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Delta Community Credit Union
- Credit Unions
- Atlanta, GA
About this business
Location details
3250 Riverwood Pkwy, Ste 100, Atlanta, GA, 30339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 4:30 p.m. | |
| Tue | 8:30 a.m. to 4:30 p.m. | |
| Wed | 8:30 a.m. to 4:30 p.m. | |
| Thu | 8:30 a.m. to 4:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | 9:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
Get your credit card from a different company. DCU will break you financially. I didn't realize I was being charged 50% in interest until I started using the credit card almost a year later. I have good credit, and out of all the credit cards I have, this is the worst, even if you work for Delta they will take advantage of you financially. Take my advice, do not get a credit card from them if you do not want to have a high financial loss in debt. This is the worst credit card interest rate I have ever had in my life. You wil... read more
Business response:
As a not-for-profit, member-owned financial institution, we strive to deliver superior service and value. Delta Community is an accredited member of the Better Business Bureau, and we always have a senior leader or manager from the relevant operational area reach out to the member directly on any formal complaint or negative review, which we have done in this instance. Although consumer privacy rules prevent us from discussing specific activity with any members account, we have made numerous attempts to contact this member ... read more
Delta is a discrimination bank. I paid my mortgage on the 5 and they would hold the mortgage for several days. I spoke to the representatives to understand why and no one can give you a precise answer. I spoke to others home owners tha are African Americans and they stayed the same has happened to them. Delta should not hold mortgages for seven days and allow other purchases to come out so that they can access fees and other penalties to the consumers. I have access penalties because of this. We need to be refunded. Law prev... read more
Business response:
As a not-for-profit, member-owned financial institution, we strive to deliver superior service and value. Delta Community is an accredited member of the Better Business Bureau, and we always have a senior leader from the relevant operational area reach out to the member directly on any formal complaint or negative review, which we have done in this instance. Although consumer privacy rules prevent us from discussing specific activity with any members account, we can address Ms. **** assertion that Delta Community may be de... read more
Delta Community is full of crap! And if Im able to *** I will! I had to do a dispute for transactions that was beyond my control! They reimburse me which was over $300 on November 2nd! I receive an email December 21 at 7pm saying that a large withdrawal was deducted from my account, and it was the reversed reimbursement! Them taking the money back out my account! I sent over documents they asked for, printed and faxed out what they said they needed! And almost 2 months later they pull this crap! And when I call they tell me ... read more
Business response:
<p>As a not-for-profit, member-owned financial institution, we strive to deliver superior service and value. </p><p>Delta Community is an accredited member of the Better Business Bureau, and we always have a senior leader from the relevant operational area ********************** directly on any formal complaint or negative review. As such, one of our senior leaders spoke with ************* by phone on December 22 to address her concerns by both apologizing for the customer service she received as well as assisting her with ... read more
I'm here having horns blowing at me one because one out of teo ATM machines are working with the other one in ******* out of order! Trying to withdraw money and couldn't get five dollars and the atm machine say try again later??? I need my money now ! The foreigner who could speak hardly any English could notbtell me why and to wait for a call. This bank gives me problems all the time concerning my funds in their bank. It's Disparaging and racist! Yes, I said it!
Business response:
<p>As a not-for-profit, member-owned financial institution, we strive to deliver superior service and value. </p><p>Delta Community is an accredited member of the Better Business Bureau, and we always have a senior leader from the relevant operational area ********************** directly on any formal complaint or negative review received, which we have done in this instance.</p><p>We are sorry to hear ************** was disappointed with her experience when attempting to use one of our *** machines.We have followed up on t... read more
Dont ever believe this bank when they say they work for you, all they specialize in is taking your hard earn money ,they took almost $500 in overdraft fee from my account despite my reaching out to them about my predicament and all they say is Im sorry we cant do anything at this time , Im definitely going to close all my accounts with them not because they took my hard earned money, but because they lack empathy
Business response:
<p>As a not-for-profit, member-owned financial institution, we strive to deliver superior service and value. </p><p>Delta Community is an accredited member of the Better Business Bureau, and we always have a senior leader from the relevant operational area ********************** directly on any formal complaint or negative review. As such, we have attempted to reach Mr. ******** by phone on several occasions to address his concerns by both clarifying our overdraft/Courtesy Pay programs as well as discussing the fees in ques... read more
I applied for a used car loan on June 11, I didn't hear anything for a few days so I reached out reached out on the 14th by phone. The rep told me I was approved and would receive my approval letter later that day. I never received it, checked all email folders too. I call back on the 21st for an update. Get the runaround until someone forwards my information to a ***********************. He does not even greet me in the email, only asks if it's a personal or commercial loan. I let him know personal, he advises he only does ... read more
Business response:
As a not-for-profit, member-owned financial institution, we strive to deliver superior service and value. Delta Community is an accredited member of the Better Business Bureau, and we always have a senior leader from the relevant operational area investigate the matter when we receive notice of a formal complaint or negative review, which we have done in this instance. We are sorry to hear **************** was disappointed in the customer service she initially received when applying for an auto-loan with Delta Community. Our... read more
Despite being a customer for years, I receive no phone call or e-mail when I apply for a loan. Two times I applied for a personal loan and never heard back from them. I guess that's the way you treat your customers these days.
Business response:
As a not-for-profit, member-owned financial institution, we strive to deliver superior service and value. Delta Community is an accredited member of the Better Business Bureau, and we always have a representative from the relevant operational area investigate the matter when we receive notice of a formal complaint or negative review, which we have done in this instance. We are sorry to hear ************************ was disappointed in the customer service he received when attempting to contact Delta Community and apologize f... read more
I have had multiple issues with Delta Credit Union due to glitches with their mobile app and disputes. My account has reflected an available balance one moment and a negative balance the next. The only answer I received was there was glitch in the system. Also I filed a dispute and provided all paperwork evidence to the email address I was instructed to send it to and was told it was never received. This is absolutely ridiculous and needs to be rectified. Ive incurred overdraft fees only to have them reversed because of glit... read more
Business response:
As a not-for-profit, member-owned financial institution, we strive to deliver superior service and value. Delta Community is an accredited member of the Better Business Bureau, and we always have a senior leader from the relevant operational area investigate the matter when we receive notice of a formal complaint or negative review, which we have done in this instance. We are sorry to hear **************** was disappointed in the customer service she received when contacting representatives at Delta Community and apologize f... read more
Their ATMs are very unreliable. It doesnt matter the location. Ive complained about this before and requested to speak to someone about it. Each time I was assured someone would call me back but no one ever did. In my opinion, they are mediocre at best.
Business response:
We are sorry to hear ******************** did not receive adequate follow up on his initial call about a problem with our ATMs and apologize for any potential inconvenience he experienced due to an outage. Please know Delta Community strives to ensure the ongoing reliability of our ATMs and maintains a schedule to routinely replace older machines with the latest models. We also monitor the status of each ATM in our network on a daily basis and dispatch specialists to address technical issues quickly as they arise. As a not-f... read more
Frequently asked questions about Delta Community Credit Union
How is Delta Community Credit Union rated?
Delta Community Credit Union has a 3 star rating with 202 reviews.
When is Delta Community Credit Union open?
Delta Community Credit Union is closed now. It will open at 8:30 a.m.
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