Duke Urgent Care Knightdale

Dean O. 

on Birdeye

11 months ago

Nothing has changed at Lake Norman Regional since Duke took over. Patients sit in waiting room in horrible pain, enough to pass out, for hours while patients that are well enough to play games on their phones get seen before an 85 year old in pain. Save yourself horrible pain, long waits and uncaring staff! Go somewhere else. 

Antoinette B. 

on Birdeye

a year ago

I have been here several times with family members. I see complaints about sometimes having to wait 3 hours to be seen. One relative of mine called me because she had waited for 5 plus hours in Charlotte ER. She was in severe pain. Another person had already been waiting almost 7 hours. Most times we come here the wait is minimal. The doctors and nursing staff have been pleasant, caring, and knowledgeable. They take the time to explain things clearly. 

Jaada W. 

on Birdeye

2 years ago

HORRIBLE, wait times are always long and providers never know what’s wrong with you. Literally must diagnose yourself, this place is absolutely ridiculous! Waiting over 2hrs just for a note… 

C Z. 

on Birdeye

3 years ago

I’ve been a pt at Duke Pain for 7-8 years. Ever since Prakken left, it’s been “Duke Circus for Dishing out Pain.” I’ve been through 5 providers, 4 of whom left — with good reason. I used to be seen monthly, but yesterday was my first appointment since FEBRUARY’22 (!!!!) Let me tell you, I’m a very experienced critical care nurse and I know what happens on the ‘other side of the stretcher.’ There isn’t much I won’t forgive, with ONE exception: ZERO TOLERANCE FOR HCPs WHO SIMPLY DON’T LISTEN. I didn’t tolerate it as a nurse (w... read more

klynn s. 

on Birdeye

5 years ago

May you all one day have a pain doctor as caring as yourself