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Custom Climate Concepts AC and Heating
- Heating & Air Conditioning/HVAC
- Sarasota, FL
About this business
Custom Climate is a full service air conditioning provider in Sarasota, FL, serving residential and commercial customers. Our service time is less than a few hours, and includes nights and weekends. If you call at 8 AM on Saturday we will be there by 1 PM. All of our new equipment installations come with a 10 year labor and parts warranty. Everyone offers 10 years on parts so that’s no big deal. The real big deal is 10 year on labor. Custom Climate serves Venice, Sarasota, Bradenton and the Islands. The service area ex... read more
Location details
4363 Independence Ct, Sarasota, FL, 34234, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
We recently experienced intermittent A/C shutdowns this week and contacted Custom Climate. Their customer service representative was friendly and efficient, promptly scheduling an appointment. We appreciated the text notification with a picture of our technician, *******, letting us know he was on his way. ******* quickly diagnosed the problem and had our A/C running again in no time. We were so impressed with the service that we decided to enroll in their maintenance program, which seems very reasonable and a smart financia... read more
Business response:
Thanks so much for the review and we are glad the appointment went well. We are excited to have you as a new customer
I scheduled a spring maintenance with Custom Climate Concepts, and the whole process was convenient and easy. I really appreciated that they sent a photo of the technician before the appointmentit made me feel more comfortable knowing who to expect. *******, the technician, was friendly, professional, and took the time to explain things I wasnt aware of, which I really appreciated. It made me feel confident in the service I was receiving. Great experience overallthank you!
Very grateful for ***** ***** as he was so kind, thoughtful, and patient with my 86 year old motherrecently her AC unit stopped working for a few daysShe called and ***** was right there to help. I met ***** the next day as he brought over an AC unit to keep her cool & comfortable, then on Monday the team installed a new system and we are so grateful that everything went seamless with no issues! Thank you for all you do! ****
*** is a great local ************ and will always put the customer first.
In today's competitive market, Custom Climate stands out!. They are professional, honest, and provide effective technical solutions with a strong customer-centric approach. *****
We have hired this company to replace our air handler in 2022. The invoice said five years parts warranty. I was never given a copy of the warranty and as such I did not know what is covered and not covered.We had a recent malfunction in our AC system, and I hired them to repair it under the impression that parts would be covered. It comes out that it is not as it is not related to the air handler. They also charged me $159.00 which was supposed to be absorbed if I gave them the job. I would not have hired this company if I ... read more
Business response:
<p>Mr. ******* we are sorry you did not receive the pricing you had expected. That is discouraging and let us try an explain. Warranty's can be confusing because a parts warranty provided by manufacturer does not include our labor to install the part. We provide a 1 year labor warranty to replace failed part if we installed the equipment. You did indeed purchase an air handler from us in August of 2022 but that is not relevant for failed parts in your condenser, which was not purchased or installed at the same time as the ai... read more
We have used Custom Climate since buying our house in March, 2023. Our service has been excellent and the techs have been friendly, efficient and knowledgeable. The office staff is efficient and we had no trouble scheduling appointments. We joined the preventative maintenance club and someone comes out twice a year for maintenance. Custom Climate is doing a great job for us!
What a breath of fresh air! Our heat pump was not working and a technician arrived within a couple of hours of us calling Custom Climate. We received a text message when Custom Climate was on the way including a picture of the technician who would be at our home. The office staff was friendly and helped us avoid a dispatch fee because we joined their preventative maintenance membership club. We saved enough money on dispatch fee and repairs to pay for the membership, so it was basically free. The technician indicated our AC ... read more
The AC unit in our house is only 1 year old. No issues at all until we got this “maintenance check up”1week ago and now the AC is struggling to keep up. My daughter has an AC that is less than a year old, but on Monday you did a “maintenance checkup” and today her AC stopped working. I called the company and was told that we would be charged an emergency fee to come out, I asked to speak with a manager but then no one would call me back. In addition at the ‘maintenance check up’ both technicians tried to sell us thousands of... read more
Business response:
<p>The 2 system are at different locations and were serviced by 2 different maintenance technicians on 2 different dates. We have spoken via phone with the author of this review. We did send a service technician out to daughter's home on Sunday, 7/7/24, to evaluate the ** system. Customer stated that system had frozen up. System had thawed out by time we arrived and we tested a number of different items and all items were working properly including the fan motor. If a part is failing it was not evident which part as all item... read more
Frequently asked questions about Custom Climate Concepts AC and Heating
How is Custom Climate Concepts AC and Heating rated?
Custom Climate Concepts AC and Heating has a 4.7 star rating with 806 reviews.
When is Custom Climate Concepts AC and Heating open?
Custom Climate Concepts AC and Heating is closed now. It will open tomorrow at 7:00 a.m.
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