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El Pollo Loco
- Mexican
- Thousand Oaks, CA
About this business
While some things have changed over the last few decades, El Pollo Loco's commitment to fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco, we be... read more
Location details
2750 Camino Dos Rios, Thousand Oaks, CA, 91320, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I've been here many times and every time there's always something wrong but today you get 1 star because I'm tired of your poor customer service in the drive thru. Either the cashier has an attitude or they act like you are bothering them by being there. Today the girl didn't even look at me as she's handing me my drink. She was too busy talking to her co-workers. Never a smile or have a nice day from any or your employees not once ever. That's kinda of sad. Makes me miss working close to Chick fil A .
I've been here many times and every time there's always something wrong but today you get 1 star because I'm tired of your poor customer service in the drive thru. Either the cashier has an attitude or they act like you are bothering them by being there. Today the girl didn't even look at me as she's handing me my drink. She was too busy talking to her co-workers. Never a smile or have a nice day from any or your employees not once ever. That's kinda of sad. Makes me miss working close to Chick fil A .
Always love the double salad.Great customer service and clean lobby.
Nasty and dirty place . we received our chicken with feathers still attached. The chicken was not cleaned . With all the Chipotle E Coli out breaks this is a major red flag. This chicken had to have been handled by numerous employees and no one care of its freshness. And to top it off the manager offered a 25% coupon for my troubles. I can get more from the mailer coupons than the resolution the manager offered.
Business response:
Hi Ricardo, thank you for sharing your concerns. The quality of our food is very important to us and we want to look into this situation as well as make it right for you. Please message us at www.elpolloloco.com/contactform. We appreciate you reaching out.
Business response:
HI Jessica, we hope you saw our reply on your post on our brand page. Thanks again for letting us know about this situation. Please message us at www.elpolloloco.com/contactform.
Frequently asked questions about El Pollo Loco
How is El Pollo Loco rated?
El Pollo Loco has a 3.9 star rating with 476 reviews.
When is El Pollo Loco open?
El Pollo Loco is open now. It will close at 6:00 p.m.
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