CrossCountry Mortgage, LLC

Aslesh T 

on BBB

5 years ago

Its been more than 15 days since I've submitted my application and uploaded all the required documents onto their website to get a pre-approval and there was no acknowledgement in any form, be it email, call or a text. What is the point of using an online service if it takes more than 15 days to get any sort of acknowledgement while other lenders do it in less than a day. Good luck CrossCountry on your numbered days before a service oriented rival takes you out of business. 

Alan K 

on BBB

5 years ago

When I reached out to Chad *****, loan officer for CrossCountry Mortgage, he insisted he cannot answer any questions until I submit a loan application. They pulled my credit report and almost 2 weeks passed with no word regarding the application. When I reached out, Chad referred me to one of his associates, then after a couple exchange of emails, they have gone in the dark again. I would stay away from this company and Chad *****. Reliability is the one thing you need from the lenders and apparently CrossCountry won't provi... read more

Farshid K 

on BBB

5 years ago

Review for CrossCountry Mortgage, LLC, McKinney, TX I wish I could give her ZERO stars. Gail *******changed the interest rate on my 15-yr fixed refi from 2.875% to 3.875% and wanted to collect 1.5% origination fee on top of the 1% rate increase. Ouch, 1% increase for a 15-yr fixed mortgage is HUGE. Also, they made multiple mistakes in the disclosure and when I brought them to their attention, I was told it didn’t matter. When I questioned Gail about the rate increase. Gail replied, “Fannie Mae has been changing the Loan Pric... read more

Suzanne M. 

on BBB

5 years ago

Crosscountry mortgage company worst company to help in a disaster. 

Thomas E 

on BBB

5 years ago

This company failed to provide the correct payoff at the date of closure for my refinance. This caused the title company to disburse the incorrect amount to the mortgage holder and not satisfy the payoff amount. The title company did not end up paying off the loan until 20 days after the closing causing me to incur interest charges close to $1000. When I informed them and provided them with the documentation from the lien holder showing the correct payoff was sent to them prior to closing, they completely discredited it and ... read more

gm0980 

on BBB

5 years ago

Stay Away! They will do a bait and switch - lure you in with an enticing Loan Estimate, take 2 months to process your loan, and then offer you a Closing Disclosure at the 11th hour, with much higher closing costs. Don't waste your time! 

Cornelius C. 

on BBB

5 years ago

Horrible experience no one calls you to let you know your status on loan once I told them I no longer wanted to use them they ran credit over and over and denied my loan instead of withdrawing from it 

Norman D 

on BBB

5 years ago

Worst company ever. One week before close I signed electronically loan docs. Day before close details completely changed. Too late to back out. After closING they told me they sold my loan to another company and gave me a loan number. That company had no idea who I was. Then CC told it was sold to another company. They also never heard of me. Meanwhile I sent first payment to company A. They couldn’t find my payment. Final result. The loan was never sold. Had to stop payment on first payment and make phone payment to CC. TOT... read more

Jason J. 

on BBB

5 years ago

This company is running unauthorized credit checks ... BEWARE OF SHANNON ******... this woman will literally ask for ur info... U can tell her not to run a hard check she will anyways... she is very very unknowledgeable about home purchases n credit issues... I have paid to work with credit repair companies who told me to run at a certian time n date ... She decided to run prior... Told me I had a 590 she needed to see a 620, my gf called gave less info they told her approval at 580 n she has worse credit than I ... I am a h... read more