David Jones Support Centre

Zagatonic 

on Google

a month ago

My first job after leaving school was a casual role working at DJs in the late 1990s while I undertook an undergraduate degree. Working there for about 3-4 years doing on average 3.5 days a week in big ticket. Peter Wilkinson was the CEO and we, us guys, had to wear suit and tie. The stores had energy, a buzz in the air, people who worked there where proud to be there and you could tell from the service level, their drive and what they even imparted on me as a fresh face out of school. Fast forward to 2026 the stores network... read more

Bruce Manning 

on Google

a month ago

What a joke. David Jones head office communication is non-existent. It is impossible to speak with anyone, and after being left on hold for over two hours, you still cannot get through. It is also impossible to be transferred directly to a store, as the call goes straight to a voicemail message service. At a store level, David Jones store's make Lowe’s clothing department look high-end. No wonder David Jones is in a position where they're closing stores. David Jones, you're an absolute joke. I bought a $400 Blazer and at the... read more

Elvy Gain 

on Google

3 months ago

Placed an online order with same day delivery and used a gift voucher. Got an email that my order could not be filled. I need the item urgently as a present, but I still didn’t get my money back yet! In the current world of Amazon standard this is just such an ancient approach to customer service. Do I need to wait for 10 days now to see my money back? 

michael sherry 

on Google

4 months ago

Unfortunately have to give it one star. Their "virtual assistant" is useless. How about allowing straight through calls to a store so that I can make sure that you have it and I can come and get it. 

potato tomato 

on Google

4 months ago

I’m surprised at the bad review this company attracted. I tried calling different stores at times within Victoria region and my phone calls are passed through quite easily without wait even on the weekend. Recently did a price match process, the link I sent for price match was not the lowest and so the customer service agent even gave me a link for a lower price point and price match that instead! Super satisfied, the whole process took probably 5 mins via chat box. Thank you Roderwick(?) for your online service.