Don Davis Auto Group

David S 

on BBB

10 months ago

Their service department is abysmal at best, I wish I could have given zero stars but I had to leave at least one(BBB should fix that too), I had my truck dropped off, 2015 ram 2500 diesel, for a minor transmission leak at the grommet that seals the transmission dipstick tube and another trans leak on the opposite side, fair enough leaks happen. Was told the day before that they could have it done in an afternoon and I had agreed to take it in the next morning. Next morning comes and they give me some run around telling me t... read more

CAMACHO A 

on BBB

10 months ago

I wish I could give this place 0 stars but you have to choose something. DO NOT purchase used vehicles from this place. They DO NOT do a 161 point inspection on the vehicles. You could be purchasing a lemon. I haven't even made the 1st payment on this *********** am already shelling out money for repair. I was told, we do not have an ETA for when the part will be available so basically I would be without a vehicle for a long period of time. I even offered to purchase the part & allow them to install it. **** my service tech ... read more

Kevin C 

on BBB

11 months ago

Took my 2011 370Z to have the steering lock replaced on June 19 2023. Was supposed to be a 6 hr shop fix and about $1400. Service advisor did a diagnostic and advised me I also needed a battery. I told him to go ahead and add that. A day later he calls me that the fuse box was blown. Skeptically I tell him to replace that as well. A few days after that he tells me that electricals to the transmission were fried and that they couldn't program the key and that a new transmission is $11,000. I told him that their mechanic obvio... read more

Abel T 

on BBB

11 months ago

The service department is a scam. I had a 1st brake job done in 2022 on my 2017 **** fusion it had ****** miles. ** July of 2024 my car has ****** miles. *** don davis auto group my brakes are bad again. Not sure how I can go ****** miles to my 1st brake job and now we drive it ****** miles and we need another break job. We took it in for a front brake job about 2 weeks ago because it was shaking so we were told it needed front brakes and rotors. After they did the front brake job we were told it was fixed. When we drove it ... read more

Raffeals P 

on BBB

a year ago

I recently purchased a 2022 Dodge challenger and I will say that I am/was very,very displeased with the service received.I was sold this car without the Carfax(after multiple attempts,upon driving the car and noticed poor performance to find out the wheel well liner is rubbing against the inner right tire and the rotor is bent also, can you say "UNSAFE"?The 2 salesman ***** and **** really made me feel used,took,dirty and gotten over on.I will never ever do business here again! 

Jac P 

on BBB

a year ago

I took my Jeep Renegade in for an oil change and other repairs. About 3 weeks later, the Jeep was leaking oil. I then decided to take it to another Jeep Dealership in Grapevine. They found that the oil pan had a leak and was covered up by putty! Since Don ********************** was the only dealership I used in the past, I knew that they were the ones to do the patchwork. Lazy! Why not replace the oil pan. This isn't the only time I have encountered issues with Don **********************. 

Jacqueline A 

on BBB

a year ago

I am writing with deep concerns about Don Davis Nissan in ********* *****. I originally taken my vehicle to the dealership on June 6, 2023 due to a warning light saying ************************ Reduced. I received a call from the service agent saying they drove the vehicle and the warning did not come on and was checked and found no issues. I went and picked the vehicle up. On September 13, 2023 this malfunction came on again and September 24, 2023 it came on again so on Monday September 25, 2023 I took it to the dealership.... read more

Inmon W 

on BBB

a year ago

My son dropped his car of on 8/14/2023 for an oil change and diagnostics. When we picked it up on 8/22/23 we noticed that the drivers side window had chips on the very top. It looked like someone dropped something on it from the inside. I advised the Service Manager of this issue and he tried to convince me that the damage was old. I asked do they have a policy of taking pictures of vehicle once received to prevent any issues such as this and he stated no. I advised that my son just purchased this vehicle on 7/28/23 and we i... read more

Ryan B 

on BBB

a year ago

They sold a vehicle I was interested in out from under me the first time and to have me wait to come in and sold me a card that was way too small for me I told him 5 times I didn't want the small vehicle but they insisted anyway. they are Suspended from the BBB