CrossCountry Mortgage, LLC

Darla 

on BBB

4 years ago

Worst experience of my life! Never knew where we stood in the progress of the loan. And when we thought everything was in place for closing more excuses and delays would happen which would then change our closing date. We lost out on a home because of this but stuck with them because they assured us it wouldn't happen again. Well that was a lie because we are 1 day away from our closing date again and more excuses have come flooding in and now we are stuck wondering if we will lose another home because of this lender. 

Shannon A 

on BBB

4 years ago

They Approved me for fha. I needed conventional loan. Chris Molina said I was approved and had my approval letter ready to send. We needed the letter to make an offer. It took 3 days to get it after he said it was ready. After I called twice a day to get it. and it was the wrong one it said fha on it. when I called and told them he switched it to conventional and it was approved they told me it wasn’t approved. he avoided our calls the entire day. 

Julia B 

on BBB

4 years ago

Listing date 15 July. On contact with 72 hours. Closing date 28 august. Cool right? Well today is the 6th of October and I am stuck in an empty house. Lost my new job. Savings being sucked dry because this company is too retarded to cut a check. They offered us 1500 USD extra to keep our mouths shut. We told them no thank you we would prefer they just do their job. They are not requesting any added info from the buyers. They have zero excuses. This is pure laziness. I have never in my life dealt with such moronic people. No ... read more

Jim M 

on BBB

4 years ago

In Maryland we had a tremendous experience with CrossCountry. It is upsetting to read the unfortunate experiences that others have had. We had daily communication with our loan officer and his team throughout the entire VA IRRL refinance process. I consider myself more knowledgeable of the loan process and therefore felt more comfortable asking questions for anything that may have looked out of place. Perhaps others have just unfortunately drawn a poor loan officer, but I have no reason to believe that any injustices under t... read more

captfun99 

on BBB

4 years ago

I would not work with Cross Country Mortgage for a loan, especially if it is a jumbo loan. They were disorganized, made continual and increasingly complex document requests at the 11th hour, which ultimately delayed our closing, and frankly, it felt like they were submitting us to a tax audit to get a loan. Our closing was delayed because of their errors and omissions and I would work with someone else. 

Ron D 

on BBB

4 years ago

Nightmare place to deal with. Don’t do it! I started dealing with Jon ******when starting my VA refinance loan. Everything he promised was a lie except for my 2.75% rate. He said I would close on Aug 20th and that definitely was a pipe dream and he really had no clue when I was going to close up until two days before today on 25 September 2020. Before all of this with the closing date nightmares, was rushing me to e sign everything. Making me think the process would go faster. Not telling me about any of the inspections that... read more

Mitchell 

on BBB

4 years ago

Please DON'T get trapped with this company. The WORST company that I had the displeasure of working with. I would not wish this on anyone. The most unprofessional, disappointing experience . It felt like TORTURE is the best way to describe it. This company caused me so much pain and suffering in addition to spending additional money for their careless and sloppy work. They offered me $850.00 because they knew their work was a mess. This couldn't even cover half of the expenses they made us incur because of their inefficienci... read more

Anshu 

on BBB

4 years ago

We will not recommend anyone to take a loan from Cross Country Mortgage. Will have provided sub-zero rating only if the system allowed it. We suffered quite a bit of loss which includes: * Financial Loss: Over $10,000 (loss of buyer agent’s credit, lender’s credit, higher MI, higher points) * Loss of Reputation in the Market: Due to delay caused by the lender, we had to plead to our seller/seller agent/buyer agent to extend the time * Loss of Fair Opportunity: Changing the details at last minute restricted us to proceed with... read more

faris H 

on BBB

4 years ago

Cross Country Mortgage LLC & BBB I see alot of reviews that are negative from different states But the NJ side of things is completely different. I would like to share my experience with Cross Country Mortgage. I had the pleasure to Meet Mohamed *******Carolina *****and the whole Team ****** group. First person i got to speak to was Mohamed. He explained everything i needed to do to get a loan. He held my hand on the entire time from start to finish. Mohamed made sure he helped on everything from pre-approval to approval and... read more