Emergency Air Heating and Cooling

Edward M 

on BBB

5 months ago

The Company came out to do a "free" maintenance. They did the free winter inspection and presented me with a long long list of expensive repairs. We didn't use our system all winter until last week when it warmed up. When we turned it on it never got cold. I never trusted this company so I went with another ac company to check out the problem. Emergency air on purpose did not connect a wire so we have to call them and who knows what they would tell you. I called them to make this right and no return call. Do not trust these ... read more

Bill R 

on BBB

5 months ago

Do NOT USE this company. They came out to diagnose a faulty water heater for an agreed service fee of $90. They disconnected the water heater connections, turned off the water and diagnosed I needed a new heater. (I expected I would need a replacement.) Then they quoted me stupidly exhorbitant options such as $8000 for a commercial grade heater, or $2000 to install a heater I purchase elsewhere. I told them no way, then they REFUSED TO RE-CONNECT MY water heater and turn on the water. I had to argue with a manager on the pho... read more

Priscilla F 

on BBB

8 months ago

I've used & trusted Emergency Air but no more. They installed my NEW unit just 4 years ago (in March 2021). The part needed (blower motor) was still under warranty but I was told (by Emergency Air) it was not. The blower was all that was needed and even that quote was way over the $600 I finally paid to another company to fix it (this other company also checked and found out the part WAS still under warranty). I ALMOST paid Emergency Air $7500 in parts and labor that would have cost me OVER $12,000 with the 10 year loan they... read more

James G 

on BBB

9 months ago

Problems with our heater not coming on when we would change the temperature on the thermostat, gave us problems for two weeks as we had technicians coming out to remedy the problem? Several technicians, **** C and ****** A, were always so courteous, professional, and provided us with all of our options as to what to expect as to what they were doing to fix the problem! The Dispatchers from Emergency Air Heating and Cooling scheduled always had someone come out as soon as possible that worked for our schedule. We appreciated ... read more

James G 

on BBB

9 months ago

Problems with our heater not coming on when we would change the temperature on the thermostat, gave us problems for two weeks as we had technicians coming out to remedy the problem? Several technicians, **** C and ****** A, were always so courteous, professional, and provided us with all of our options as to what to expect as to what they were doing to fix the problem! The Dispatchers from Emergency Air Heating and Cooling scheduled always had someone come out as soon as possible that worked for our schedule. We appreciated ... read more

Don A 

on BBB

9 months ago

Emergency Air and Plumbing should be avoided as they charge way too much for what they do. You can find others that provide the same service for much less (nearly 1/3 of what Emergency Air and Plumbing charges). For what they charged just to remove a leaking water heater, I could have gotten it removed and replaced and kept almost $500 in my pocket! They are not reasonable. 

Sean M 

on BBB

a year ago

**** came out and serviced our 2 units and I cannot recommend ************ and this company more. He cleaned up the systems and gave me extremely valuable feedback on the units. I bought a 1956 home and completely gutted it and did a couple additions to double the square footage. I removed the rooftop unit and got 2 new Trane units to accommodate the new square footage of the home. I did spray foam and ran flex lines in the attic. The new duct system was tricky to design with the additions and changes in ceiling height and t... read more

Nicholas M 

on BBB

a year ago

After a significant new install, annual service, relentless upselling, our unit failed again. This time as in the previous times, we had to wait for the part to arrive. On Saturday, we were told that they would have to wait to get it when the distributor opened. No word back. I called and they told us that they had to order it in from **. When asked for an expected arrival time, they said they would track it. After five days with estimated time of arrival, I was told the part is in my city, but we're still not sure when it w... read more

Ms Bunnie C 

on BBB

a year ago

These Technicians are being told to upsell everything... we had them come out for an AC tuneup and we spent almost 5 grand on a new water heater. We did not need that was not leaking Now we have a leak under our sink and the sink needs to be moved about half an inch and we were told we needed a new sink which we do not and definitely a complaint They're gonna get the sink for 200 bucks charge us 1000 another two or three to put it in I don't think so. We're going elsewhere.