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Delta Community Credit Union
- Credit Unions
- Atlanta, GA
About this business
Delta Community Credit Union is the largest full-service credit union in Georgia providing home loans, new and used car loans, personal banking, personal & business checking accounts, investment & retirement planning and more. Our mission as a not-for-profit financial institution is to help members get more out of their finances by offering higher rates on deposits, lower rates on loans and low or no service fees.Want to make Delta Community your community? Visit your local Vinings credit union branch today or visit us onlin... read more
Location details
3250 Riverwood Pkwy, Ste 100, Atlanta, GA, 30339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 4:30 p.m. | |
| Tue | 8:30 a.m. to 4:30 p.m. | |
| Wed | 8:30 a.m. to 4:30 p.m. | |
| Thu | 8:30 a.m. to 4:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | 9:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
Dont bank with these people. No early deposits No perks ********** account incentives For me being able to access my direct deposit a little early helps me out a lot but Ive since switched over to them the experience has been less the positive. The customer service is trash and they cant help you get anything. Ive been getting the same check deposited in my account for a year and the same time each month and Im always having the same issue. Im struggling right now all because you literally wont give me MY MONEY till the midd... read more
Business response:
As a not-for-profit, member-owned financial institution, we strive to deliver superior service and value. Delta Community is an accredited member of the Better Business Bureau, and we always have a senior leader or manager from the relevant operational area reach out directly on any formal complaint or negative review. Upon learning of our member’s review, a senior leader conducted a thorough investigation into the issues raised and has since engaged with the member directly to address all concerns. We explained to the mem... read more
"Delta Community Credit" has cold-called me every day for the last 5 days with four calls in a row and not leaving a message. I have messaged that I am with a patient, the call is ended, and they call back immediately. LIke a robocall. I answered last Friday, finally on the fourth call and was met wtih silence. I blocked their number, but the unwanted calls continue into this week with a different Atlanta number, still identified as them. It's looking like a scam and so I'm here to report them.
Business response:
Delta Community is committed to exceptional member service. We review all escalated concerns or reports of negative experiences to both address any outstanding issues as well as apply learnings to enhance our operations going forward. Delta Community is a not-for-profit, member-owned credit union serving *************. We do not make outbound marketing or solicitation calls to consumers or non-members. This review is from a consumer in ******** who unfortunately appears to be receiving calls from bad actors who are using tel... read more
Every time I go into ********** branch with a particular manager that there she always gives me a problem! I deposited a government check for a decent amount of money. She said it would be a hold on it and only released some. This mind you is a US GOVERNMENT issued check and it is still on hold? Ive been in this branch on several times and get other managers that has helped for the same high dollar amount not government issued and have clear in a couple days. This was deposited on the 16th and here it is 23rd and still haven... read more
Business response:
<p>As a not-for-profit, member-owned financial institution, we strive to deliver superior service and value. Delta Community is an accredited member of the Better Business Bureau, and we always have a senior leader or manager from the relevant operational area reach out directly on any formal complaint or negative review. Upon learning of our members review, a senior leader conducted a thorough investigation into the issues raised and has since engaged with the member directly to address all concerns. We sincerely apologize... read more
I no longer live in *******. I have a credit card balance there. Im calling into the branch I use. Because I couldnt answer one question right to do with my pin. They will not give me any answer. They stopped sending me a bill. So my payment is late and they will not take my payment and hang up on me. This never happened to me when I lived in ******. I want an answer and how much I owe and the interest paid. They will not corporate with me. Then hang up on me. I want to move the CC dept to a local credit union here in *****.... read more
Business response:
As a not-for-profit, member-owned financial institution, we strive to deliver superior service and value. Delta Community is an accredited member of the Better Business Bureau, and we always have a senior leader or manager from the relevant operational area reach out directly on any formal complaint or negative review. A manager in our ************************* researched all concerns noted in the review and subsequently spoke to our member since becoming aware of the issue. Please know that we apologized for any perceived... read more
The **** call center or customer service department are the most unhelpful, inept people. Every time I call, the agent has an attitude and they give incorrect information. Consequently, I have to call several times and each time, the information is different. And because of this attitude, they make it sound like it's my fault. For example, one agent said, "You must have heard it wrong." Really? You all record the calls, why don't you listen and act on them. There's no way you can't hear this attitude because it's every time ... read more
Business response:
As a not-for-profit, member-owned financial institution, we strive to deliver superior service and value. Delta Community is an accredited member of the Better Business Bureau, and we always have a senior leader or manager from the relevant operational area reach out directly on any formal complaint or negative review. A manager in our *************************** researched all concerns noted in the review and has left multiple messages for the member since becoming aware of the issues.Our desire is to both apologize for a... read more
I opened an account with the ********************************************* for the first time and Im so glad I did what a wonderful experience I was lucky enough to be helped by *********************** at the branch in ************ ******* she is knowledgeable friendly and professional I highly recommend this location and this employee
Business response:
Welcome to Delta Community! We are thankful to have the opportunity to serve your financial needs. As a not-for-profit, member-owned business, we are dedicated to providing superior care and value on the essential banking services every consumer needs. Our employees are motivated by this mission each day, and we are glad to hear that Joan and the Douglasville team delivered in this regard. We will pass along your kind comments to them as they will appreciate the positive feedback. We look forward to building a lasting relati... read more
Get your credit card from a different company. DCU will break you financially. I didn't realize I was being charged 50% in interest until I started using the credit card almost a year later. I have good credit, and out of all the credit cards I have, this is the worst, even if you work for Delta they will take advantage of you financially. Take my advice, do not get a credit card from them if you do not want to have a high financial loss in debt. This is the worst credit card interest rate I have ever had in my life. You wil... read more
Business response:
As a not-for-profit, member-owned financial institution, we strive to deliver superior service and value. Delta Community is an accredited member of the Better Business Bureau, and we always have a senior leader or manager from the relevant operational area reach out to the member directly on any formal complaint or negative review, which we have done in this instance. Although consumer privacy rules prevent us from discussing specific activity with any members account, we have made numerous attempts to contact this member ... read more
Delta is a discrimination bank. I paid my mortgage on the 5 and they would hold the mortgage for several days. I spoke to the representatives to understand why and no one can give you a precise answer. I spoke to others home owners tha are African Americans and they stayed the same has happened to them. Delta should not hold mortgages for seven days and allow other purchases to come out so that they can access fees and other penalties to the consumers. I have access penalties because of this. We need to be refunded. Law prev... read more
Business response:
As a not-for-profit, member-owned financial institution, we strive to deliver superior service and value. Delta Community is an accredited member of the Better Business Bureau, and we always have a senior leader from the relevant operational area reach out to the member directly on any formal complaint or negative review, which we have done in this instance. Although consumer privacy rules prevent us from discussing specific activity with any members account, we can address Ms. **** assertion that Delta Community may be de... read more
Delta Community is full of crap! And if Im able to *** I will! I had to do a dispute for transactions that was beyond my control! They reimburse me which was over $300 on November 2nd! I receive an email December 21 at 7pm saying that a large withdrawal was deducted from my account, and it was the reversed reimbursement! Them taking the money back out my account! I sent over documents they asked for, printed and faxed out what they said they needed! And almost 2 months later they pull this crap! And when I call they tell me ... read more
Business response:
<p>As a not-for-profit, member-owned financial institution, we strive to deliver superior service and value. </p><p>Delta Community is an accredited member of the Better Business Bureau, and we always have a senior leader from the relevant operational area ********************** directly on any formal complaint or negative review. As such, one of our senior leaders spoke with ************* by phone on December 22 to address her concerns by both apologizing for the customer service she received as well as assisting her with ... read more
Frequently asked questions about Delta Community Credit Union
How is Delta Community Credit Union rated?
Delta Community Credit Union has a 3 star rating with 179 reviews.
When is Delta Community Credit Union open?
Delta Community Credit Union is closed now. It will open at 8:30 a.m.
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