CrossCountry Mortgage, LLC

Jessica A. 

on BBB

4 years ago

My husband and I were alerted through ******** of a hard inquiry pull on our credit reports. The inquiry was from Factual Data on behalf of Cross Country Mortgage. We had never heard of Cross Country Mortgage, so we investigated. Team Denton, specifically Lucinda and Hope of Cross Country Mortgage falsified a "call" inquiring about rates, opened a file in our names without our knowledge, and pulled our credit. These people actually worked for a different lending company in February when we sought preapproval for a mortgage l... read more

Robert A 

on BBB

4 years ago

Jared *********Branch Manager of Cross Country Mortgage located at 1*** ******* ***** ****** *** *** *** ********** ** ***** was only focused on making his money and didn’t do my paperwork properly. I was refinancing to pull money out of equity, due to the pandemic, and he simply refinanced my home and failed to do the proper paperwork for me to pull that money out. The result was that I unnecessarily refinanced my house and paid an additional $7000 to do so and I wasn’t able to pull any of the money I intended to out. He th... read more

Mike S 

on BBB

4 years ago

Worst Company around!!! When you are having financial issues due to the pandemic and their loss litigation drags you around to at the end never help. You submit documents they request and then they request them again due to losing the documents. I have been dealing with this for 7 months and they still have yet to resolve the modification. Choose a different company. I’m selling my house to get away from them. 

AEL 

on BBB

4 years ago

I have emails and texts to back up everything I state here. I should have known when the loan officer started off like a used car salesman telling me if I went with him today he would give me a considerably lower rate than anyone else had originally quoted, including himself. I have almost perfect credit (over 800) and no debt at all. Nothing seemed to be progressing after the first week even though I had submitted everything they asked for on the same day each time they asked for it. When I asked for a status update, I was ... read more

Jennifer M 

on BBB

4 years ago

2 words.... Stay away. We had an absolutely horrible experience. Some errors include calculating monthly payments with incorrect tax amounts, incorrect closing costs, taking 10+ months to close, lower rate expiring now having to lock in again at a higher interest rate. Get to closing and they calculated the incorrect payoff amount by over $16,000.... Please do yourself a huge favor and find some other company. 

Lisa B 

on BBB

4 years ago

Currently dealing with American Eagle, Staurt is our loan officer, is beating around the bush; so-to-speak, Won't tell us what items we need to work on. I have asked 3 different times. They used a company called *********, to pull my hubby's credit report; then tell us, the biggest blockage is our state tax lien's. There is no law that says, you can't get a mortgage or a va loan, if you have STATE TAX LIENS. We have 3, we just paid one off, the other 2 are in a repayment plan, with a local attorney, based out of reynoldsburg... read more

Artur G 

on BBB

4 years ago

I own multiple properties and have refinanced two of them previously. This time i went through Costco since as we all know they stand behind customer. Well was i up for surprise when dealing with this guys!? After they locked my rate , i paid for appraisal i was very excited to have things going. Once they found out i have very small linen on the house , they completely dropped my case. They kept telling me documents were sent to the linen company for subordination, kept dodging my calls and emails for status. After i was to... read more

SimonS 

on BBB

4 years ago

Absolutely horrible experience with Cross Country Mortgage. I wish I could get a do-over and start again with a reputable lender. Don't make the same mistake that I did. They are super slow. Things they promised will be done in 3 weeks took nearly 4 months. They are so slow processing the refi that you will be sending them the same documents over and over for a 3 months period because they become "old" so you pull the new ones and then another set becomes "old" . The company is run like a circus. Even setting up an autopay i... read more

Leigh A 

on BBB

4 years ago

Horrible Horrible Horrible!! Did I mention Horrible?? Anthony ****is a horrible, deceitful person. He couldn't close a loan after repeatedly dragging it out and delaying the closing several times. Unfortunately it involved 2 other home sales and 2 other families that fell through because of his mismanagement. He is crooked and untrustworthy. After complaining to Cross Country HR, they backed him up saying I couldn't get a loan. Although I purchased a home 4 months later, after their debacle through Angel Oak. Never got back ... read more