Custom Decorators, Inc.

Corie M 

on BBB

8 months ago

Ordered drapes, drapery rod from ** ****** Custom in home Window on June 13th.....and was told several times different stories when the brackets and the finials shipped, which were missing from the order. Still waiting since July 1st that it was all in. This company is dishonest......and untruthful to their customers. This is a subcontractor of *****************......and I will never shop at ***************** again......they don't really care about their customers.....but I will get a refund for this....and this company need... read more

Bf f 

on BBB

a year ago

Custom Decorators, **** is the primary company that "*************** In-Home Custom Window" utilizes to fulfill its custom window treatments. If you have any *************** custom window treatments from 2021 or older, you will be told that Custom Decorators can't help you with a repair because they can't look up your order. You will be told to call *************** back, and *************** will tell you that they can't help you obtain any repair for your custom draperies or blinds but recommend that you call ***************... read more

Xi P 

on BBB

a year ago

Custom Decorators, **** is the primary company that "*************** In-Home Custom Window" utilizes to fulfill its custom window treatments. If you have any *************** custom window treatments from 2021 or older, you will be told that Custom Decorators can't help you with a repair because they can't look up your order. You will be told to call *************** back, and *************** will tell you that they can't help you obtain any repair for your custom draperies or blinds but recommend that you call ***************... read more

Kristen M 

on BBB

2 years ago

In March 2022 we placed an order for shutters for our whole home. The first installation person did such a poor job, damaged walls and trim and hung the incorrect shutters. In may we had another installer come out, Re measure and re order all correct shutters. After the July install we still didnt have all the correct shutters. I have called and spoke with customer service(*******), left messages for her manager, sent emails through the customer service portal and I still do not have any resolve to this nightmare. 

Julie R. 

on BBB

2 years ago

Consumers beware!!! This company makes you pay in advance of a repair. I did this but really dont like to pay in advance of work to be rendered. For a reason.. I paid the $150.00 repair cost for a *************************** blind repair. They wouldnt schedule the appt unless you paid in advance. The guy came out and determined he couldnt fix it. Now Im trying to get the $150 repair cost back and its the run around. Its been over a month, still no refund. Do yourself a favor and do business somewhere else. This company has b... read more

Monique M 

on BBB

2 years ago

If I could put a 0 star, I would. Nothing but a nightmare. April 9th was the install of 3 door shades. Parts were missing and here we are Nov. 2nd and we are still waiting for parts. CDI never follow up, we have to keep making calls and it's always an excuse after another. We ask for compensation, there is no reply. April 28th emailed sales rep and she forwarded to the ******** Senior Regional Manager ************************* and she said she would make sure that we were looked after. May 2nd email from CDI saying order exp... read more

Kathleen C 

on BBB

2 years ago

Purchased automatic cellular shades, very expensive,and 1 year later broken - I've been trying for weeks to get a repair appointment scheduled - can't get one, can't get call back, I've emailed, no response. Customer Service people sweet but useless, they can't schedule. They can't get hold of repair person. Loved the shades themselves, when they work they're great - but now I wish I had gone with curtains instead of much more expensive shade - I'd have expected them to last more than a year - and I expected some competent l... read more

Regina M 

on BBB

5 years ago

Absolutely awful. I would never recommend these people but little did I know who I was getting when we called **** ***** for shades. The electric shades ($10,000) that the designer recommended for the master bedroom had problems from the first day. The installers were out to fix them at least 6 times in 4 months. We finally got in touch with a Regional Sales Manager who said they would replace them and remeasure. That was early January. They have remeasured however we are still living with shades that don't close, that are n... read more

Arlene W. 

on BBB

6 years ago

My experience with this company was horrible. My purchase order was prepared and signed on 10/1/2018. My **** ***** Account was billed on 10/3/2018. I did not receive any communication from this company until I called them on 10/30/18. I received a call on 11/1/2018 and an email stating that my purchase would ship to the installer on 11/7/2018. I waited two weeks, but no contact from the company or the installer. I called again on 11/15 and left a message. On 11/19/18, I was informed that my order did not ship on 11/7/18, bu... read more