CrossCountry Mortgage, LLC

Robert F 

on BBB

3 years ago

Worst company for spamming potential customers, i get multiple emails from different email addresses daily, i have called and complained but nothing stops them from sending, these scammers should be shut down. 

James M. 

on BBB

3 years ago

Cross country applied escrow to another account . Countless phone calls to customer service and no resolution yet . When you call the typical response (we have to run a analysis report ) call back in a week . Cross Country mistake will cost you a lot of your personnel time . 

Agustin R 

on BBB

3 years ago

I was told by Robert ********* that a hard inquiry would not take place if he ran my credit and it did. This was false advertising and not fair on his part 

Kevin C 

on BBB

3 years ago

Company has call multiple time claiming spouse contacted them concerning refinance...blatant lie since she does not handle finances in the household. They use fake number in area to call even though no office in location that call is coming from. Beware scam artist 

Catherine J 

on BBB

3 years ago

We applied for a refi loan through Cross Country Mortgage/Costco. We started the process in Aug 2021. We found out yesterday, 11/11/21, that we have hit the 8 week mark and we still haven't closed. We were told by Cross Country Mortgage that the delay was the title company due to a large number of refinanced loans in the area and we had to wait our turn. Called the title company personally to find out our property had never been submitted. 8 weeks of time wasted. Of course, if we switched title companies, that's another 6-8 ... read more

Christopher T 

on BBB

3 years ago

I put 39,000 down only 9 went towards my home 

Ramona E 

on BBB

3 years ago

Poor treatment of Protected Veterans, violating right to employment retention, over 40 yr old, minority females. Workplace discrimination and managers lack leadership skills. 

Debra C 

on BBB

3 years ago

I simply inquired about a hm loan.. This loan company's loan Officer ran my credit without my authorization, not to mention I initially request he not run it without my Auth. Also, I was concerned after I emailed my private docs and he didn't follow up with me from his requests that I send docs to get a fully approved loan as he stated, but he never got back to me for weeks. So, I emailed him to ask him to close my file due to dragging on my application process. His excuse was underwriting is backed up.. ?? but he always sai... read more

E M 

on BBB

3 years ago

Worst customer service department I have ever experienced. Closing on my property was delayed over the simplest task of issuing the final pay off amount. It took multiple people, days, phone calls, and finally a manager to issue something that other companies handle within minutes. The final checks from closing I have still not received even months after my closing. I have contacted customer service and it becomes an absolute run-around. Every call is routed to a operator line and its a gamble through email or phone whether ... read more