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Critter Control of Richmond
- Wildlife Control
- Richmond, VA
About this business
Location details
2709 Turner Rd, Richmond, VA, 23224, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I am basing this review purely on the initial bat and mouse inspection of my home, however based on that, I have to give the company a resounding 5 stars. I had had another company look at my mouse and bat situation, and they could not find the mouse entrances or mouse tunnels, even though i had been catching sometimes 7 mice via traps at a time. They did not mention bat exclusion. Justin of Critter Control quickly found mouse tunnels, two places where mice had been entering the basement(based on eaten acorns), several place... read more
Business response:
Thank you very much!
This place is awful!!!! First off, they had me sign a pad that was blank and he said it was just to approve them to do the service which was not correct. I was told they would leave the trapping cages out for two weeks and they did not. They took the traps in a total of a week due to a holiday in the mist and the locking of the traps on Fridays early morning so Fridays were a waste of time. I paid $247.00 to this company for nothing. I asked for a manager to reach out to me and all she did was give excuses. It wasn't until 5... read more
Business response:
Each customer is quoted our service fee, as well as costs for each animal removal BEFORE we allow a customer to schedule and send a technician to a property. Those fees are approved again onsite before we provide services. A copy was emailed to your account at the time of signing. No fees were charged that were not disclosed by phone before you committed to our appointment. We advise our customers we trap UP TO 10 business days, excluding holidays and weekends. This is also noted in the contract emailed to you in paragraph o... read more
I have used Critter Control several times and I have been very pleased each time. Alan is very knowledgeable and efficient. I would definitely recommend them.
Critter Control and Keith were excellent...very knowledgeable, professional and timely.
We are very pleased with the service of Critter Control. Sean was prompt, pleasant & informative throughout our process. We will certainly recommend them to others.
Business response:
Thank you for taking them time to provide a review of our service. We are pleased to hear that the process was a positive experience. Have a wonderful week!
Matt was very professional. He took the time to explain his process and what we could expect. He should up when he said he would and very friendly. The repair he made was the work of a craftsman. I highly recommend Matt.
Business response:
Thank you for submitting a review! We appreciate your time and your business. We are happy to hear the issue was resolved. Please don't hesitate to contact us in the future should you, or your family and friends, need assistance. Have a wonderful week.
We had flying squirrels in our attic. I called and scheduled an appointment. Alan came and did an assessment. He is fantastic. He knew exactly what to do and walked us through the entire process. He did some repairs as well as some preventative measures. Everything turned out extremely professional looking. Very pleased. Would definitely use these folks again should the need arise.
Matt was very professional and explained the process and kept us updated on progress. Would absolutely recommend.
Business response:
Thank you for the recommendation and for giving us feedback! We are glad to know that all went well. Have a great day!
Great customer service representatives and service technicians, kept me informed through the service. Followed up with me on completion and addressed my questions and concerned.
Business response:
Outstanding! We are thrilled to hear that the entire experience was a positive one. Thank you for posting an online review for our company. We appreciate your time and business. Please don't hesitate to contact us in the future should you need assistance. Have a great day!
Frequently asked questions about Critter Control of Richmond
How is Critter Control of Richmond rated?
Critter Control of Richmond has a 4.8 star rating with 147 reviews.
When is Critter Control of Richmond open?
Critter Control of Richmond is closed now. It will open tomorrow at 8:00 a.m.
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