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Coverstore Corporate Office
- Furniture Stores
- Carrollton, TX
About this business
At Coverstore, our mission is to protect what you love. We are passionate about creating the best cover, storage and organization solutions for your everyday. From outdoor covers to vehicle covers and indoor storage solutions, Coverstore offers the widest assortment of sizes and styles in the industry. Since making Carrollton, Texas our home over a decade ago, Coverstore has grown from a small family business into one of the industry's leaders in product excellence and superior customer service. Despite our success, we never... read more
Location details
4488 Plano Pkwy, Carrollton, TX, 75010, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 4:30 p.m. | |
| Tue | 8:30 a.m. to 4:30 p.m. | |
| Wed | 8:30 a.m. to 4:30 p.m. | |
| Thu | 8:30 a.m. to 4:30 p.m. | |
| Fri | 8:30 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Coverstore has deceptive advertisement and warranty. I bought an elite cover for our fire table and chairs. It's advertised that it won't rip and that it has a 3 year-warranty. Both of these things were incredibly important to me. Within 9 months, we got a sizeable tear in the side mesh due to some rain that had collected on top and froze during the night. The weight had brought up the mesh and it ripped a hole about a foot and a half wide. I submitted a claim and it was denied as the cause was "extreme weather". I called cu... read more
Business response:
Upon a thorough examination of your claim and the details you provided, including the substantial tear caused by water accumulation which then froze, we have determined that this incident does not fall under what we define as a manufacturing defect. Our warranty is designed to address flaws in materials and craftsmanship. Sadly, the damage you've described, resulting from the weight of the ice formed by accumulated water, is considered outside our warranty's scope and does not reflect a shortcoming in the product's materials... read more
Supplied wrong size ac interior cover and will not provide replacement or refund.
Business response:
We're sorry to hear that there was a problem with the size of the ** interior cover you received.We would like to clarify that we have no record of previous communication from you regarding this issue. For us to provide the best possible assistance, customers must contact us directly with any concerns.Regarding your request for a replacement or refund, as per our policy, custom items are non-returnable. This is because these items are made to order based on specific requirements provided by the customer. However, we would li... read more
I think the product I purchased for my patio furniture is fine. The main reason I decided to purchase from cover store is that they imply that the product is made in ********** When the covers arrived they had the made in ***** stickers on them. Very disappointed. Very deceiving practice. We can't even trust our fellow ******** businesses any longer.
False advertising at its finest this company deserves to be disqualified and charged with theft. The custom order I received was not to the specified dimensions and no one was willing to assist or answer my call. Waited on hold for 1 hour and 58 minutes. This is a company that works directly with ***** and clearly does not assist customers with finding resolutions. Read the reviews and you can see how many people they have stole hundreds of dollars from. Investigate this company .$116 for an 11*14 inch bag that clearly highl... read more
Worst car cover that I've bought in over 40 years of owning classic cars. I just opened the box to cover my **** **** Fairlane GT 427 show car, and first thing that I noticed was the stiff, rough texture of the cover material. It's more like burlap than any indoor cover that I've bought. But the real issue is that it didn't come close to fitting over the car. The dimensions are well within the specs for the cover. When I called ***************** I was told that it was over 30 days since I bought it so nothing could be done f... read more
Business response:
We genuinely regret the inconvenience you've experienced with our vehicle cover. Our primary aim is to ensure that all our customers are satisfied with the quality and performance of our products. We have reached out to address your concerns directly.
Bad product, bad service, bad communication, bad company. DO NOT BUY FROM COVERSTORE
Business response:
We sincerely apologize for any inconvenience you may have experienced with our motorcycle cover. Our team has made every effort to assist you, but unfortunately, we were unable to gather essential details that would have helped us pinpoint the root cause of the fitment issue. We had requested photos of the cover on your motorcycle to gain a better understanding of the situation, considering that various factors could contribute to the problem.Understanding how the cover fits on your specific motorcycle is crucial since each ... read more
Do not buy from coverstore if you want your outdoor chair cushions to stay dry
For both "Standard" patio furniture covers and custom covers, this is the best company I've ever used. Their products are MUCH BETTER than those I've ordered and used from other online companies. They have great customer service and THEIR PRODUCTS QUALTIY IS FAR SUPERIOR than the "big box store" products and last at least 2 - 3 times longer in the Southern California sun! I will not buy covers from any other company again!
This company had my information on file except my order number. They would not honor the warranty since I did not have my order number but they confirmed my address and email in their system. Since I have retired from the agency that I provided my email from and don’t have the email confirmation with order number they declined my request for a replacement. I had the date and dollar amount and part number of the order and offered a picture. 2 days of discussions to have been told no warranty with out order number. Do Not orde... read more
Frequently asked questions about Coverstore Corporate Office
How is Coverstore Corporate Office rated?
Coverstore Corporate Office has a 3.2 star rating with 104 reviews.
When is Coverstore Corporate Office open?
Coverstore Corporate Office is open now. It will close at 4:30 p.m.
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