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DiFeo Kia
- Car Dealers
- Lakewood, NJ
About this business
Location details
1320 Ocean Ave, Lakewood, NJ, 08701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Extremely unscrupulous sales tactics. Dealership is over an hour away and confirmed, IN WRITING!, the deal prior to the 2 hour round trip. Signed preliminary paperwork upon arrival and the next day was told "we've hit a snag." We thought you had a trade-in, after confirming three times, NO TRADE IN. If you want to deal with honest, forthright and stand-up individuals, AVOID THIS DEALERSHIP LIKE THE PLAGUE!
Business response:
Thank you for sharing your experience with us. I understand your frustration regarding the miscommunication about your trade-in and the issues that arose during your time with Sands Kia. I value your feedback and would appreciate the opportunity to resolve any concerns you may have. Please feel free to reach out to me directly, as we are committed to maintaining high standards and ensuring our customers have a positive experience. Sincerely, Kyle Vontersh, General Manager, kvontersch@sandsautomotivegroup.com, (623) 474-3344
My salesman Tyshawn was very helpful and knowledgeable,The process was smooth and stress-free.I felt like he really listened to my needs.Great customer service. He went above and beyond to get me the best deal.I would definitely recommend this dealership to my friends and family. Fair pricing and transparent throughout the process without any pressure or sales tactics.Love my new car!
Business response:
Thank you for sharing your experience with us at DiFeo Kia! We're delighted to hear that Tyshawn provided helpful and knowledgeable service, making the process smooth and stress-free. Enjoy your new car, and we appreciate your recommendation!
Great place a 1 service Matt and staff do a great job going over everything your car needs
Business response:
Thank you so much for your kind words for Matt and the DiFeo Kia team. We look forward to another five-star service visit down the road!
Irvine Kia service department is awesome. I worked with Ricardo to complete scheduled maintenance within the time stated. He kept me informed of the status while I waited. The lounge is fully compatible for those needing to work and they offer seamless free WiFi. I was also pleasantly surprised to find they had washed my car.
Business response:
We're delighted to hear that Ricardo and the Kia of Irvine service team provided such a seamless experience for you. It's great to know you enjoyed our lounge amenities and complimentary car wash too! Thanks for sharing your positive feedback with us!
This dealership used to be one of the best, but since is been through lot changes you can tell the environment has change. The waiting room lobby is a mess there is not charging tables a used to be .they don’t have courtesy snack for waiting costumers, they only have coffee, water or tea. Employee used to be more friendly , now they’re so stress out, they don’t acknowledge the customers. We’re just waiting for the to eliminated the kids zone at this point. So sad the this changes are not for the good of the dealership.
Purchased another new car from DiFeo Kia. The experience was just as great as the first time. Everyone is so pleasant. Sammy is very detailed and awesome at his job. He went above and beyond to help me and make me smile. Very thankful! Kenny in the finance dept is awesome and kind also. 👍🏻
Business response:
Robyn, thank you for choosing DiFeo Kia again! We're delighted to hear that Sammy and Kenny made your experience exceptional. Enjoy your new car!
Service advisor kept me apprised throughout the process. Excellent communication and car was ready sooner than estimated time.
Business response:
Hank, we're delighted to hear that our service advisor kept you informed and exceeded your expectations at Kia of Irvine. Thanks for sharing your experience!
If you own a KIA DO NOT go to this dealership for service. To be honest they really just DO NOT care about their customers. They are about profit and it does not matter how bad the experience with their dealership is even IF THEY F*** up. Save yourself the head ache and just go to the next dealer. I purchased a brand new vehicle from them and had check engine light go off. When I brought it in they cheated me on my warranty costing me over $4K in repairs to get it fixed. Took over 2 weeks to get repaired due to incompetence ... read more
Amazing leasing experience with Jared. Professional and courteous. Highly recommend, we actually had an enjoyable experience
Business response:
We're delighted to hear that Jared provided you with a professional and enjoyable leasing experience at Kia of Irvine. Thank you for the high recommendation!
Frequently asked questions about DiFeo Kia
How is DiFeo Kia rated?
DiFeo Kia has a 4.8 star rating with 2,912 reviews.
When is DiFeo Kia open?
DiFeo Kia is closed now. It will open tomorrow at 9:00 a.m.
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