CrossCountry Mortgage, LLC

Michael C 

on BBB

a year ago

Had received a follow call from this company about doing business with them. An agent got me on contact with Connor M*******. Was professional and gave me a link to complete a HELOC loan. He said he would call in the morning got no call, so I emailed him saying I had a few questions before we finalized. Got no response so I emailed him to let him know we would not do business as with him to which he replied the following. DO NOT WORK WITH THEM FOR YOUR HELOC NEEDS AS HE PUT IT BELOW HE IS WORKING WITH ACTUAL CLIENTS Connors ... read more

Christopher L 

on BBB

a year ago

The worst Customer service I have had to deal with!! I contacted them in November at the beginning of what I knew was going to be a stretch of financial difficulty. After 5 months of back and forth and multiple calls, I got my bonus and got current. 2 months later they have still not reported that I am current with my loan. Most customer service reps had no clue what they were doing. If I could give a negative star on this company I would. As soon as we can, we are refinancing with another company. 

Norma L 

on BBB

a year ago

This is the worst lender service a person could recommend the communication is a understatement they all try to cover for each other even if their wrong I had 5 closing dates in the last 2 months the team as they say or so unprofessional I spent all this money on appraisal and moving from Las Vegas to Georgia just to live in a hotel for a month they never communicate then they send or ask for the same documentation over and over Johnathan Williams Kelly and Stephanie Pegg and her husband or very difficult people to deal with... read more

Shawn A 

on BBB

a year ago

Do not recommend this company at all. They took insurance check and haven't returned it forcing me to pay out of pocket for home repairs. Support has sent me in a loop for a hour w/ no help at all on getting the money back to me. 

MG G 

on BBB

a year ago

CC reports your account negatively to the credit bureaus while your account is currently under a state assistance program and payments are out of your control. Have reached out to the CEO ****** *********COO ******** *********** ***** ******** and others but to no avail. 

Robin P 

on BBB

a year ago

CrossCountry Mortgage is the worst company I’ve ever done business with. They have been giving me the run around about removing my PMI. Every time I do something to get it removed, like an appraisal I paid for, they change the rules so it won’t happen. All of a sudden instead of 80% LTV they changed it to 75% LTV. So I called again today to get it removed, cause I’m at the balance I needed to be at, and now my appraisal isn’t good anymore. They say It was only good for 120 days! Nowhere does it state this on the paperwork an... read more

Lynn W 

on BBB

a year ago

They do nothing but lie. I was told that the loan was guaranteed and that it would be no problem. Yeah right. The day I had the $550.00 appraisal before the guy even left I was denied. REALLY??? Just got scammed out of money I DON’T HAVE!!!! Then I was told I would get that back. Another LIE!! 

Nicole M 

on BBB

a year ago

I just had a great experience with CrossCountry Mortgage with my house buying process and would recommend them to anyone who was looking for a mortgage company!! I worked with Katie Daum at the mortgage company and to say she was amazing, may be an understatement!! Moving to SC from OH not quite a year ago and the last time I bought a house was 20+ years ago, I was “flying blindly” sort of speak, when it came to the whole house buying process. She kept me up to date and worked with me, explaining everything and making sure I... read more

Elaine N 

on BBB

a year ago

WORST COMPANY EVER! Did a hardship loan that I have been going back and forth with them since September 2022. They continually ask for more information hours before they can deny it. They have repeatedly given me false names to call as my account rep with made up extensions. They have not helped me at all and they are GARBAGE. I have filed complaints with them getting absolutely no where. They are scam artists!!!!!!!