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Custom Climate Concepts AC and Heating
- Heating & Air Conditioning/HVAC
- Sarasota, FL
About this business
Custom Climate is a full service air conditioning provider in Sarasota, FL, serving residential and commercial customers. Our service time is less than a few hours, and includes nights and weekends. If you call at 8 AM on Saturday we will be there by 1 PM. All of our new equipment installations come with a 10 year labor and parts warranty. Everyone offers 10 years on parts so that’s no big deal. The real big deal is 10 year on labor. Custom Climate serves Venice, Sarasota, Bradenton and the Islands. The service area ex... read more
Location details
4363 Independence Ct, Sarasota, FL, 34234, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 5:00 p.m. | |
| Tue | 7:00 a.m. to 5:00 p.m. | |
| Wed | 7:00 a.m. to 5:00 p.m. | |
| Thu | 7:00 a.m. to 5:00 p.m. | |
| Fri | 7:00 a.m. to 5:00 p.m. | |
| Sat | 8:00 a.m. to 12:00 p.m. | |
| Sun | Closed |
*** is a great local ************ and will always put the customer first.
In today's competitive market, Custom Climate stands out!. They are professional, honest, and provide effective technical solutions with a strong customer-centric approach. *****
We have hired this company to replace our air handler in 2022. The invoice said five years parts warranty. I was never given a copy of the warranty and as such I did not know what is covered and not covered.We had a recent malfunction in our AC system, and I hired them to repair it under the impression that parts would be covered. It comes out that it is not as it is not related to the air handler. They also charged me $159.00 which was supposed to be absorbed if I gave them the job. I would not have hired this company if I ... read more
Business response:
<p>Mr. ******* we are sorry you did not receive the pricing you had expected. That is discouraging and let us try an explain. Warranty's can be confusing because a parts warranty provided by manufacturer does not include our labor to install the part. We provide a 1 year labor warranty to replace failed part if we installed the equipment. You did indeed purchase an air handler from us in August of 2022 but that is not relevant for failed parts in your condenser, which was not purchased or installed at the same time as the ai... read more
We have used Custom Climate since buying our house in March, 2023. Our service has been excellent and the techs have been friendly, efficient and knowledgeable. The office staff is efficient and we had no trouble scheduling appointments. We joined the preventative maintenance club and someone comes out twice a year for maintenance. Custom Climate is doing a great job for us!
What a breath of fresh air! Our heat pump was not working and a technician arrived within a couple of hours of us calling Custom Climate. We received a text message when Custom Climate was on the way including a picture of the technician who would be at our home. The office staff was friendly and helped us avoid a dispatch fee because we joined their preventative maintenance membership club. We saved enough money on dispatch fee and repairs to pay for the membership, so it was basically free. The technician indicated our AC ... read more
The AC unit in our house is only 1 year old. No issues at all until we got this “maintenance check up”1week ago and now the AC is struggling to keep up. My daughter has an AC that is less than a year old, but on Monday you did a “maintenance checkup” and today her AC stopped working. I called the company and was told that we would be charged an emergency fee to come out, I asked to speak with a manager but then no one would call me back. In addition at the ‘maintenance check up’ both technicians tried to sell us thousands of... read more
Business response:
<p>The 2 system are at different locations and were serviced by 2 different maintenance technicians on 2 different dates. We have spoken via phone with the author of this review. We did send a service technician out to daughter's home on Sunday, 7/7/24, to evaluate the ** system. Customer stated that system had frozen up. System had thawed out by time we arrived and we tested a number of different items and all items were working properly including the fan motor. If a part is failing it was not evident which part as all item... read more
Ive used Custom Climate services for over two years now and have constantly received reliable, friendly and great quality service and advice from their technical staff. I receive bi-annual service reminders (which helps because im forgetful) to maintain my a/c help and prevent unwanted expensive repairs or replacements. Scheduling appointments has been easy and efficient too, no one wants to spend more time than needed on servicing their household equipment. Glad to say they do the job well each time which is why I continue ... read more
Paid for a new air conditioner, over $7000.00. Just had it inspected today and that they wanted another $850.00 for additional device and that it might not pass inspection. The unit is only 6 months old. I am selling our home and can just imagine what a new buyer might think if our new aid conditioner doesn't pass inspection. I would never suggest that anyone would use this company for anything.
Custom Climate Concepts Air Conditioning and Heating (4363 Independence Court, Sarasota, FL 34234, came to my house for the 6 month air conditioner service and straight up lied to me. I was told by them that my system (which isn't even 6 years old) was very low on freon ("half of what it should have")(and wrote VERY LOW on the invoice and not the pressures) and it had a leak somewhere, suggest upgrade or dye test. I was also told that the unit is **** and that before sinking about $1500 into it I should look at replacing it.... read more
Frequently asked questions about Custom Climate Concepts AC and Heating
How is Custom Climate Concepts AC and Heating rated?
Custom Climate Concepts AC and Heating has a 4.7 star rating with 759 reviews.
When is Custom Climate Concepts AC and Heating open?
Custom Climate Concepts AC and Heating is open now. It will close at 5:00 p.m.
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