Dodge Off Road

John S 

on BBB

3 years ago

I place an order. says in stock 7-9 day shipping time. cool, so a week later i get an email statign it needs to be manufactured but i would get updates as needed. no notice after a week, nothing, give it another week , still nothing, i call them, they give lame escuse, i counter i worked in a shop i know how long ect, they reply and state i amm correct then confess that it was a"material shortage" and the material just arrived in the shop today!! so i would have my part next week. Next week i call at end when i get no notice... read more

Corey T 

on BBB

3 years ago

I ordered a part on 6/16/2021 and after numerous emails and 3 months of waiting I filed a charge back with my card holder. They refused to give me a refund and have no estimated time or guarantee of when the part will ship, very poor customer service and a history of ripping people off 

Joshua B 

on BBB

3 years ago

Order about $3000.00 in parts and a year later still waiting on parts. 31+ emails asking when I'll get them or if I can get a refund. All I ever get is them saying two or three weeks as they are waiting on this or that. Being told they cant issue a refund because their payment company doesnt allow them too. Well send me a check or money order then. I am now going to go further and get in contact with the FTC. 

Christine S 

on BBB

3 years ago

We ordered front end parts for our Dodge on 05/01/2020 for almost $1200. We inquired on the order status of our parts every few weeks with the same response of "we're waiting on XYZ parts". By October we asked for a refund since we needed these parts for our truck and they refused. They refused to let us speak to a supervisor. We tried to dispute the charges with our bank in December but because it had been more than 6 months, our bank could not help us. We have been in pretty constant email contact with them since (so that ... read more

Khanor W 

on BBB

3 years ago

I will start out by stating I do not have a dispute with lost parts. This purely a customer service and product quality testimony. The steel used in these kits is thick DOM, which will "get the job done". EXCEPT when the bungs the weld into the steel to hold the heims in the steel is so thin that one hit with a hammer will bend it. That's after the Chinese welds break. The first issue I had with this kit was when the tapered bolt for the pitman arm snapped while DRIVING. Which in all honesty could have killed me or my family... read more

nathan f 

on BBB

4 years ago

AVOID AT ALL COST!!!!!.........I ordered this steering kit on 6/5/2020........ went on to 3 months with nothing but a run around with trying to get my parts finaly said i want a refund after 3 months and i did what they said i got a charge back threw my bank its been 2 months since that with my bank sending in every document that i needed to with no responce from the company or their bank i guess im out of 1000$ with a kid coming in 2 months i work my *** of for my money for me to pull the trigger on ordering this kit was ha... read more

Alden M 

on BBB

4 years ago

I placed an order for a steering kit and stabilizer at the end October 2019. I have contacted them three times to find out what is going on with my order. First time I was told the parts just came in from the machine shop and to call back in two weeks if nothing had arrived. Of course, nothing did arrive. I emailed them to check on my order status and received no response. I am currently on hold on the phone with them because they said "let me go check on that order I'll be right back". So far it's been 13 minutes, I don't t... read more

Lance B 

on BBB

5 years ago

I would give a zero start rating if it was an option. Just as others have said this company may have the worst customer service in the industry. I started out in September calling to ask technical questions. It took a few weeks back and forth to get questions work out which was fine all be it a bit slow. Sometimes, I would have to follow up a week later after being told they would call me back, in order to get an answer. Finally on Oct. 17th 2019 I placed an order for the parts suggested to me by their technical staff. The w... read more

Rolin C 

on BBB

5 years ago

These people take for ever to ship out items you order from them I ordered a tie rod for my truck from Them 3 half weeks later they finally shipped out the box then shipping loose the box can't find it 4 days later shipping company finds it delivered the box to my house box was all thorn missing hiems call Them to inform them they tell me I would have to wait for shipping company to be done with there claim they filed I then said I need my shipping refund back from shipping company the manager said I can't get it back becaus... read more