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Delta Community Credit Union
- Credit Unions
- Atlanta, GA
About this business
Delta Community Credit Union is the largest full-service credit union in Georgia providing home loans, new and used car loans, personal banking, personal & business checking accounts, investment & retirement planning and more. Our mission as a not-for-profit financial institution is to help members get more out of their finances by offering higher rates on deposits, lower rates on loans and low or no service fees.Want to make Delta Community your community? Visit your local Vinings credit union branch today or visit us onlin... read more
Location details
3250 Riverwood Pkwy, Ste 100, Atlanta, GA, 30339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 4:30 p.m. | |
| Tue | 8:30 a.m. to 4:30 p.m. | |
| Wed | 8:30 a.m. to 4:30 p.m. | |
| Thu | 8:30 a.m. to 4:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | 9:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
This was the first credit union I joined after years of not mattering and being hit with a fees for everything, I went looking for the caring for the peoples needs experience. I have been a member since 2012 with a credit card and a car loan. The last year I have had the worst experiences I have been told wrong information from employee to employee following the wrong directions of their employees and now left holding the bag After many years of no problems and on time payments I hit a rough patch and have been treated like ... read more
Business response:
Delta Community Credit Union appreciates the opportunity to respond to Ms. ********' review submitted to the Better Business Bureau. We are sorry to hear Ms. ******** has been dissatisfied with the service she has received. We very much value her business and as a not-for-profit institution we are committed to providing Ms. ******** and all of our members with exceptional member service. We take all complaints seriously and review them objectively as a means to identify and potentially enhance our practices. We took another... read more
I see the responses by Delta Community Credit Union as self-serving. The proof is always in the pudding. There is no customer service at this Credit Union beware. They do not return your calls I do not follow up on issues they just want to move on to the next. I can provide names and phone numbers if needed but the responses from Delta Community Credit Union are all a charade in my opinion. Is financial institution does not work for me.
Business response:
Delta Community Credit Union appreciates the opportunity to respond to Mr. ********* review submitted to the Better Business Bureau. Our mission is to always provide exceptional customer service, and we regret that that Mr. ****** feels we fell short of this standard. We are currently reviewing this matter and will follow-up with him accordingly to ensure this gets resolved to his satisfaction. We are grateful for the opportunity to serve our members and will always make every reasonable effort to meet their expectations. ... read more
I have been with DCCU for over a decade, and I've finally experienced enough terrible service that I am looking to move to another bank. I continually receive unexplainable holds on my account, only to be ignored, receive flippant remarks by "member care agents," and be sent to other lines to office departments that are closed (which ends the call and forces me to completely start over.) When I deposit paychecks and anticipate that I'll be able to pay bills, I continually have to wait a few days to access these funds, even t... read more
Business response:
Delta Community Credit Union appreciates the opportunity to respond to Mr. *******' review submitted to the Better Business Bureau. We are sorry to hear Mr. ******* has been dissatisfied with the service he has received. We very much value his business and are committed to providing Mr. ******* and all of our members the best support possible, including timely responsiveness to issues and an empathetic, solution-oriented approach to resolving them. As of November 28, 2018, a Branch Delivery Leader has been in contact with M... read more
I have been a client of this bank for well over 5 years.I have deposited my husbands checks prior with his name on the account and now they are placing a 7 day hold on them. I looked up the rules and it states it up to the bank and their discretion. Hmm...I also know that many of the employee's on the front end and back end lie. This is unfortunate. I would not recommend this bank. They lie instead of trying to help you fix the problem.
Business response:
Delta Community Credit Union appreciates the opportunity to respond to Ms. ***'s review submitted to the Better Business Bureau. We are always committed to providing superior customer service and regret that Ms. *** feels we fell short of this standard. On February 6, 2018, one of our Assistant Vice Presidents over Branch Delivery called and spoke with Ms. *** to address her concerns and apologize for any customer service issues she may have experienced at our branch. Sincerely, Delta Community Credit Union
I am a new customer at Delta Community Credit Union. I get $2010.00 per month from the U.S. Department of the Treasury, Bureau of Fiscal Services. My Complaint is that my payee is mismanging my benefits by sending the entirety to COMERICA BANK and then depositing $559.00 on a DIRECT EXPRESS DEBIT CA
Business response:
Delta Community's mission is to provide exceptional customer service as a not-for-profit, member-owned institution. When we receive notice of any critical review with the BBB, we proactively reach out to the consumer to try to resolve the outstanding concerns. More times than not, we're able to make a positive difference when we're able to connect with the consumer. Our Member Care Center is available 24/7 at 800-554-3328, and our Member Care Center agents take pride in offering knowledgeable, personalized support. They're a... read more
I have never been so disappointed in a single business in my entire life! Unfortunately I have been "forced" to use DCCU because my father passed away in June (a retired Delta employee) and his account was here so I had to "transfer" his account to my mother with this credit union. It seems they go out of their way to make things as difficult as possible at every turn. From the very beginning of setting up her account with me as Power of Attorney to trying to deposit checks online to using the debit card... It has been a TOT... read more
Business response:
Delta Community Credit Union has researched Ms. ****'s review submitted to the Better Business Bureau. Due to member confidentiality, Delta Community is not authorized to publicly discuss the details of any member's account or our decision on specific service requests. We are always committed to providing superior customer service and apologize for any frustration these challenges may have caused Ms. ****. Delta Community's Leadership Team has been in contact with Ms. **** to address her concerns as well as resolved the iss... read more
Absolutely horrible!!! I will preface this by saying this was partly my fault. I had opened another checking account, transferred my money into it and left a little money in my other checking to cover coffee costs while I waited for my new debit card in the mail for my new account as I'm not near a branch. Well, I inadvertently went over. However, I caught the error of my mistake and called to explain hoping to resolve the issue only to be told we can't help you by a very rude customer service rep., including a manager. I wa... read more
Business response:
Delta Community Credit Union has researched Mr. ********' review submitted to the Better Business Bureau. Due to member confidentiality, Delta Community is not authorized to publicly discuss the details of any member's account or our decision on specific service requests. We are always committed to providing superior customer service and apologize for any frustration this may have caused Mr. ********. We have made several attempts to reach Mr. ******** to discuss his concerns regarding Courtesy Pay, and he has been provided ... read more
The location on hwy 138 Stockbridge ga has the worst customer service possible. It's a disgrace
Business response:
Delta Community Credit Union appreciates the opportunity to respond to Ms. *****'s review submitted to the Better Business Bureau. We are always committed on providing superior customer service and apologize that we have fallen short of our member's expectations as this is not typical of the service we provide at Delta Community. On August 21, 2017, one of our Assistant Vice Presidents over Branch Delivery spoke with Ms. ***** to address her concerns and apologized for any inconvenience or frustration we may have caused. Si... read more
Hello I'am a auto dealer from Flint Mi. trying to work with your customer service was on of the worst experience's ive ever had in 32 years of selling cars. not very helpful at all. very nonchalant.
Frequently asked questions about Delta Community Credit Union
How is Delta Community Credit Union rated?
Delta Community Credit Union has a 3 star rating with 194 reviews.
When is Delta Community Credit Union open?
Delta Community Credit Union is open now. It will close at 5:30 p.m.
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