Dr. Masuma F. Macfield, MD

SL 

on Healthgrades

6 years ago

Extremely unorganized and poorly managed office. I had an appointment scheduled that didn't need to be. I had to take the afternoon off from work to find this out. I called the insurance coordinator several times and never recieved a return call. Was told I was "in-network" which was inaccurate. The office was more worried about my balance because I was out-of-network than seeing my child. The doctors will try to upsell you in their vitamins. Stay away from this place. 

concerned mama 

on Healthgrades

6 years ago

I switched my entire family over to this office back in April 2018. I left after 7 weeks. The office itself is very dirty. The staff is very unprofessional and lies if they make a mistake. The Drs do not return calls or emails over their portal. Claim to be have alternative vaccine schedules but will cancel you as a patient if you ask to many questions. I have emailed 3 or 4 times, stopped into the office and called a few dozen and no responses. They have avoided me for the last 3 wks. 

Anonymous 

on Healthgrades

7 years ago

The only thing good about this practice was the nurse pracitioner and now she has mysteriously left and no one will tell me where she went! 

Nicole 

on Healthgrades

7 years ago

This woman put my 8 year old child at risk and then sent a letter that she would no longer treat him. We moved 6 months ago to EGR and needed to continue a medication (common steroid) that my son uses a few times a year when he cannot breathe. She stated at the start that we would need to see an ENT which I readily agreed to even though we have seen many and know the protocol that works. Still, she continued to insult and patronize me. I was horrified by her manner and inability to communicate. 

Anonymous 

on Healthgrades

7 years ago

I was referred to this office and was very disappointed in the office staff and dr. Masuma. I was rushed by Dr. when going over treatment plan. After appointment I had question regarding medicine prescribed and never received call back from dr. They use a patient portal system and I personally emailed her, the MA and the front desk and received no reply. Finally talked to front desk and was told to make appointment to talk with dr. Terrible office staff and follow up from Dr. 

Anonymous 

on Healthgrades

8 years ago

Dr. Masuma is an incredible healthcare provider. She is so knowledgeable and cares so much about her patients. She is kind and caring, which is so helpful when you have a sick baby and need some guidance and encouragement. Every time I leave her office I feel educated and more prepared to care for my family. I just can't say enough good things about her!