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E Mortgage Management

3.8

About this business

Location details

13053 W Linebaugh Ave #102, Ste 102, Westchase, FL, 33626, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 5:00 p.m.
Tue9:00 a.m. to 5:00 p.m.
Wed9:00 a.m. to 5:00 p.m.
Thu9:00 a.m. to 5:00 p.m.
Fri9:00 a.m. to 5:00 p.m.
SatClosed
SunClosed
3.893 reviews
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Mary C's profile image
Mary C 
a year ago

So happy I read the *** REVIEW! So basically this company is known for not being transparent. They get you the loan. At the low interest rates. Then they sell your loan. The new owners of your mortgage loan will be a much high interest rate. Possibly, now a rate you cant afford. So a Payment of $700 one month could possibly be $1400 in months after your loan is sold. BEWARE 

Lisa K's profile image
Lisa K 
a year ago

Lots of confusion with the whole process of getting our refinance. ****** was a good rep, but we felt jerked around with this company. Saying one thing then coming back and saying something else. Now after the loan was closed as a FHA, they need to come back out a month later and re appraise the house. The loan has already been sold to ************** even before our first payment. I believe they are a company that just makes money by selling the mortgage immediately. The whole process with EMM was chaotic. Beware! 

Peggy M's profile image
Peggy M 
a year ago

EMM LOANS IS THE WORST. I have never been late on any payment my property taxes have been up for sale every year they have had my mortgage. They dont pay your taxes as required. This is year 3. They had a different serving company year one. Emm takes no responsibility for their servicing provider. I have been fighting them for a year I. The mean time my mortgage has increased over $1800 monthly.Don't trust this company. 

Jacob R's profile image
Jacob R 
2 years ago

My name is *******************. I am currently applying for a mortgage through emm. I read some bad reviews and people need to understand not every situation is intentional and not every situation is their fault just because they are a business. A very big company with many people working their will make mistakes from time to time I've seen them resolve most but in my experience they have been more than helpful making my first home loan as smooth as possible. I hope to do buisness with them and if for some reason we don't my... read more

Sabrina H's profile image
Sabrina H 
2 years ago

Have had a terrible time with this company and their payment processing. I messed up with a duplicate payment one month, which I called to explain, that was returned due to NSF. Since I had a previous NSF payment, they turned off my ability to pay via phone or customer portal, requiring that I pay by wire or certified check for 6 months. The only option without significant fees is cashier's check, which I have been paying with for 3 months now, and have had issues each time. It takes weeks for the payment processing **** to ... read more

Allen's profile image
Allen 
3 years ago

I called in requesting a payoff letter for my mortgage in order to refinance with my credit union. I explained why I needed the payoff letter. EMM stalled for 6 days and finally called and informed me that my mortgage had been sold and they could not provide a payoff any longer.I believe they did this on purpose to be able to make some sort of profit on the mortgage before it was paid off.Extremely shady outfit. 

Business response:

****************** called and spoke with ******** and stated he wanted to request a payoff statement. She came to me because this loan had just closed the previous day. I spoke with ****************** and explained that we wouldnt be able to provide the payoff yet as we hadnt even received the signed documents yet from the closing agent. I told him it would be a few days, which was a true statement, and before we knew it his loan was already purchased by FNMA. He was furious when I told him his loan was sold and EMM Loans no... read more

Billy P's profile image
Billy P 
3 years ago

I am glad I read the reviews of this company and I will not use their services 

Jeff T's profile image
Jeff T 
3 years ago

Worst experience ever. I was told to get an appraisal to remove my PMI, which I did. My appraisal was completed by a licensed ** appraiser and sent in. Then I was told it was not accepted after several months of calling them and looking for an update. They are a poorly run outfit. I recommend not using them for any loans, unless you want to get poor, inconsistent and unresponsive service. If that is what your looking for this is your company. 

Karen W.'s profile image
Karen W. 
3 years ago

****** and ****** are the best. ****** was great to work with. He explained the process from start to finish and answered all questions along the way. I will definitely refer anyone that I know who is looking to buy/refinance. 

Frequently asked questions about E Mortgage Management

How is E Mortgage Management rated?

E Mortgage Management has a 3.8 star rating with 93 reviews. 

When is E Mortgage Management open?

E Mortgage Management is closed now. It will open tomorrow at 9:00 a.m. 

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