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Dean's Stove & Spa, LLC
- Retail
- Plantsville, CT
About this business
Over 40 years ago , Dean’s Stove & Spa was established by Dean Michanczyk in Southington, Connecticut. Remodeled from an old factory, Dean started with 100 sq ft and set out to offer his customers the most durable and energy efficient fireplaces on the market. Now over four decades later, his focus remains unchanged. He and his staff continue to work hard each every day to bring customers the best industry leading products available. While Dean's continues to expand to multiple locations, the customer centric focus rem... read more
Location details
120 W Main St, Plantsville, CT, 06479, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 10:00 a.m. to 3:00 p.m. |
Two sides to every story There are always two sides to a story and I'd like to make a few respectful rebuttals to the following posts which apparently makes Dean's Stove & Spa look like a criminal enterprise. My name is Ron - I've been a sales/service representative at Dean's for 2 years. Recently, I came upon this site, stunned by the criticism and venom spewed over the internet and if you click on the tab in the upper right-hand corner of this page, you'll find lots of other people who are equally appalled at the damage an... read more
Another One Of Dean's Fools We purchased our pellet stove last Winter, 2009. From day one this thing didn't work correctly. I can't tell you the number of service techs that came here, all with the same old story. I got so fed up with them, I finally phone Lennox, maker of the horrible thing. They sent out one of their tech's, who played with this and that, just as the rest had done and off he went. Now here we are almost a full year later and the "problems" continue. Not only does it throw next to zero heat ( for something ... read more
Customer service not a priority We went to Dean's with the intention of replacing our pellet stove with a wood stove insert. We did find two we liked and asked when a sales person would be available. We were told we'd be next as soon as one of them was free. Unfortunately two couples that came in after us were helped instead because we were told they had been to the store in the past and we were going to have to continue waiting. We decided that if previous potential buyers continued to arrive we'd be there for a few more da... read more
Call BBB first you will see 11/03/09Do not go there Review of Dean's Stove & Spa Llc by DeansSucks Ordered a stove for my home and when installation time came they would not return calls. After 3 weeks of dealing with them they deliver the main stove but not the doors or mantle. Another 3 weeks goes by and finally I have my attorney call and they tell him they dropped it off and someone must have stolen it before I got home. Make a long story short I drive up there and get the same idiot that sold me the stove (Mark "I'm a l... read more
Be weary of phony reviews We at Dean's want to make sure the public is weary of phony reviews. Dean's has made many progressive moves in the Hearth Industry to insure we take care of everyone. Wether it is expanding our Service Dept another 5,000 sq. ft, Install Dept 7,000 sq ft of added space, and a combined 15 new Service and Install techs. Deans Stove & Spa recommends reviews from sites where clients names and address are available to insure it is a REAL customer.We spend a lot of time researching our records if we see a ... read more
# 1 for many reasons Just bought my wood burning insert at Dean's. I had a great experience from start to finish. I worked with 2 different sales people who were knowledgeable and courtious. The 2 fellas that did my installation were TOP notch! I will tell all my friends about mt positive experience at Dean's. My only concern is it did take awhile because the place was packed. Oh yeah, my kids even had warm baked cookies hot out of one of their stoves.
Excellent sales personal I had a gas insert installed in my fireplace and it heats my whole house. 1500 sq. ft. From when I purchased it to the day when it was installed, It was a very pleasant experience. I have it for a year and they call me every six months to see if I have any problems.
Dean's Stove and Spa Con Artists i just visited my best friend who told me that she had one of these stoves installed... Being handy with my hands...I will tell you... It is a nightmare...they did not install it correctly The pellets are overpriced and I visited this place out of curiosity Obviously, they have made a lot of money from their customers I watched unanswered phones ringing-not even a smile with customers- just a feeling that they wanted to seal the deal Hopefully, some smaller pellet stove places will open and t... read more
worst dealer in new england Dean's may be the biggest distributor of stoves but they have the worst customer service of ANY STORE ever!!! They ignore the phone like the plague, if you are ever in the showroom, watch how the phone rings and NO ONE ANSWERS! Its as if they don't hear it. The management is the worst I have seen. They may know about stoves but have zero customer follow up. They themselves won't answer the phone and do not return phone calls. If the managers and owner are bad at servicing how can the staff be blam... read more
Frequently asked questions about Dean's Stove & Spa, LLC
How is Dean's Stove & Spa, LLC rated?
Dean's Stove & Spa, LLC has a 4 star rating with 762 reviews.
When is Dean's Stove & Spa, LLC open?
Dean's Stove & Spa, LLC is closed now. It will open on Tuesday at 9:00 a.m.
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