This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Dutchman Heating and Cooling Inc.
- Heating & Air Conditioning/HVAC
- Naperville, IL
About this business
- High Efficiency Furnaces - High Efficiency Air Conditioners - Air Filtration System - Humidity Comfort Systems
Location details
400 E Ogden Ave, Naperville, IL, 60563, United States
Get directions
Unfortunately, my experience with this company has been very disappointing. I have spent over $20,000 with new product installation and service calls at my residence over the past three years with this company. Two of the premium products (original Cost over $2,000) that this company installed have failed to deliver desired results as advertised. I asked them to step up and they decided to step down and deflect. Buyer beware.
Business response:
The products you are referring to have been great for us and our customers. You told us you were going to replace the cells but instead of using the ones we sell by the manufacturer you bought replacement items online. We warned that would void your warranty as they are not approved by the manufacturer for their unit. The replacement parts caused your unit to fail as we had forewarned. We cannot get a free replacement when wrong parts are installed in the units causing the failure. We reached out to the manufacturer and they... read more
Unfortunately, my experience with this company has been very disappointing. I have spent over $20,000 with new product installation and service calls at my residence over the past three years with this company. Two of the premium products (original Cost over $2,000) that this company installed have failed to deliver desired results as advertised. I asked them to step up and they decided to step down and deflect. Buyer beware. The products you are referring to have been great for us and our customers. You told us you were goi... read more
Business response:
This customer bought an Air Scrubber. The cells were due to be replaced after 2 years and we quoted him the price. He said he would find cheaper parts online. We told him buying non original equipment manufactured parts online would void the warranty of the Ballast as they are not authorized by the manufacturer. He bought them anyway and installed them himself. This caused the ballast to fail as we predicted. He then asked us to come out and verify the ballast was bad. We pre-quoted the service price and confirmed he caused ... read more
Great service. Knowledgeable technicians. Explained issues and reviewed new products
BAIT AND SWITCH?On 6/14/23 I received two proposals for air conditioners from ********************* of Dutchman Heating and Cooling. After reviewing the proposal I chose one which suited my needs. The installation price was presented as $ ****. I called Dutchman on 6/22/23 to arrange for the purchase and make the required down payment. When I asked the woman who answered the phone what I needed to do, she said she had to check to see if the price is still the same. A curious comment. After being on hold for a while *********... read more
Business response:
I tried to call to discuss with homeowner. We did not advertise a low price and try and change it. Our comfort consultant went out and discussed options. He sent one email with 2 different options. Unfortunately, he mistakenly quoted a 3 ton system and a 3.5 ton system, which was in error. When the homeowner called our office, the staff went to make sure the unit pricing was correct since we have had several pricing increases from the manufacturers in the last month as well as equipment options were changed from the supplier... read more
Great job! Done with in about an hour. Five stars
Courteous, ********************** Field Technicians backed by Kind and ***************** staff
Business response:
Thanks so much for taking the time to post your 5 star review. The entire staff is grateful and feel like you deserve nothing less than a 5 star experience
I have used several heating companies over the past many years. Dutchman is a company you can trust. I renewed my two year service agreement with them because of the professional way they treat their customers. Their servicemen are very thorough and honest. It is a pleasure to do business with the well managed company.
Business response:
We are very appreciative of you, your business and taking the time to post your review. We are happy that you have selected the Rewards program to save you a lot of money. This is our way of saying thanks for choosing us. The entire staff here at Dutchman want to pass on our gratitude. Have A Happy Holidays!
Dutchman is a reliable company with customer service and integrity as the foundation. Trust means everything and I appreciate the honest approach. People are juggling alot of expenses these days and it helps to have knowledgeable employees who are empathetic to your circumstances and who can offer common sense solutions. Thank you!
Business response:
Thanks for taking the time to post your review. We thank you for choosing us and we believe you deserve nothing less than a 5 star experience.
**** did a fabulous job! He was very knowledgeable and professional! I enjoyed talking to him! Would recommend him to all of your customers!
Business response:
Thank you so much for the wonderful review ******************! Much appreciated!
Frequently asked questions about Dutchman Heating and Cooling Inc.
How is Dutchman Heating and Cooling Inc. rated?
Dutchman Heating and Cooling Inc. has a 4.6 star rating with 378 reviews.
When is Dutchman Heating and Cooling Inc. open?
Dutchman Heating and Cooling Inc. is open now. It is open 24/7.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com