.. he kept trying upscale for another assessment for an additional 300and finally he up for the kill on a ***** unit. Do not use this company unless you want to be cheated
Business response:
This customer completely misconstrues the appointment. He scheduled a diagnostic visit for malfunctioning AC unit. Our GPS tracking shows our technician was there for 49 minutes, inspected the unit, and prepared a list of options for the homeowner to consider. These options included fixing the immediate problem, as well as other problems apparent from lack of maintenance that could cause damage such as leaks to the house in the near future and, if he wished, a price for a new unit given the poor condition of the system. The ... read more
Dishonest buyer beware they try to up sale for a 10 k unit when it cost 130 elsewhere. Their technician came in spent 15 to 20 min and assessed to replace a unit that is only 6 years old.. he kept trying upscale for another assessment for an additional 300and finally he up for the kill on a ***** unit. Do not use this company unless you want to be cheated
Business response:
This customer completely misconstrues the appointment. He scheduled a diagnostic visit for malfunctioning AC unit. Our GPS tracking shows our technician was there for 49 minutes, inspected the unit, and prepared a list of options for the homeowner to consider. These options included fixing the immediate problem, as well as other problems apparent from lack of maintenance that could cause damage such as leaks to the house in the near future and, if he wished, a price for a new unit given the poor condition of the system. The ... read more
Caleb & Kellie were excellent in helping us handle replacing our home’s two aging HVAC units (15 yrs old each). Luckily, they were able to obtain two 4-ton Bryant units for us and got them installed before we entered a record-breaking heatwave. Just in time, and much appreciated. VERY professional installation, both units are humming along beautifully, staying strong during six 115+ days in a row. Heads-up that even with 0% financing - you will be paying at least $280+ a month per unit, right after installation. We are payin... read more
Dealing with this company has been nothing but frustrating from start to finish. -They were supposed to come out for a same day emergency service, but no showed (They did waive the service fee for this inconvenience). -They offered to come next morning, then tried to change it for 12-4pm. Luckily we still got the tech to come in the morning. -The tech initially estimated 500$ for adding Freon. He had to add more than anticipated and the bill ended up being more than $1,000 for Freon. He did not warn us of this change until t... read more
Business response:
Essentially this customer (who was not the homeowner) chooses to see everything about this visit negatively. Yes, appointments sometimes are rescheduled, and yes, an educated guess on how much coolant a system may need should probably have been pointed out as insufficient when the estimate was exceeded (which is unpredictable). On the other hand the technician realized the quantity exceeded his guess and gave them the last pound for free and 10 percent off the entire ****, despite the fact that their instructions to him were... read more
Richard was exceptional. Gracious, professional - fixed it quick. RECOMMEND Hiring
Business response:
Thanks for your kind words. I'll pass that along to Richard.
Had issues with several AC companies. AC went out in July. Every other company, including the one recommended by warranty company. The made us weight three days before they sent someone out. After waiting, the companies did not fix anything, they said "try this" and "check it tomorrow". Needless to say, I never called them back. Called Emergency Air in the late evening and they asked if we needed someone out that night, or if we could wait til morning. Within 15 minutes of our tech being at the house, they issue was patched.... read more
Business response:
Very nice to see a positive comment on BBB, thank you. Most people only come here with negative feedback. We have over 500 5-star reviews on ********* it's a shame there isn't more balance here.
Had issues with several AC companies. AC went out in July. Every other company, including the one recommended by warranty company. The made us weight three days before they sent someone out. After waiting, the companies did not fix anything, they said "try this" and "check it tomorrow". Needless to say, I never called them back. Called Emergency Air in the late evening and they asked if we needed someone out that night, or if we could wait til morning. Within 15 minutes of our tech being at the house, they issue was patched.... read more
Business response:
Very nice to see a positive comment on BBB, thank you. Most people only come here with negative feedback. We have over 500 5-star reviews on ********* it's a shame there isn't more balance here.
They try to push a new unit sale, instead of reviewing the warranty. Also, I am unsure if the company is fully certified with all brands. They want to do basic service and additional sales. Not comprehensive. You will find your self leaving several messages.
Frequently asked questions about Emergency Air Heating and Cooling
How is Emergency Air Heating and Cooling rated?
Emergency Air Heating and Cooling has a 4.8 star rating with 7,694 reviews.
When is Emergency Air Heating and Cooling open?
Emergency Air Heating and Cooling is open now. It is open 24/7.
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