CrossCountry Mortgage, LLC

Nick S. 

on BBB

2 years ago

I will never recommend this place to anyone again. I have bought 3 homes using cross country mortgage and currently reside in my 3rd home. Never had an issue until I decided to use there forbearance program offered during Covid relief. I was very skeptical at first because I have never used one of these options before. But my wife’s work shut down so I felt like it was the best choice to ensure we were good through the Covid situation. I made sure to ask all about how it worked and the cross country associates ensured me it ... read more

Hongjie X. 

on BBB

2 years ago

Trash customer service. No one offers to help, all they do is say "you'll receive a callback." What a load of BS, called them multiple times, never received a single call back! I already paid off my loan in full amount but they refuse to send me proof of the loan being paid off via email or a physical letter. And now they are transferring the loan to another company? I already wired all the money over! I would not hesitate to open a lawsuit against your poor practice! DO NOT USE THIS COMPANY, GATBAGE CUSTOMER SERVICE, IMPOSS... read more

Justin V. 

on BBB

2 years ago

This company dragged their feet for 5 months and my contract ran out on the home I was buying. Which is probably a good thing that I won’t be in business with the sham of a company. Dominic is a joke and so is this the entire staff and management. Do yourself a favor and look elsewhere for a mortgage. 

Lindsay R. 

on BBB

2 years ago

If I could give stars I would bc This is by far that’s the worst mortgage company I have ever dealt with they are not compassionate they do not care about anything but taking your money they raise your rates without telling you nobody calls you back when you request phone calls I cannot wait to get out of this mortgage company and I will tell everybody who even looked into this mortgage company to run look for a different company as soon as possible they are scammers they are disgusting 

Samuel R. 

on BBB

2 years ago

They Don't Care! About their customers OR these reviews. But I will leave one nevertheless, in the hope that it spares at least one of you from making the same mistake the rest of us made. I would have lost my home if up to these crooks. Not only are they crooks, who would still not be satisfied even if they stole your last dime, they are cold-hearted and seemingly enjoy causing the maximum amount of harm to people. I know that sounds like hyperbole, but I assure you it is far from it. In fact, it is just the tip of the iceb... read more

Robert G 

on BBB

2 years ago

This company has been illegally telemarketing me for over 4 weeks and I have requested to not be called 12 times and they keep calling and ignoring my requests so I have filed an ftc compliant as well. My information was illegally obtained and used for telemarketing by cross country mortgage and they are in serious violation of State and Federal Laws. 

Denise M 

on BBB

2 years ago

If you want a fast closing with great customer service in Nashville, TN, ask for Cindy M. She will handle your loan with care, and her turn-around for return calls is great. She tells you where you're at, where you're going, and how to get there. You will have a favorable experience with her. 

Nancy B. 

on BBB

2 years ago

First notice of CHANGE Circumstances Closing Disclosure dated June 15, 2022. I believe I started the process in May, Spring 2022 Specialist description Michael ******** *******, Lender Representative Months of my time were wasted. I have a stack of papers and online copies of all that I sent the loan officer. Every time I got «one more» completed I had to contact others again. Then when time ran out I had to do it all over again. I got several new disclosures increasing the loan amount NOT at my request. Finally, I messaged ... read more

Cristian Z 

on BBB

2 years ago

The worst mortgage company ever! Do yourself a favor and stay away from these scammers. They got my deal for 60 days and were always affirmative and positive that everything was perfect and we were going to close but, in reality, all they did was to put me and my hard-gotten under-contract property at risk as well as my deposit for the transaction because they were so negligent to do their job when they had 2 months for it and then 1 day before closing and after emailing me that they were working on my clear to close they ca... read more