Custom Climate Concepts AC and Heating

Ashley S 

on BBB

a year ago

What a breath of fresh air! Our heat pump was not working and a technician arrived within a couple of hours of us calling Custom Climate. We received a text message when Custom Climate was on the way including a picture of the technician who would be at our home. The office staff was friendly and helped us avoid a dispatch fee because we joined their preventative maintenance membership club. We saved enough money on dispatch fee and repairs to pay for the membership, so it was basically free. The technician indicated our AC ... read more

Deanna W 

on BBB

a year ago

The AC unit in our house is only 1 year old. No issues at all until we got this “maintenance check up”1week ago and now the AC is struggling to keep up. My daughter has an AC that is less than a year old, but on Monday you did a “maintenance checkup” and today her AC stopped working. I called the company and was told that we would be charged an emergency fee to come out, I asked to speak with a manager but then no one would call me back. In addition at the ‘maintenance check up’ both technicians tried to sell us thousands of... read more

Suzy D 

on BBB

a year ago

Ive used Custom Climate services for over two years now and have constantly received reliable, friendly and great quality service and advice from their technical staff. I receive bi-annual service reminders (which helps because im forgetful) to maintain my a/c help and prevent unwanted expensive repairs or replacements. Scheduling appointments has been easy and efficient too, no one wants to spend more time than needed on servicing their household equipment. Glad to say they do the job well each time which is why I continue ... read more

Mariano B 

on BBB

3 years ago

Paid for a new air conditioner, over $7000.00. Just had it inspected today and that they wanted another $850.00 for additional device and that it might not pass inspection. The unit is only 6 months old. I am selling our home and can just imagine what a new buyer might think if our new aid conditioner doesn't pass inspection. I would never suggest that anyone would use this company for anything. 

Wayne P 

on BBB

3 years ago

Custom Climate Concepts Air Conditioning and Heating (4363 Independence Court, Sarasota, FL 34234, came to my house for the 6 month air conditioner service and straight up lied to me. I was told by them that my system (which isn't even 6 years old) was very low on freon ("half of what it should have")(and wrote VERY LOW on the invoice and not the pressures) and it had a leak somewhere, suggest upgrade or dye test. I was also told that the unit is **** and that before sinking about $1500 into it I should look at replacing it.... read more

Leigh W 

on BBB

3 years ago

Do not use this company. Very dishonest and unethical in their representation of customer service. They will always upsell you on other products while servicing unit. And recently tried to sell me a new hvac. When it is only 7 years old. Never,never use this company. 

Michelle J 

on BBB

4 years ago

We reached out to this company based on the excellent experience we had had with the individual we were told was the owner who personally came out to the home to check the systems on several occasions. Because of their customer service at such time and their determination to identify the issues with the A/C units, we decided to contract then to perform our maintenance service and changing of filters. I spoke with an office employee who was pleasant and helpful. However, she indicated she would have to have Shirley W. call m... read more

WAYNE H 

on BBB

4 years ago

HORIBBLE HORRIBLE COMPANY OVER PRICED DISHONEST DO NOT USE THEM BEWARE THEY ALWAYS FINE SOMETHING WRONG SO THEY CAN GOUGE YOU 

JOHN W 

on BBB

5 years ago

CUSTOMER BEWARE!!!! This company is very dishonest. Thank goodness I checked on this company and their prices before I paid them for what they wanted to do. I am letting you know this so you don't make a mistake like I almost did with this company. I tried to contact the boss of this company and he has never tried to attempt to return my call, so he knew I was on to him. I had to leave a star rating of at least one in order to leave my review, but I really wanted to give them a zero.....