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Delta Community Credit Union
- Credit Unions
- Atlanta, GA
About this business
Delta Community Credit Union is the largest full-service credit union in Georgia providing home loans, new and used car loans, personal banking, personal & business checking accounts, investment & retirement planning and more. Our mission as a not-for-profit financial institution is to help members get more out of their finances by offering higher rates on deposits, lower rates on loans and low or no service fees.Want to make Delta Community your community? Visit your local Vinings credit union branch today or visit us onlin... read more
Location details
3250 Riverwood Pkwy, Ste 100, Atlanta, GA, 30339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 4:30 p.m. | |
| Tue | 8:30 a.m. to 4:30 p.m. | |
| Wed | 8:30 a.m. to 4:30 p.m. | |
| Thu | 8:30 a.m. to 4:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | 9:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
I'm here having horns blowing at me one because one out of teo ATM machines are working with the other one in ******* out of order! Trying to withdraw money and couldn't get five dollars and the atm machine say try again later??? I need my money now ! The foreigner who could speak hardly any English could notbtell me why and to wait for a call. This bank gives me problems all the time concerning my funds in their bank. It's Disparaging and racist! Yes, I said it!
Business response:
<p>As a not-for-profit, member-owned financial institution, we strive to deliver superior service and value. </p><p>Delta Community is an accredited member of the Better Business Bureau, and we always have a senior leader from the relevant operational area ********************** directly on any formal complaint or negative review received, which we have done in this instance.</p><p>We are sorry to hear ************** was disappointed with her experience when attempting to use one of our *** machines.We have followed up on t... read more
Dont ever believe this bank when they say they work for you, all they specialize in is taking your hard earn money ,they took almost $500 in overdraft fee from my account despite my reaching out to them about my predicament and all they say is Im sorry we cant do anything at this time , Im definitely going to close all my accounts with them not because they took my hard earned money, but because they lack empathy
Business response:
<p>As a not-for-profit, member-owned financial institution, we strive to deliver superior service and value. </p><p>Delta Community is an accredited member of the Better Business Bureau, and we always have a senior leader from the relevant operational area ********************** directly on any formal complaint or negative review. As such, we have attempted to reach Mr. ******** by phone on several occasions to address his concerns by both clarifying our overdraft/Courtesy Pay programs as well as discussing the fees in ques... read more
I applied for a used car loan on June 11, I didn't hear anything for a few days so I reached out reached out on the 14th by phone. The rep told me I was approved and would receive my approval letter later that day. I never received it, checked all email folders too. I call back on the 21st for an update. Get the runaround until someone forwards my information to a ***********************. He does not even greet me in the email, only asks if it's a personal or commercial loan. I let him know personal, he advises he only does ... read more
Business response:
As a not-for-profit, member-owned financial institution, we strive to deliver superior service and value. Delta Community is an accredited member of the Better Business Bureau, and we always have a senior leader from the relevant operational area investigate the matter when we receive notice of a formal complaint or negative review, which we have done in this instance. We are sorry to hear **************** was disappointed in the customer service she initially received when applying for an auto-loan with Delta Community. Our... read more
Despite being a customer for years, I receive no phone call or e-mail when I apply for a loan. Two times I applied for a personal loan and never heard back from them. I guess that's the way you treat your customers these days.
Business response:
As a not-for-profit, member-owned financial institution, we strive to deliver superior service and value. Delta Community is an accredited member of the Better Business Bureau, and we always have a representative from the relevant operational area investigate the matter when we receive notice of a formal complaint or negative review, which we have done in this instance. We are sorry to hear ************************ was disappointed in the customer service he received when attempting to contact Delta Community and apologize f... read more
I have had multiple issues with Delta Credit Union due to glitches with their mobile app and disputes. My account has reflected an available balance one moment and a negative balance the next. The only answer I received was there was glitch in the system. Also I filed a dispute and provided all paperwork evidence to the email address I was instructed to send it to and was told it was never received. This is absolutely ridiculous and needs to be rectified. Ive incurred overdraft fees only to have them reversed because of glit... read more
Business response:
As a not-for-profit, member-owned financial institution, we strive to deliver superior service and value. Delta Community is an accredited member of the Better Business Bureau, and we always have a senior leader from the relevant operational area investigate the matter when we receive notice of a formal complaint or negative review, which we have done in this instance. We are sorry to hear **************** was disappointed in the customer service she received when contacting representatives at Delta Community and apologize f... read more
Their ATMs are very unreliable. It doesnt matter the location. Ive complained about this before and requested to speak to someone about it. Each time I was assured someone would call me back but no one ever did. In my opinion, they are mediocre at best.
Business response:
We are sorry to hear ******************** did not receive adequate follow up on his initial call about a problem with our ATMs and apologize for any potential inconvenience he experienced due to an outage. Please know Delta Community strives to ensure the ongoing reliability of our ATMs and maintains a schedule to routinely replace older machines with the latest models. We also monitor the status of each ATM in our network on a daily basis and dispatch specialists to address technical issues quickly as they arise. As a not-f... read more
Went to the Virginia Avenue location to deposit a check in person with a teller on 11/2. Requested for $3,000 of the check to be cleared for immediate use. I was told that the amount I requested would be ready for use that day and the remaining cleared Thursday. I'm finding out today (11/4) that the check won't fully process until 11/11. Had I known my requested amount to be cleared would have caused a 7 day delay with the remaining amount to clear, I would have deposited the check elsewhere. This bank's manager and teller d... read more
Business response:
We are sorry to hear that Mr. ****** was disappointed in the support he initially received and apologize for any inconvenience we may have caused. Please know that check holds are generally system generated and in adherence to Regulation CC, but we will consider releasing a hold when requested, especially by active or longtime members. We apologize in this instance for any miscommunication on our end or inconvenience we may have caused. As a not-for-profit, member-owned financial institution, we strive to deliver superior se... read more
Went to the Virginia Avenue location to deposit a check in person with a teller on 11/2. Requested for $3,000 of the check to be cleared for immediate use. I was told that the amount I requested would be ready for use that day and the remaining cleared Thursday. I'm finding out today (11/4) that the check won't fully process until 11/11. Had I known my requested amount to be cleared would have caused a 7 day delay with the remaining amount to clear, I would have deposited the check elsewhere. This bank's manager and teller d... read more
On Tuesday, 9/28/21 at 2:33pm, I called to discuss an extra charge on my account from Home2Suites dated on the 27th of September. I spoke to ****** and she was nothing short of horrible!! I conferenced in the Regional Director of Hilton to speak to ****** and I was so embarrassed as ****** was short and nasty to her. She didn't even want to look further into the matter. She gave me the policy and procedure with no regard to my issue! I asked to speak to her Supervisor then she placed me on hold for about 5 minutes as she was... read more
Business response:
We are sorry to hear that Mr. ***** was disappointed in the support he initially received and apologize for any inconvenience or misperceptions we may have caused. As a not-for-profit, member-owned financial institution, we strive to deliver superior service and value. Delta Community is an accredited member of the Better Business Bureau, and we always have a senior leader from the relevant operational area make contact when we receive notice of a complaint or negative review. We have done so in this instance and believe tha... read more
Frequently asked questions about Delta Community Credit Union
How is Delta Community Credit Union rated?
Delta Community Credit Union has a 3 star rating with 179 reviews.
When is Delta Community Credit Union open?
Delta Community Credit Union is closed now. It will open at 8:30 a.m.
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