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David Hearn - State Farm Insurance Agent
- Insurance
- Austin, TX
About this business
Specialties Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. History Established in 1988. I am very proud to carry on the family tradition of being a State Farm Agent like my Grandfather and my two Uncles. I opened my State Farm office at this location in July 1988, after serving in the USAF as an Instructor Pilot. Meet the Business Owner David H. Business Owner I am a University of Southern California graduate (B.A. 1978). I am also proud to be a third ge... read more
Location details
6023 N IH-35, Austin, TX, 78723, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
-10 stars!!! I have closed out my business account over 5 months ago, I've gotten audit, harassed for monthly and collection payments till now. It very frustrating and time consuming. To make matters worse my lousy agent and secretary are being rude never calling me back to resolve this matter. They were so quick to meet and take my yearly payments and since I cancelled my policy she won't even so much as answer the d*** phone. Burn state farm if my credit get ruined you bet you will lose a whole lot more than my business.
I have had homeowners insurance through State Farm for 23 years and my parents for 40 years before me. In all those years with approximately $63,000 paid to them in premiums, only one claim was ever filed for loss of property when my car was broken into while on vacation, and they cancelled my policy. Not good business practice in my opinion!
Horribly incompetent persons working there, from management to people operating their 800#. I purchased a new 2017 truck as a surprise for my husband. It was a replacement for a 2009 hyundai accent, nice upgrade :) I went to my StateFarm agent to take the old vehicle off and start a new policy for the truck and was told I couldn't. Apparently the owner of the local StateFarm retired and so the business was split into 3, because of my zip code I was sent to the agency located near our downtown. I was not happy with that at al... read more
I was a customer of State Farm for over 11 years, and up until a month ago, have had good service regarding any claims, quotes, etc. After having to file a residential theft claim, in addition to actively prosecuting the thief, I had service that has lacked the communication, efficiency, and good service that State Farm is known for. I have not received communications regarding steps in my claim, then the investigative unit has informed me that they are considering dropping my coverage, even though I've paid my policy for ye... read more
My family has been with State Farm for over 20 years and due to numerous issues we canceled our insurance and went with another company; however, State Farm made an auto withdraw from our account the next month and when we called to complain we were told it would take 3 Months for a refund and we are still waiting for the refund and it has been 3 Months.....TOTALLY UNACCEPTABLE
Jill & Kaytlyn have been fabulous! They are so helpful and treat you like they have known you for years. I am so pleased with these ladies, I just transferred to this agency from MO and I could not be more pleased! They both have gone above and beyond to help me!
With two different agencies, they randomly stopped doing auto-pay, didn't tell me they did, and then charged at random times, whenever they felt like it. Both times were when I had major health crises, so I wasn't monitoring their every step to be sure they did what they said they were doing. This second time, they even emailed saying that they were adding charges and whatnot to autopay, assuming it was still going on. They then tried to charge me for three months at once, which is absurd, especially considering I only owed ... read more
I would give zero stars if I could. State Farm started to handle the claim of my car accident because their driver was at fault. They stated they were covering the loss of my vehicle and they sent me an approval letter of what they were paying out to the finance company. I signed over a power of attorney and had it notarized as they requested to hand over the title upon their payment. When days passed and the finance company didn't receive the payment I called State Farm and they said the payment was on hold because they mad... read more
Cannot believe how unfair State Farm is being with our roofing claim from Irma. 8 different representatives have contacted us and not one had a clue about our claim. They have valued our claim as low as they possible could and when we have told them that if they have a contractor who will replace our roof for their price to send him over we get no response. One roofer out of everyone in the area responded and gave us an estimate mid range of pricing and State Farm won't even consider it. So now we are stuck with a severely d... read more
Business response:
October 31, 2017 Better Business Bureau 8100 N University Peoria, IL 61615 Re: BBB Case Number Kremm To Whom It May Concern: Thank you for the opportunity to reply to your correspondence dated October 25, 2017. While we cannot share specific details in this public response, our claim leadership attempted to contact the complainant on October 27, 2017, to address her concerns. We will continue our attempts to reach the complainant, and we will work with the complainant to reach a satisfactory resolution. Sincerely, Claims Dep... read more
Frequently asked questions about David Hearn - State Farm Insurance Agent
How is David Hearn - State Farm Insurance Agent rated?
David Hearn - State Farm Insurance Agent has a 1.4 star rating with 248 reviews.
When is David Hearn - State Farm Insurance Agent open?
David Hearn - State Farm Insurance Agent is closed now. It will open tomorrow at 9:00 a.m.
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