Komal K. on ZocDoc
a year ago
10/10/2019, 04:12 AM
Mistake 1: I had meniscus tear in my LEFT knee and scheduled an appointment with Doctor David Downs, he /his assistant recommended MRI for my RIGHT knee. How can a doctor be so careless?
Mistake 2: After getting MRI done, I called at the reception to book for follow up appointment and the receptionist said the doctor is not available presuming I don’t have MRI report without even asking me. When I called her back after checking the availability of Dr Downs at zocdoc she booked the appointment clarifying MRI report become available after 3 days of getting MRI done. After I informed her I already have MRI report she booked the appointment on the said date.
Mistake 3: I was told by Tracy ( who is Dr. Downs assistant) that they are covered under my insurance network and She scheduled a pre op for my knee surgery after checking with my insurance provider which she specifically stated “ they are covered under my insurance network ”.Though she couldn’t tell me tentative out of pocket expense for the surgery despite of me asking her several times. After I called my insurance network, I was informed that the Doctor is not covered in my insurance network. I called back Tracy to check about the same. She responded: “I called your insurance network and they said Dr Downs is covered in my insurance network”. Had I need checked and rechecked 3 time with my insurance provider before the surgery I would have ended up paying 5 times of what I need to pay under my insurance. Tracy is rude and not approachable. She also provides incorrect information and doesn’t care about the bedside manner