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Crestwood Animal Hospital
- Emergency Pet Hospital
- Crestwood, KY
About this business
Location details
6321 KY-146, Crestwood, KY, 40014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Sloppy unprofessional care over and over again. I stopped going here when they did surgery on my cat a couple years ago and sent her home in her carrier with her IV still in her leg. While I know this wasn’t dangerous for her, it was still a mess of blood, tape and fur trying to get it out. They lack the ability to pay attention to detail. They are careless in their approach. This has become so evident once again since they have LOST 2 different dogs in the last few weeks! I dont know what happened with the first one, but th... read more
Misdiagnosed my pup and just lost a friend of mines pup who was in their care and to top it off, lost her pup after the poor baby just had surgery. I have seen the pics of the surgery and the incision, looks horrible and the staples looked like a 2 year old did it. They even somehow burned the pups arm. Lost the pup at 7am and did not inform the owners until 2 hours later. Way over priced and the fact they have lost a owners beloved dog because of their negligence, should be enough to make you stay away.
RecommendedThank you so much to CAH for taking the BEST care of my sweet girl Oakley this weekend! I don’t know what we would have done with out you all. We are on the road to feeling so much better!
Business response:
Hi Lyndsay, thank you so much for your kind words about the care your sweet girl received at our hospital. We are so glad to hear Oakley is feeling much better.
This place charges way more than other places. We signed up for a yearly plan and our two dogs have been seen ONCE since it started Since covid we have had to relocate and ask for a refund of remaining dollars. They said we had already used around $900 of the plan even tho we have only been seen once for annual exam and vaccines. We were refund led around $300. Who wants to pay $900 for one yearly annual exam and vaccines on two dogs!!!
Business response:
Hi Lynn, we would like to apologize that you did not have a positive experience with our hospital Pet Care Plans. Our records show that your team has spoken with you on several occasions regarding these concerns and that we have done our best to accommodate you given the circumstances. We are disappointed that we were unable to reach a resolution with you. If you would like to discuss your concerns further, please give us a call at 502-241-4117 and we would be more than happy to speak with you. Sincerely, the Crestwood Anima... read more
This place is a crock. Took my pug here with an eye infection and they tried telling me his eye was out of socket and it would cost $1300 to put it back in place, $1700 to remove it. I got a 2nd opinion and the new vet told me they were full of it. I also requested anal expression which they completely ignored. I also took my shih-tzu at the same time and they did everything but, what I asked them to do. This place is a rip-off. Take your business elsewhere.
Business response:
Hi Sallee, thank you for taking the time to post a review and we’re sorry to hear that you did not have a positive experience with our hospital. Your review is concerning to us and we would like the opportunity to discuss it further with you. Our Medical Director gave you a call today, but was unable to reach you. When you are available, please give us a call at (502)241-4117 and ask to speak to our Medical Director. Sincerely, the Crestwood Animal Hospital Team
Crestwood Animal Hospital was a very positive experience for me. My bearded dragon took a turn for the worse and needed attention immediately. The staff was very knowledgeable and so kind to me! They called and gave me updates throughout the night which was very compassionate. My little guy didn’t make it but I know he was in the best hands! It’s hard to find an exotic vet let alone a staff who makes it personal. I would recommend this facility to everyone! I was extremely satisfied! Thanks so much! -Norbert’s Momma
Very good place I will be back they are great. Very nice people really took care of my dog did a very good job thanks so much
They are a great staff, very professional . If you have a reptile or snake this is where you need to go, it’s hard to find a vet which has knowledge and experience to care for reptiles. Very satisfied !
The staff here are so kind and really show they care we had to put our sweet Gertie to sleep and they was very understanding and affectionate they gave us as much time as we needed both before and after with our sweet girl I highly recommend this place for any need for your loving pet
Frequently asked questions about Crestwood Animal Hospital
How is Crestwood Animal Hospital rated?
Crestwood Animal Hospital has a 4.5 star rating with 817 reviews.
When is Crestwood Animal Hospital open?
Crestwood Animal Hospital is closed now. It will open at 8:00 a.m.
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