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Delta Community Credit Union
- Credit Unions
- Atlanta, GA
About this business
Delta Community Credit Union is the largest full-service credit union in Georgia providing home loans, new and used car loans, personal banking, personal & business checking accounts, investment & retirement planning and more. Our mission as a not-for-profit financial institution is to help members get more out of their finances by offering higher rates on deposits, lower rates on loans and low or no service fees.Want to make Delta Community your community? Visit your local Vinings credit union branch today or visit us onlin... read more
Location details
3250 Riverwood Pkwy, Ste 100, Atlanta, GA, 30339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 4:30 p.m. | |
| Tue | 8:30 a.m. to 4:30 p.m. | |
| Wed | 8:30 a.m. to 4:30 p.m. | |
| Thu | 8:30 a.m. to 4:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | 9:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
Went to the Virginia Avenue location to deposit a check in person with a teller on 11/2. Requested for $3,000 of the check to be cleared for immediate use. I was told that the amount I requested would be ready for use that day and the remaining cleared Thursday. I'm finding out today (11/4) that the check won't fully process until 11/11. Had I known my requested amount to be cleared would have caused a 7 day delay with the remaining amount to clear, I would have deposited the check elsewhere. This bank's manager and teller d... read more
On Tuesday, 9/28/21 at 2:33pm, I called to discuss an extra charge on my account from Home2Suites dated on the 27th of September. I spoke to ****** and she was nothing short of horrible!! I conferenced in the Regional Director of Hilton to speak to ****** and I was so embarrassed as ****** was short and nasty to her. She didn't even want to look further into the matter. She gave me the policy and procedure with no regard to my issue! I asked to speak to her Supervisor then she placed me on hold for about 5 minutes as she was... read more
Business response:
We are sorry to hear that Mr. ***** was disappointed in the support he initially received and apologize for any inconvenience or misperceptions we may have caused. As a not-for-profit, member-owned financial institution, we strive to deliver superior service and value. Delta Community is an accredited member of the Better Business Bureau, and we always have a senior leader from the relevant operational area make contact when we receive notice of a complaint or negative review. We have done so in this instance and believe tha... read more
Have had nothing but trouble with accounts here. Debit card quit working. Online banking SCREWED up. Customer service is non existent. Closing all accounts and moving to Chase.
Business response:
We are very sorry to hear you are dissatisfied and will do our best to resolve any outstanding issues. As a not-for-profit, member-owned financial institution, we strive to provide our members and local communities with superior support and pricing on the essential banking services every consumer needs. As a matter of practice, we always have a senior member of our Leadership Team with responsibility for the relevant operational area contact members directly when we are notified of a complaint by the Better Business Bureau. ... read more
I love banking here however when I called the Fayetteville branch which I never use... "Meka" or "Meeka" had the worst customer service I have ever experienced with this company. She was rude and non caring, she had a horrible attitude throughout the entire phone call. I hope something is done, because it's people like her that turn customers away from a good business.
Hello, I would like to report the unprofessional and rude customer service experience I received from Miss **** this morning 3/23/20, I would also like a copy of the recorded conversation. I have never in my life received such rude and horrible service from Delta Community Credit Union. I reached out asking for information on how i can apply for the hardship program based on my financial situation, which has only worsen during this Coronavirus epidemic. At first, Mrs **** only offered me two options that were of no assistan... read more
Business response:
Delta Community Credit Union appreciates the opportunity to respond to Ms. *****'s review submitted to the Better Business Bureau. We very much value Ms. *****'s business and appreciate the opportunity to serve her. We take all member complaints seriously and make every effort to reach a mutually acceptable resolution. In such instances, our goal is always to look for a means to reasonably accommodate an individual member's request in a way that aligns with the financial and operational interests of our membership as a whol... read more
HORRIBLE HORRIBLE HORRIBLE!!!! DO NOT DO BUSINESS WITH THIS BANK AT ALL!!!!! AS A CUSTOMER WITH MULTIPLE ACCOUNTS THIS BANKED STOPPED MY LIVELIHOOD DUE TO 10 FRAUD LEGITIMATE CASES IN ONE YEAR THAT MY CARD WERE STILL IN MY POSSESSION OCCURRING ON MY ACCOUNT AND ALL WERE PERMANENT CREDITS BACK TO MY ACCOUNT. THIS BANK STOPPED ME FROM GETTING ANOTHER DEBIT CARD FOR A YEAR DUE TO SOMEONE ELSE GETTING MY INFORMATION THAT IS OUT OF MY TOTALLY CONTROL!!! AND THEY DO NOT HAVE A CARE IN THE WORLD!!! THIS HAPPENED LAST WEEK THAT SOME... read more
Business response:
Delta Community Credit Union appreciates the opportunity to respond to Ms. *******'s review submitted to the Better Business Bureau. We very much value Ms. *******'s business. We have been in direct contact with her on this matter and regret she remains dissatisfied with the outcome. We take all member complaints seriously and make every effort to reach a mutually acceptable resolution. In such instances, our goal is always to look for a means to reasonably accommodate an individual member's request in a way that aligns wit... read more
This by far has been the worst banking experience ever. Do NOT put your money here. It is not a safe place to keep your money. I started a dispute back in November. I was told that more information was needed in order to come to a resolution. I sent the information by fax twice and received confirmation that the information went through. So I called DCU to verify that they received the documents and they said that they hadn't received them yet and that it usually takes a few days for the information to process. I waited a ... read more
Business response:
Delta Community Credit Union appreciates the opportunity to respond to Ms. ******'s review submitted to the Better Business Bureau. We very much value Ms. ******'s business and as a not-for-profit institution we are committed to providing Ms. ****** and all of our members with exceptional member service. We take all member complaints seriously and review them objectively as a means to identify and potentially enhance our practices. We have been in touch with Ms. ****** and discussed her concerns. We are grateful for the opp... read more
I went today to the Hamilton Ridge location inside of Kroger to open a savings account. Never have done business with them before. I came in at 5:40 pm to have the account open and they told me they stop opening accounts at 5:30 pm, to try back another day. I had my paperwork all filled out, all documents handy. They closed at 6 pm, I know they could've attended me. When told of the news that I wanted to open an account, I saw a lady in the back room roll her eyes and put her head down as if not wanting to help me. I worked ... read more
Business response:
Delta Community Credit Union appreciates the opportunity to respond to Ms. *****'s review submitted to the Better Business Bureau. We very much value Ms. Ms. *****'s business and as a not-for-profit institution we are committed to providing Ms. ***** and all of our members with exceptional member service. We take all member complaints seriously and review them objectively as a means to identify and potentially enhance our practices. On December 30, 2019, the Assistant Manager at our Buford branch spoke with Ms. ***** to apo... read more
1. I opened 2 accounts this year, checking and savings. 2. Using the Delta Community Credit Union's "Bill Pay", I found out they use a 3rd party to send checks to my payee's. They contracted with "Northern Trust" and it takes a long time for money to be received by payee, if at all. Major Payees do not like receiving money from this 3rd party company and "Northern Trust Payment Processing Center has a ton of complaints. I don't want my bank to contract with 3rd party vendor using MY money. 3. Also their site says "Zelle" com... read more
Business response:
Delta Community Credit Union appreciates the opportunity to respond to Ms. ********'s review submitted to the Better Business Bureau. We very much value Ms. ********'s business and as a not-for-profit institution we are committed to providing Ms. ******** and all of our members with exceptional member service. We take all member complaints seriously and review them objectively as a means to identify and potentially enhance our practices. Our Payment Services Manager is reaching out to Ms. ******** directly to address the co... read more
Frequently asked questions about Delta Community Credit Union
How is Delta Community Credit Union rated?
Delta Community Credit Union has a 3 star rating with 194 reviews.
When is Delta Community Credit Union open?
Delta Community Credit Union is open now. It will close at 5:30 p.m.
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