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Coverstore Corporate Office
- Furniture Stores
- Carrollton, TX
About this business
At Coverstore, our mission is to protect what you love. We are passionate about creating the best cover, storage and organization solutions for your everyday. From outdoor covers to vehicle covers and indoor storage solutions, Coverstore offers the widest assortment of sizes and styles in the industry. Since making Carrollton, Texas our home over a decade ago, Coverstore has grown from a small family business into one of the industry's leaders in product excellence and superior customer service. Despite our success, we never... read more
Location details
4488 Plano Pkwy, Carrollton, TX, 75010, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 4:30 p.m. | |
| Tue | 8:30 a.m. to 4:30 p.m. | |
| Wed | 8:30 a.m. to 4:30 p.m. | |
| Thu | 8:30 a.m. to 4:30 p.m. | |
| Fri | 8:30 a.m. to 4:30 p.m. | |
| Sat | Closed | |
| Sun | Closed |
MADE IN ***** - NO RETURNS. Do NOT buy from here! A cover over 6ft that is LESS than 2lbs - paper thin, measurements are wrong. RUN!
Business response:
Thank you for your feedback. We strive to provide high-quality, durable covers, and were sorry to hear about your concerns. You ordered a Custom Flat Top Grill Cover with dimensions of 50" Width x 31" Depth x 41" Height. Our Ultima fabric, crafted from 600-denier polyester, is designed to be both lightweight and durable, ensuring effective protection without excess weight. Our products are manufactured in our factory to maintain high standards at competitive prices. Since custom items are made to order, they are non-returnab... read more
BBQ Grill Cover -Collection UltimaBBQ Grill Cover -Collection Ultima Ripstop with a 7 year warranty. In less than a month after purchase - damage with couple of uses - there's a tear. Ultima's unique material is NOT "CRAFTED FOR LONG-LASTING DURABILITY" as they claim. Send messages , called - just getting the run around ; it is clear that Coverstore has NO intentions of honoring their ************* of experience: July 08, 2024
I was provided the wrong information by a customer to order them a **********************. As soon as the customer let me know I called back to cancel the order and order a new cover which was still within 48 hrs and the coverstore denied any refund and offered no return policy when obviously it was a miscommunication and the order was placed in error. The cover store only offers future discounts to order something else. I can honestly say I have never left a company less than a 5 star review, I wont bother otherwise. But th... read more
Business response:
Thank you for your feedback. To clarify, the order placed on September 26th was for a custom cover, which has a 24-hour cancellation window due to its personalized nature. The cancellation request came in on September 30th, over 96 hours later, by which time production was already underway. As custom covers are final sale once in production, we were unable to cancel or accept a return. While the issue was due to a miscommunication between you and your client, we still extended a discount on a future order as a gesture of goo... read more
I placed an order for 2 items. One item was delivered, and the other not. The company will not issue credit for me to place another order. Not even that much money is involved here, and no refund was requested--I simply asked for credit on something that was not delivered so that I reorder. I'd be very wary of ordering from this company.
Business response:
Thank you for bringing this matter to our attention. After reviewing our records, we can confirm that both items from your order were shipped and delivered. While it is important for us to ensure all orders are complete and satisfactory, we also rely on customers to notify us of any issues within a reasonable timeframe so that we can take appropriate action. In this case, nearly a year had passed before we were informed of the missing item. Despite this, we still offered you a discount on a reorder as a gesture of goodwill.W... read more
Ordered a custom cover and seems to fit well and be decent quality but so disappointed that it came from *****. I thought I was buying American.
I had a large order of one non custom cover and 24 orders of custom covers. I got the non custom cover within one week. The rest of the order has not arrived after a month of being held up in customs. I had sent emails and called several times as the tracking number dropped off after the first cover was delivered and there was no tracking of where my order was. In the meantime I had to order another custom order which they say is being delivered today. Why is my large order still stuck in customs while the one I just ordered... read more
Business response:
We sincerely apologize for the inconvenience you've experienced with your order. We found there was a follow-up conversation over the phone to explain the logistics involved with handling larger orders. It was discussed, that stocked items are shipped directly from our inventory, while custom items, are made to order and require different handling procedures. Your single custom cover order was shipped directly to you, leveraging drop-shipping process. For larger orders exceeding a certain value, we must first receive the ite... read more
Coverstore has deceptive advertisement and warranty. I bought an elite cover for our fire table and chairs. It's advertised that it won't rip and that it has a 3 year-warranty. Both of these things were incredibly important to me. Within 9 months, we got a sizeable tear in the side mesh due to some rain that had collected on top and froze during the night. The weight had brought up the mesh and it ripped a hole about a foot and a half wide. I submitted a claim and it was denied as the cause was "extreme weather". I called cu... read more
Business response:
Upon a thorough examination of your claim and the details you provided, including the substantial tear caused by water accumulation which then froze, we have determined that this incident does not fall under what we define as a manufacturing defect. Our warranty is designed to address flaws in materials and craftsmanship. Sadly, the damage you've described, resulting from the weight of the ice formed by accumulated water, is considered outside our warranty's scope and does not reflect a shortcoming in the product's materials... read more
Supplied wrong size ac interior cover and will not provide replacement or refund.
Business response:
We're sorry to hear that there was a problem with the size of the ** interior cover you received.We would like to clarify that we have no record of previous communication from you regarding this issue. For us to provide the best possible assistance, customers must contact us directly with any concerns.Regarding your request for a replacement or refund, as per our policy, custom items are non-returnable. This is because these items are made to order based on specific requirements provided by the customer. However, we would li... read more
I think the product I purchased for my patio furniture is fine. The main reason I decided to purchase from cover store is that they imply that the product is made in ********** When the covers arrived they had the made in ***** stickers on them. Very disappointed. Very deceiving practice. We can't even trust our fellow ******** businesses any longer.
Frequently asked questions about Coverstore Corporate Office
How is Coverstore Corporate Office rated?
Coverstore Corporate Office has a 3.2 star rating with 110 reviews.
When is Coverstore Corporate Office open?
Coverstore Corporate Office is closed now. It will open at 8:30 a.m.
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