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Counseling & Wellness Center of Pittsburgh
- Business Services
- Pittsburgh, PA
About this business
Location details
830 Western Ave, Pittsburgh, PA, 15233, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 9:00 p.m. | |
| Tue | 6:00 a.m. to 9:00 p.m. | |
| Wed | 6:00 a.m. to 9:00 p.m. | |
| Thu | 6:00 a.m. to 9:00 p.m. | |
| Fri | 6:00 a.m. to 9:00 p.m. | |
| Sat | 6:00 a.m. to 9:00 p.m. | |
| Sun | 6:00 a.m. to 9:00 p.m. |
Their billing practices are crooked. **** in their billing office advised me to call my insurance company because there was an issue with payment. They charged the card I had used for copays for the full balance before my insurance company could even confirm my coverage for the visit. It took them less than 2 weeks to charge my moms card for the full balance after advising me to call my insurance company to get more info and she also told me if insurance denied it that I could set up a payment plan so I didnt have to pay the... read more
i have had three horrific experiences with this center, across intake, psychiatric care, and billing. It takes repeated emails to get them to understand basic concepts that should be simple for them to complete (especially in the billing department). the worst thing was that when I was in acute stress and need of care, my intake psychiatrist was 30 mins late to the appt (with no notification, and at this center there is no way to contact the desk or get immediate assistance), and then hurriedly prescribed me my first-ever an... read more
Business response:
Hello ********, I would like to remind you that all incoming clients sign a consent which outlines their financial responsibility to manage their payment should insurance not reimburse their health care expenses. Our billing team consistently makes every reasonable effort to recover balances from the insurance company. Our billing team also communicates patient balances to the patient. However in instances of non payment or for consumers who utilize obscure coverage there may need to be additional steps taken by the client. ... read more
I came to contact this place in regards of a therapist- I seen and READ GOOD reviews but it has been 3 weeks and I have yet talked to an actual person.I did a internet inquiry at first, they called back being i work a full time job I can't answer my phone so for a few days we played phone tag- now when I call and leave a message i have not gotten a call back- for someone who is struggling to find a therapist after dealing with post partum depression its discouraging to not get a call back- like some people find reaching for ... read more
Business response:
Hi *****, were really sorry that you have played phone tag and have yet to speak to a receptionist. We take patient care very seriously and strive to meet the needs of every client. If you would like to email your contact information to info@counseling wellnesspgh.com we will have a member of our reception team reach out on Monday. If you are in crisis and need immediate support, I recommend calling a crisis hotline such as resolve. https://www.google.com/search?q=crisis+hotline+pa&ie=UTF-8&oe=UTF-8&hl=en&client=safari# ****... read more
The therapist and mental health services they provide are the best I've received, however, their billing department is the worst I've ever dealt with. Charging me incorrectly. Randomly charging my card and literally harassing not just the clients but the therapists that work their for payments. I took my card off their website last year due to randomly being charged. Now I'm getting threatened to put it back on or I can no longer see my therapist of nearly 4 years. There was an issue with my bill that I was waiting for them ... read more
Business response:
Hello ******, thank you for reaching with your concerns. I am grateful to learn that you are having a positive therapy experience in our center and of course I am dissapointed to learn that you are having some issues with our billing policies. Our billing team is always glad to arrange a payment plan and even suspend the payment plan if you are undergoing a financial hardship. Our billing team is here to help you resolve any billing issues and of course their primary role is to collect prompt payment. All clients have access... read more
Frequently asked questions about Counseling & Wellness Center of Pittsburgh
How is Counseling & Wellness Center of Pittsburgh rated?
Counseling & Wellness Center of Pittsburgh has a 4.3 star rating with 363 reviews.
When is Counseling & Wellness Center of Pittsburgh open?
Counseling & Wellness Center of Pittsburgh is closed now. It will open tomorrow at 6:00 a.m.
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