This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Elements Massage
- Massage Therapy
- Franklin, TN
About this business
We only do massage. It's personalized, handcrafted, and therapeutic. Our expert certified therapists are focused on delivering a massage that is responsive to the individual needs of our clients- from pairing the right therapist to scheduled check-ins and pressure adjustments. Regular monthly massage provides relief to people of all ages and all walks of life. Health benefits include increase in circulation, stimulation of the lymph system, the release of endorphins, improved range of motion, decrease in discomfort, reduce i... read more
Location details
539 Cool Springs Blvd #140, Ste 140, Franklin, TN, 37067, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Friendly staff, efficient, Victoria does an awesome massage 👍
Lillie was amazing! She was running a bit behind but it was so worth the wait. Booked another for next month 😁
If every place had a masseuse like Karen, they’d have all my money! She is the best! ���
Business response:
Ryan, I'm sorry if you experienced a problem here, but I don't have any record of you coming to our business. If there was a problem, I would really like to know more about it. Thanks!
Loved my massage. I like the idea of having the wellness plan that gives me a great massage once a month for a great price. Zane did my massage and was wonderful. He got out a ton of built up tension in my neck and back. Customer service was outstanding!! I will recommend Elements to everyone.
Kickboxing instructor is my profession & i need my leg... Horrible time. Went in for a massage and stretching ... woke up next morning knee down, numb. Long story short. Mike the manager? Owner I don't know called me & was very rude.. pretty much telling me it wasn't their fault. Anyways, mike if you want me to go to the doctor I will & ill send you the bill. Not going there again. Thanks
Business response:
Samantha, I apologize if I came across as rude. Suggesting a doctor for medical advice was not intended to be rude. I'm sorry you did not have a good experience but it was not for lack of trying by our employees. The massage therapist came in to work on you for two additional sessions on his own time for no charge. You indicated there had been some improvement each time. Again, we are truly sorry you did not have an enjoyable experience.
Worst service staff experience ever! Was told I had 2 gift certificates on file...... 2 calls later and appointment done they said they were showing as invalid..... I had even already left !! Nice job on your service ..... how could you get this so wrong.... even after this they didn't offer a discount or anything even though it was their error. How did I use both ??? Only been there once in my life ..... wasn't even in town when they said one was used.....very disappointed that they would not own their error. I just can't b... read more
Business response:
Amanda, I sincerely apologize for the confusion! As I explained on the phone, the gift cards had been used, but since we failed to let you know, we are to blame for the misunderstanding. Please accept our apology and you have a free massage waiting for you on your account.
Frequently asked questions about Elements Massage
How is Elements Massage rated?
Elements Massage has a 4.7 star rating with 512 reviews.
When is Elements Massage open?
Elements Massage is closed now. It will open at 9:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com