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DiFeo Kia
- Car Dealers
- Lakewood, NJ
About this business
Location details
1320 Ocean Ave, Lakewood, NJ, 08701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Great service and very thorough. Staff was polite and knowledgeable. Always a good experience. Thanks
Service department is outstanding. They keep you informed of the progress of your vehicle and accurate of expected time to be completed. Matthew goes above and beyond to ensure your service is completed thoroughly.
Business response:
We're delighted to know that you had an outstanding experience with our service department at DiFeo Kia. Your kind words about Matthew's dedication will be passed along. Thanks for the review!
The dealership is friendly and very experienced. They listen to your needs and don't rush to put you in a car. I thought they delivered great service.
Online used car sales coordinator Desiree omitted pertinent information about vehicle when directly asked if it was a smokers vehicle solely to get me into the dealership. Stopped responding to my questions after inquiring about smoking and never followed up with me. What an absolute waste of my time, do not deal with these people. The sales representative Austin on the other hand was a very nice individual, its unfortunate Desiree cost him a potential sale.
Business response:
Aaron, Desiree received your text after she was gone for the day on Saturday. She also did not come into work on Monday until 12:30 p.m. You called in and spoke to Dana Davis @ 10:33 a.m. and did not ask anything bout the smoke smell on the 17 Alltrack. Desiree wasn't physically here for another 2 hours when you set the appointment. Once an appointment is set, the system stops all process on the customer profile. We apologize for any inconvenience that this caused you, but this is truly a misunderstanding and a time related ... read more
The attendant was very kind and gracious. The waiting area is always wonderful. My car was in and out in a timely manner. I really appreciate their attentiveness.
Very fast accurate services never disappointed will continue to use there facilities great customer service
We purchased a certified 2021 Telluride here and it was by far the worst car buying experience of the 30+ cars I've purchased in my lifetime. They tried to tack on a $1695 certification charge, $299 vin etching, and $695 doc fee all on top of the advertised price. After some negotiation, we agreed on price and made the 3 hour drive to come buy the car. Arrived and the car was covered in acid rain (they told me it went through "reconditioning"), had multiple scratches that were not disclosed, and the rear bumper valance was g... read more
Business response:
I'm truly sorry to read about your experience. It's clear that we didn't meet the standards of transparency and customer service we strive for, especially in regard to communication post-sale. We would like an opportunity to address these issues directly with you and find a resolution - please reach out at 732-994-7100 when it suits you best so we can discuss this further. Thank you!
Good service and my car was ready faster than expected. I took a shuttle home and then had them pick me up which was great. Diagnostic charge for a service was a bit expensive but otherwise, experience was positive.
Had great experience with this dealership been there twice and had no issues with anything at all
Frequently asked questions about DiFeo Kia
How is DiFeo Kia rated?
DiFeo Kia has a 4.8 star rating with 2,912 reviews.
When is DiFeo Kia open?
DiFeo Kia is open now. It will close at 8:00 p.m.
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