This profile has been claimed by the business owner or representative.
Coverstore Corporate Office
- Furniture Stores
- Carrollton, TX
About this business
At Coverstore, our mission is to protect what you love. We are passionate about creating the best cover, storage and organization solutions for your everyday. From outdoor covers to vehicle covers and indoor storage solutions, Coverstore offers the widest assortment of sizes and styles in the industry. Since making Carrollton, Texas our home over a decade ago, Coverstore has grown from a small family business into one of the industry's leaders in product excellence and superior customer service. Despite our success, we never... read more
Location details
4488 Plano Pkwy, Carrollton, TX, 75010, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 4:30 p.m. | |
| Tue | 8:30 a.m. to 4:30 p.m. | |
| Wed | 8:30 a.m. to 4:30 p.m. | |
| Thu | 8:30 a.m. to 4:30 p.m. | |
| Fri | 8:30 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Worst car cover that I've bought in over 40 years of owning classic cars. I just opened the box to cover my **** **** Fairlane GT 427 show car, and first thing that I noticed was the stiff, rough texture of the cover material. It's more like burlap than any indoor cover that I've bought. But the real issue is that it didn't come close to fitting over the car. The dimensions are well within the specs for the cover. When I called ***************** I was told that it was over 30 days since I bought it so nothing could be done f... read more
Business response:
We genuinely regret the inconvenience you've experienced with our vehicle cover. Our primary aim is to ensure that all our customers are satisfied with the quality and performance of our products. We have reached out to address your concerns directly.
Bad product, bad service, bad communication, bad company. DO NOT BUY FROM COVERSTORE
Business response:
We sincerely apologize for any inconvenience you may have experienced with our motorcycle cover. Our team has made every effort to assist you, but unfortunately, we were unable to gather essential details that would have helped us pinpoint the root cause of the fitment issue. We had requested photos of the cover on your motorcycle to gain a better understanding of the situation, considering that various factors could contribute to the problem.Understanding how the cover fits on your specific motorcycle is crucial since each ... read more
Do not buy from coverstore if you want your outdoor chair cushions to stay dry
For both "Standard" patio furniture covers and custom covers, this is the best company I've ever used. Their products are MUCH BETTER than those I've ordered and used from other online companies. They have great customer service and THEIR PRODUCTS QUALTIY IS FAR SUPERIOR than the "big box store" products and last at least 2 - 3 times longer in the Southern California sun! I will not buy covers from any other company again!
This company had my information on file except my order number. They would not honor the warranty since I did not have my order number but they confirmed my address and email in their system. Since I have retired from the agency that I provided my email from and don’t have the email confirmation with order number they declined my request for a replacement. I had the date and dollar amount and part number of the order and offered a picture. 2 days of discussions to have been told no warranty with out order number. Do Not orde... read more
I ordered a custom cover from this company BECAUSE it said it was located in Plano, TX. Now, I am waiting and waiting on my order because their custom orders come from CHINA! This is fraudulent advertising that is not detailed to customers when placing custom orders. TERRIBLE service.
Business response:
Design, product development, merchandising, marketing, technology, customer care, personalization, and logistics are all conducted by our 100+ strong team of associates at our headquarters in Carrollton, TX. We're proud to be a fully-vertically integrated company with our wholly-owned and managed manufacturing center in China. This unique structure allows us to carefully control the entire production process, from product design to manufacturing, fulfillment, and customer care. To minimize lead time, custom/special order it... read more
I ordered a custom cover from this company BECAUSE it said it was located in Plano, TX. Now, I am waiting and waiting on my order because their custom orders come from CHINA! This is fraudulent advertising that is not detailed to customers when placing custom orders. TERRIBLE service.
Business response:
Design, product development, merchandising, marketing, technology, customer care, personalization, and logistics are all conducted by our 100+ strong team of associates at our headquarters in Carrollton, TX. We're proud to be a fully-vertically integrated company with our wholly-owned and managed manufacturing center in China. This unique structure allows us to carefully control the entire production process, from product design to manufacturing, fulfillment, and customer care. To minimize lead time, custom/special order ... read more
Total rip-off! We measured accurately and according to their directions and the table cover we received wasn't even close to the right fit! They will not refund as they call it a "custom" order! They kept our $100 dollars, and we have no cover and no recourse. They did offer me %20 off a new order though! What??? Terrible company!
Business response:
In reviewing the call that took place with the customer on 10/5. it was relayed they were not aware the item ordered was final sale. Although we believe the cover was made to the proper specs, we are happy to work with the customer to identify the root cause of the fitment issue.
If I could give negative stars I would. I purchased an HVAC cover through these clowns. I did all the accurate measurements...surprise, surprise it didn't fit. God help you if need to return anything with them. After they make you pay for the pre-paid shipping label, they also take the original shipping fee. Out of a a purchase of 33.66, I'm getting back 11.95. Wow. Customer service hahaha, what customer service. Total joke. I'll NEVER purchase anything from these clowns again, and will definitely make sure no I know does.
Business response:
If our pre-paid return shipping label is selected, that amount plus associated taxes, if applicable, will be deducted from the refund total. The price for the pre-paid label will be shown during the return process and is a lower-cost alternative than paying the carrier to ship on your own. As a courtesy, our team has requested a refund of the Return Label Cost.
Frequently asked questions about Coverstore Corporate Office
How is Coverstore Corporate Office rated?
Coverstore Corporate Office has a 3.2 star rating with 109 reviews.
When is Coverstore Corporate Office open?
Coverstore Corporate Office is closed now. It will open on Monday at 8:30 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com