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Dean Team Hyundai
- Car Dealers
- Ballwin, MO
About this business
Visit our website or give us a call. We have served the St. Louis City and St. Louis County area for well over 40 years, along the way forming many great relationships. To those of you that we know, we’re glad that you’re here. To those of you visiting for the first time, we hope to get to know you better. It’s not all about selling cars here at Dean Team Hyundai – it’s about being a valuable member of our community. For years the Dean Team has been building relationships where everyone wins. We... read more
Location details
14754 Manchester Rd, Ballwin, MO, 63011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
We bought a vehicle from the **** Team in *********************** one year ago. We love the vehicle, our salesman, ***** ****** was awesome. However, we had a warranty issue with some of the paint flaking off of the front grill, and one place there is an 2 1/2 to 3 inch piece of paint missing cause it flaked off there is about 6 to 8 spots on the grill where the paint is chipping or flaking off. This is clearly a workmanship issue, after only one year. We thought that the warranty would cover this apparently that is not the ... read more
We bought a vehicle from the **** Team in *********************** one year ago. We love the vehicle, our salesman, ***** ****** was awesome. However, we had a warranty issue with some of the paint flaking off of the front grill, and one place there is an 2 1/2 to 3 inch piece of paint missing cause it flaked off there is about 6 to 8 spots on the grill where the paint is chipping or flaking off. This is clearly a workmanship issue, after only one year. We thought that the warranty would cover this apparently that is not the ... read more
They don't even deserve 1 star. Scheduled an appointment requesting engine diagnostics due to very obvious engine damage sounds/rod knock. Appt was almost a month out. First, they tried telling me my car was not under any warranty until I brought up the class action lawsuit with Hyundai that my car falls under. Then he proceeded to explain how it's a long and complicated process like he was trying to convince me it wasn't worth it. A couple days later he calls, swearing that there's absolutely no engine damage and it was JUS... read more
I would recommend staying away from this dealership. Not only were the sales tactics slimy but three weeks after I regrettably bought an **** A6 from ******* ******* from the sales team a manufactured cut out in the rear bumper was discovered. A couple weeks later it was discovered that there were more missing parts on the car. *****, the **, refused to have the bumper fixed by an authorized **** dealer. Instead he said he could have the bumper repaired by his mechanic and he might split the cost with me. How this place has ... read more
Sales manager attempted to force me into using their financing instead of using my local credit union. Even with my local bank on the phone willing to talk to them and provide proof we already had financing, they tried to bully me into using their services. At every turn, they created an excuse to not allow me to simply purchase the vehicle and insist the only option was to finance through them. We walked away and will never return.
Anyone purchasing a new vehicle from Dean Team Hyundai should be informed upfront that it takes 4-6 weeks to get an oil change which is totally unacceptable. One wonders if it takes that long to get a simple oil change, how long would it take for a real service issue. For this reason I would suggest buying elsewhere.
I bought a 2019 ****** Rogue SL AWD from **** Team, my transmission needs to be replaced and I have only had this suv less than two years. They have told me because I did not buy another extended warranty they will not help because my car is above ****** miles. I have ***** miles on my SUV. Multiple repair companies have told me the ****** Rogue and Sentras have bad CVT transmissions.
Business response:
I'm sorry that ***************** is in this position with her transmission needing to be replaced at the above stated mileage of ******. We had sold the vehicle to the customer at a mileage of ****** and a date of 12/19/2020. The mileage difference from from then until now is ****** miles and approximately 1 year and 10 months and 9 days ago. The vehicle, at the time of sale, had went through our shop and reconditioning process that included both state safety and emissions test (which was passed) an oil/filter change, tire r... read more
I bought a 2019 Nissan Rogue SL AWD from Dean Team, my transmission needs to be replaced and I have only had this suv less than two years. They have told me because I did not buy another extended warranty they will not help because my car is above 60,000 miles. I have 72376 miles on my SUV. Multiple repair companies have told me the Nissan Rogue and Sentra’s have bad CVT transmissions.
Business response:
I'm sorry that ***************** is in this position with her transmission needing to be replaced at the above stated mileage of ******. We had sold the vehicle to the customer at a mileage of ****** and a date of 12/19/2020. The mileage difference from from then until now is ****** miles and approximately 1 year and 10 months and 9 days ago. The vehicle, at the time of sale, had went through our shop and reconditioning process that included both state safety and emissions test (which was passed) an oil/filter change, tire r... read more
Hello, I bought a 2016 Hyundai ****** used in 2018 for my daughter. We were sold a 10 year / 100k mile warranty. They tell You everything that could go wrong & the cost. I get it, its Your job to sell. Fast Forward to July 2022 & the engine blew, I went from a Customer to a defendant in a court of law & had to prove my case, which I did. Dean Team Hyundai had my car in the shop for 100 days (one hundred days !!!!) They did the engine change & I get in it to hear a loud squeal; I'm thinking a belt is slipping & it went away, ... read more
Business response:
We understand the customer's aggravation but we have no control over what the extended warranty covers and what they do not as they are an external company that stands on it's own. The service department tried to be an advocate for **************** and we, as a dealer, covered and additional $1200.00 of parts that the extended warranty company did not cover out of pure dealer goodwill for him and his daughter on this same claim. The vehicle was not drivable when it came in so the additional notes were put in after the repair... read more
Frequently asked questions about Dean Team Hyundai
How is Dean Team Hyundai rated?
Dean Team Hyundai has a 4.3 star rating with 1,161 reviews.
When is Dean Team Hyundai open?
Dean Team Hyundai is open now. It will close at 8:00 p.m.
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