This profile has been claimed by the business owner or representative.
Coverstore Corporate Office
- Furniture Stores
- Carrollton, TX
About this business
At Coverstore, our mission is to protect what you love. We are passionate about creating the best cover, storage and organization solutions for your everyday. From outdoor covers to vehicle covers and indoor storage solutions, Coverstore offers the widest assortment of sizes and styles in the industry. Since making Carrollton, Texas our home over a decade ago, Coverstore has grown from a small family business into one of the industry's leaders in product excellence and superior customer service. Despite our success, we never... read more
Location details
4488 Plano Pkwy, Carrollton, TX, 75010, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 4:30 p.m. | |
| Tue | 8:30 a.m. to 4:30 p.m. | |
| Wed | 8:30 a.m. to 4:30 p.m. | |
| Thu | 8:30 a.m. to 4:30 p.m. | |
| Fri | 8:30 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Ordered a custom cover June 2 and never received it. Company will not send me a new one as it says the shipper sending it back to the Coverstore and will then send it ba k to me, but that was 6 weeks ago. Refuse to send me a new one and will not credit me!
The pergola has been up for about 3 weeks & through 3-4 bad Iowa rain storms! It has done very well! I'm so pleased with it & the amount of shade it provides is AMAZING! Thank you for producing a great product! ***** *******
The pergola has been up for about 3 weeks & through 3-4 bad Iowa rain storms! It has done very well! I'm so pleased with it & the amount of shade it provides is AMAZING! Thank you for producing a great product! ***** ******* Thank you so much for your kind words! We're thrilled to hear your pergola cover is holding up well and providing the shade you were hoping for. We truly appreciate your business!
If you need a cover within a few months, don't order from this place. Unfortunately, when I originally was going to order from them I called to ask about their process, shipping, manufacturing location, etc. I was informed that everything was done in the ** and that their covers are shipped within two weeks of order confirmation. Boy, was that a lie. I placed an order for two covers on June 8th, received email confirmation on the 9th, shipping confirmation on June 18th, but have heard nothing since then. I called to inquire ... read more
Do not back up their guarantee - it is a guarantee of only words. I got a grill cover with 7 year guarantee. Tore within two weeks. They claim it wasn't poor workmanship or defective. I could return but they would still keep $10 of my refund apparently for postage to send back. Defective product and worthless guarantee they don't stand behind. "Welcome to return" means lose $$ and no cover.
While I did love the customized cover for my outdoor table I regret buying from you as your product is made in *****. Surely you can locate an American owned business to do your custom work as well as all your other products. I will not buy from you again
Business response:
Coverstore was proudly founded in the *** and continues to operate as an ***************** Our team of over 100 associates is based in **********, *****, where we manage everything from product development and customer care to logistics and ************ ensure the highest standards of quality and value, our products are manufactured at a factory we own and operate in *****. This gives us full oversight of the production process and allows us to deliver thoughtfully designed, high-quality covers at a fair price.We truly appre... read more
Don't do it! Their "custom covers" are measured in an odd way. They description on the website is not clear and therefore they do not come out right. I measured strictly the way they said, but there is an interpretation on how you measure a curved piece. Since they ask for a depth too, I figured it was fine and it was confirmed by them. When I got the pieces, they were not even close to being something useable. When I tried to straighten it out, they basically told me too bad, custom covers are not returnable. They offered m... read more
DO NOT BUY!! Water resistant my A**!! First rain, all my cushions are soaked. DO NOT BUY from here if you think you will keep your cushions dry at all. They say to put something underneath the cover so water does not pool and runs off, well I call "Bullsh**" as my covers on the chairs do not have any sagging areas so water should have run off. My guess is water just runs through the seams and materials. This product is waste of money and of course I ordered custom sizes so no chance of getting a refund. Sure it will protect ... read more
Business response:
Were truly sorry to hear about your experience and completely understand your frustration, especially when it comes to keeping your cushions dry. Heres a bit more on how our covers are designed to work and some insights into water resistance versus waterproofing that may clarify your experience.Water Resistance vs. Waterproofing:Our covers are water-resistant, meaning they repel water to an extent but are not fully waterproof. This allows them to keep furniture protected from rain and sun exposure, but heavy rain or prolonge... read more
MADE IN ***** - NO RETURNS. Do NOT buy from here! A cover over 6ft that is LESS than 2lbs - paper thin, measurements are wrong. RUN!
Business response:
Thank you for your feedback. We strive to provide high-quality, durable covers, and were sorry to hear about your concerns. You ordered a Custom Flat Top Grill Cover with dimensions of 50" Width x 31" Depth x 41" Height. Our Ultima fabric, crafted from 600-denier polyester, is designed to be both lightweight and durable, ensuring effective protection without excess weight. Our products are manufactured in our factory to maintain high standards at competitive prices. Since custom items are made to order, they are non-returnab... read more
Frequently asked questions about Coverstore Corporate Office
How is Coverstore Corporate Office rated?
Coverstore Corporate Office has a 3.2 star rating with 109 reviews.
When is Coverstore Corporate Office open?
Coverstore Corporate Office is closed now. It will open on Monday at 8:30 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com