This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Emergency Air Heating and Cooling
- Heating & Air Conditioning/HVAC
- Chandler, AZ
About this business
Specialties: Emergency Air Heating and Cooling is here to cater to our customers. We deliver safe, reliable, efficient and technologically innovative AC repair services. We achieve great satisfaction when we know we've helped our customers solve a problem. We assure our customers that not only will our dependable technicians do a great job at giving our customers a safe and comfortable living and working environment. We also understand the dangers of a failed air conditioner. Our HVAC technicians have mechanical aptitude, co... read more
Location details
4360 W Chandler Blvd #1, Chandler, AZ, 85226, United States
Get directions
Problems with our heater not coming on when we would change the temperature on the thermostat, gave us problems for two weeks as we had technicians coming out to remedy the problem? Several technicians, **** C and ****** A, were always so courteous, professional, and provided us with all of our options as to what to expect as to what they were doing to fix the problem! The Dispatchers from Emergency Air Heating and Cooling scheduled always had someone come out as soon as possible that worked for our schedule. We appreciated ... read more
Business response:
Thank you so much for this great review *****! We appreciate you and look forward to helping you with anything we can in the future.
Emergency Air and Plumbing should be avoided as they charge way too much for what they do. You can find others that provide the same service for much less (nearly 1/3 of what Emergency Air and Plumbing charges). For what they charged just to remove a leaking water heater, I could have gotten it removed and replaced and kept almost $500 in my pocket! They are not reasonable.
**** came out and serviced our 2 units and I cannot recommend ************ and this company more. He cleaned up the systems and gave me extremely valuable feedback on the units. I bought a 1956 home and completely gutted it and did a couple additions to double the square footage. I removed the rooftop unit and got 2 new Trane units to accommodate the new square footage of the home. I did spray foam and ran flex lines in the attic. The new duct system was tricky to design with the additions and changes in ceiling height and t... read more
After a significant new install, annual service, relentless upselling, our unit failed again. This time as in the previous times, we had to wait for the part to arrive. On Saturday, we were told that they would have to wait to get it when the distributor opened. No word back. I called and they told us that they had to order it in from **. When asked for an expected arrival time, they said they would track it. After five days with estimated time of arrival, I was told the part is in my city, but we're still not sure when it w... read more
Business response:
We are so sorry for your inconvenience. its never fun being stuck in these situations with how hot it is outside. Being at the mercy of our suppliers is tough as it relates to when they can get us the parts and pieces needed to help you out. We always make sure that we pay any and all cost associated with expediting the delivery to make sure you get handled as quickly as possible. Its my understanding you are cool and comfy now as we took care of this 100% last week. Thank you again for your patience and understanding. Pleas... read more
These Technicians are being told to upsell everything... we had them come out for an AC tuneup and we spent almost 5 grand on a new water heater. We did not need that was not leaking Now we have a leak under our sink and the sink needs to be moved about half an inch and we were told we needed a new sink which we do not and definitely a complaint They're gonna get the sink for 200 bucks charge us 1000 another two or three to put it in I don't think so. We're going elsewhere.
Business response:
Hello there! We have tried to reach out on Tuesday of last week as well as Thursday of last week in order to get you taken care of 100%. Can you please call us at ************ and speak to ***** the plumbing manager. Thank you so much and we look forward to resolving this right away!
Do NOT use this company. They are quick to ***ell the consumer on various warranty packages and recommended additions to the system, but they fail terribly when it comes to service and warranty work.My wife and I bought a new Carrier air conditioner/heater unit from Emergency Air in July 2022. Since that time, we have scheduled annual appointments for respective tune-*** covered under the warranty package. To date, not one appointment has been kept under the original schedule date. An annual warranty tune-up on the A/C unit ... read more
Business response:
Hello there *****! Thank you so much for sharing your experience with us. First off my apologies for your experience thus far. Its definitely not what we are all about. While we have been so blessed with so many customers wanting our services it has caused some delays in getting some of our customers serviced in a timely fashion. We are trying our best to make sure emergencies are quickly as here in AZ AC could be a life or death situation in this record breaking heat we have had the past couple months. With that being said ... read more
A basic BS COMPANY. Overpriced hot water tank. Worst of all 4 visits and almost $500 to replace thermostat that still doesnt work. Ask for my money back. NO REPLY. Had to go to another company for another $200 to do it right. SHAME ON this group
Business response:
Hello there ****** and thank you so much for this feedback! Its only going to make us better. Heres what Id like to do. Call my plumbing manager at *********** his name is ***** and we will review whats been installed and see if there is anything more we can do for you in the way of a discount (and make sure that all applicable discounts were applied. Also if you could send me the invoice of the $200 you spent with the other company Id like to review our diagnostics and look over your file to see what took place and if a ref... read more
Good customer service, and very professional. I will used this company again and again.The technician was friendly and professional, and honest. Both me and my husband want the same technician to come to clean our systems again when it is time.
Business response:
Thank you so much for this wonderful review *******! We appreciate you and your business!
have gone 2 weeks without heat. paid about $8,000 more. This company has been to my house at least 4 times to fix heat. They have NEVER come and done a heating tune up as per the change in their contract. They only come once a year. Schedule in January but excesses it becomes mid summer before they arrive. Hence no tune up on heater. Unable to complete job. I have a contract to check both air and heat at once but this never happens in about 8 years. Don't get fooled with promises that they do not uphold to. Sure managements ... read more
Business response:
Hello there *******! Just checking in with you to make sure everything is working properly now that we are here in the middle of summer. I know we have made some corrections and again just wanted to check in with you. Thanks again for your patience and partnership.
Frequently asked questions about Emergency Air Heating and Cooling
How is Emergency Air Heating and Cooling rated?
Emergency Air Heating and Cooling has a 4.8 star rating with 5,384 reviews.
When is Emergency Air Heating and Cooling open?
Emergency Air Heating and Cooling is open now. It is open 24/7.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com