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Dr. Masuma F. Macfield, MD
- Pediatricians
- Grand Rapids, MI
About this business
Lifelong wellness through prevention and healing
Location details
2460 Burton St SE, Grand Rapids, MI, 49546, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 4:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Dr. Macfield has been wonderful with all my children. She was the first Peditrician to ask about their diet and really care about nutrition!
I love the Doctor Macfield but it is a nightmare everytime we go. All we have done is wellness visits, and 45 minute wait, EVERY time. We scheduled extra early today as the front desk said we wouldn’t have a wait. Woke my baby up early to go. And… stuck waiting 45 minutes again. Not sure if that’s mismanagement by the staff overbooking. But making a baby wait that long never goes well for the mom and dad. I dread her checkups now.
We have been with Dr. Masuma 6 years and we absolutely love her. I agree that sometimes the office staff and MAs have not been great, which is unfortunate. But she is definitely worth overlooking some of the staff. Currently they all seem to be ok. She is very warm and caring and so patient with kids. She offers her medical opinion while still respecting the parent’s choice. We are so lucky to have her as our pediatrician.
Sadly, I'm editing my original 5 star comment. We used to Love The MacFields, and had been with them almost since they opened. Dr Masuma would even go so far as calling on the weekends to make sure that our chronically ill children were doing better, if they were in the office earlier in the week. Then things started going downhill, at a fairly rapid rate. The MA's, PA's, and NP's started coming, and going. We figured they were just going through "growing pains", and figured they might just have really "high standards". Boy ... read more
We love Dr. Masuma!! I have to respond to the previous reviewer - I had the same issue with the MA but visited today and they have all new staff and seem to be remedying the issue. The biller, Shirley, is someone I have CURRENT issues with though. Dr. Masuma is a wonderful doctor who takes time with each of your kids. She’s patient and my kiddos love her. We truly couldn’t ask for more in a pediatrician. In addition, the medical assistant who administered my kids’ shots was amazing today!
We love Dr Masuma, but like others have said, there are some big issues in the office. First: the MA. She didn’t know what a common condition was when I called for advice. I had to spell it for her and explain it despite it being in the chart. She also shared detailed stories re: her failed birth control (and resulting kids)...grossly unprofessional. Second: their biller. The woman will NEVER answer/return your calls and actually swore at and hung up on my sister who left the practice. HORRIBLE
Like others have said, I really tried to make it work here, I love the natural approach to things, but they are HORRIBLE! Completely unorganized and the worst communication!! I would never recommend this place! The dr even left us in the room one day and went home, I was stuck there for 2 1/2 hours with three children and the only compensation I received was 10$ dollars off my bill! This place is ridiculous!
I usually don’t leave reviews but after reading some of them on here I knew I had to. They don’t even sound like the dr I’ve been coming to for years. I highly recommend Dr Masuma as a pediatrician. Yes it’s true there have been some staff issues but I see they are working to fix that. I’m a business owner myself and I know how hard it is to get good help. Dr. Masuma has always went above and beyond for my family. She truly cares about her patients and actually spends time with us.
Dr Macfield is great. She doesn't force antibiotics, vaccines or other unnecessary things on you. She listens to us as parents and doesn't make you feel stupid if you don't understand something. She recommends alternative natural remedies like essential oils, Apple cider vinegar, etc. Her office staff struggles sometimes but it's definitely worth it to continue to see her because she is one of a kind. We love her!!
Frequently asked questions about Dr. Masuma F. Macfield, MD
How is Dr. Masuma F. Macfield, MD rated?
Dr. Masuma F. Macfield, MD has a 4.1 star rating with 73 reviews.
When is Dr. Masuma F. Macfield, MD open?
Dr. Masuma F. Macfield, MD is closed now. It will open on Monday at 8:30 a.m.
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