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Dr. Susan R. Fernandez, MD
- Pediatricians
- Henderson, NV
About this business
Dr. Susan Fernandez, MD is a pediatrics specialist in Henderson, NV. She specializes in pediatrics.
Location details
2621 W Horizon Ridge Pkwy suite 100, Ste 100, Henderson, NV, 89052, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
An appointment was made last month for all 3 of my children to receive their yearly check ups, which includes all shots, etc. During the appointment, the kids were nervous & asked the doctor if they were receiving shots, we were told no and had all faith in our Doctor. Unfortunately today a month later I visited the office to get a copies of my children’s recent shot records Only to find out that all three of my children need shots and in order to do so I need to make a second appointment. Clearly, this office is overwhelmed... read more
I love the Dr (personally), but how the practice is ran and the scheduling matching appointment times needs adjusting ASAP!! Two of my children have gone here for years and since my younger one has recently had some issues needing more frequent dr visits, it has been brutal. I've arrived early and on time to every visit, and an average MINIMUM wait time to be called into a room is 30-40-50 min , THEN , another wait time (in the room) for an additional 40 min. So, including the actual time seeing Dr/staff added to wait times,... read more
Dr. Fernandez herself was a good doctor but her office dropped the ball multiple times on important test results, calling in medications and overall wait times being an hour plus. We went to Dr. Fernandez for many years and eventually changed pediatricians. I do agree with prior comments that the office staff is not friendly and does not know how to treat people.
Dr. Fernandez is an awesome doctor, no complaints about her. Office staff not satisfied. You can be standing in the counter as if you don't exist. You are lucky if one of them will greet you or say "hello". Needs to understand what is customer service about. The doctor can loose patients because if these unreliable staff. More so, those mothers I recommended have the same exact impression of the staff/staffs. I miss Ken who is always accomodating and nice.
Outstanding!
Frequently asked questions about Dr. Susan R. Fernandez, MD
How is Dr. Susan R. Fernandez, MD rated?
Dr. Susan R. Fernandez, MD has a 3.5 star rating with 34 reviews.
When is Dr. Susan R. Fernandez, MD open?
Dr. Susan R. Fernandez, MD is closed now. It will open on Monday at 9:00 a.m.
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