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Cool Springs Imaging
- Medical Centers
- Franklin, TN
About this business
Message from Cool Springs Imaging
Location details
2009 Mallory Lane, Ste 150, Franklin, TN, 37067, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 4:30 p.m. | |
| Sun | Closed |
Dennis J Really bad experience. Wasted 1 hour and 45 minutes for nothing. They wanted me to go to 100 oaks at 4:30 in the afternoon in the pouring down rain to wait who knows how long for an open mri. My shadow will never darken their doorway again. Don't like being treated like a second class citizen.
Worst business office ever. Long wait. Rude, rude, rude.
places like these – .
Awful experience – I have never felt inclined to write a review online but, I would like to warn other people about this place. I went for a first mammogram at this facility which was fine. Then I received a letter in the mail (on the weekend) asking for more images which Im sure is standard practice but, still very stressful. I scheduled this appointment with CSI and arrived very nervous and anxious to get it over with. I was told their Mammogram machine was broken yet I received no phone call to tell me not to bother comin... read more
Good Service not patient friendly with billing practices – I have been there several times and the service is very good. Good wait time even when appt. just called in. However, their billing practices are not for the patient. If you have a deductible plan they do not allow any discounts once they take of the insurance payment. This makes for a very large patient payment even if the patient would like to pay all at once, which I would think could benefit their cashflow. Most other services have a prompt payment discount or so... read more
Great experience – Just got done with an MRI on my hip. In and out promptly. Everyone was positive. My technician (Marcy?) did everything she could to make the experience a pleasant one. Would definitely recommend!
Another Bad Experience AVOID – It is sad when you are abused (time wise) by a service such as Cool Spring Imaging. After waiting an hour (I was there 5 minutes early) and asking twice when I would be taken, I was still waiting. Girl at front desk was so nice but obviously they are more interested in Quantity vs. getting people in on time. I think the person doing me must have gone to lunch. Avoid this practice and use someone else.
Worst experience of my Life: Physically violated and other – I wish there was a NEGATIVE star rating. Mom's don't let your daughters go there, or anyone you love for that matter. I already filed a complaint with the BBB about everything but everyone should know that I was forced a vaginal test that was done so rough, it was hurting and left me bleeding and cramping. Not normal. I didn't consent to a trainee. I was refused my medical records too. And this brilliant radiology tech, after everything told me their was something ... read more
Frequently asked questions about Cool Springs Imaging
How is Cool Springs Imaging rated?
Cool Springs Imaging has a 2.9 star rating with 84 reviews.
When is Cool Springs Imaging open?
Cool Springs Imaging is closed now. It will open at 7:00 a.m.
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