This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
El Rodeo
- Mexican
- Roanoke, VA
About this business
Location details
4826 Valley View Blvd NW, Roanoke, VA, 24012, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 10:00 p.m. | |
| Tue | 11:00 a.m. to 10:00 p.m. | |
| Wed | 11:00 a.m. to 10:00 p.m. | |
| Thu | 11:00 a.m. to 10:00 p.m. | |
| Fri | 11:00 a.m. to 11:00 p.m. | |
| Sat | 11:00 a.m. to 11:00 p.m. | |
| Sun | 11:00 a.m. to 9:30 p.m. |
My sizzling platter never sizzled. The small plates we asked for were dirty and noticeable had the waiter looked. For the table we initially only got 2 extra napkins for the table. The waiter broke several plates with the next tables food and it took forever before they decided to clean it up letting customers and staff walk right thru the food and broken plates before they did clean. The manager had to tell them to clean it up. The man in the booth right beside the mess suffered cuts on his legs from the glass. I gave him a... read more
Business response:
I am sorry that you had this experience. I will look into The incident and make sure the staff has the training so this doesn't happen again. I am grateful for you letting us know about this incident
Terrible, cold. Embarrassed to pay the bill for 2 lunch entrees , 2 medium margaritas, 1 beer. I felt cheated. We have Mexican restaurants in not so elaborate buildings and I will pick those for the food and not the building next time!
Friendly staff , good food. Very busy but ushered in quickly.
How is this even considered as authentic Mexican food? The Mexican Gods would be disappointed. Got a veggie plate and of course got some ground beef on my plate. On a very slow day. Plus there's better Mexican food on the corner in the hood than this. The sounds of cars passing by adds to the ambience as well if you sit outside. Gross.
This was the worst mexican restaurant place I have been too. Food was ok. Service was 100% horrible. They forgot ones person food. No apology no discount and then they tried to charge the wrong price.
Business response:
I am sorry you had a bad experience. Can you private message me the name of your server so we can make sure this doesn't happen again?
We got seated quickly, but sat 4 about 10 minutes b4 a manager finally asked if anyone had taken our drink order. Saw some different options on their menu that I haven't seen @ other Mexican restaurants. I got the nacho supreme & there wasn't alot of flavor. I've definitely had better.
Poor service in the bar and the food in our order was lukewarm at best. Disappointing all the way around.
Business response:
I am sorry you had bad service! I will talk to the bartender about this. I hope you give us another try.
Service was slow, food was so so, my sister had hair in her food. Although I know that could happen at my own home, the way it was handled was terrible. Prices are also fairly high for the quality of the food. We won't be back...
Restaurant is gorgeous, service was excellent, food was amazing, drinks and outside bar area were outstanding. One of my new favorite places to go!!
Frequently asked questions about El Rodeo
How is El Rodeo rated?
El Rodeo has a 4.1 star rating with 1,542 reviews.
When is El Rodeo open?
El Rodeo is open now. It will close at 9:30 p.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com