Connexus Credit Union

Brandon S 

on BBB

3 years ago

Haven't been a good transition from Bull's Eye. The biggest complaint is that I received all of my mail just fine from Bull's Eye, but a while after the switch I wasn't getting anything from them. Fine, because I do mostly online banking. Looking at my statement I had 6 debits for $10 each for returned mail. It never got to me, but they pin it on me to pay $60 for returned mail.... they said it' s because they have to shred sensitive documents for my safety. It took awhile to get it removed, but a special manager had to look... read more

Jenn H 

on BBB

4 years ago

Don’t bank here! I had funding in my account and wanted to pay cash for a new vehicle and they wouldn’t allow it ($2,000 max limit). Now manager called and sealed the deal that they don’t care for customer service. Time to find a new bank. Very dissatisfied. Was customer for over 4 years. 

Susan D 

on BBB

4 years ago

Beware of Connexus Credit Union who charges a $30 "closure fee" on each matured IRA certificate. For many years I have been doing business with several other credit unions and banks and never been charged a fee to transfer/roll or receive MY IRA money at maturity. I'm a senior citizen and with interest rates to all time lows this is a disgrace! I will never do business with Connexus Credit Union again! 

Daniel C 

on BBB

4 years ago

They purchased my auto loan what a pain in the behind. They do not take checking accounts for payment instead you have to link accounts and it takes some time. Because I didn't want my first loan payment to be late I sent a payment from my bank and I used the address they had on the loan coupon. Apparently they don't accept payments at that address unless it accompanied by a loan coupon so they then send it snail mail from Kansas City to Wisconsin. Needless to say my loan payment still hasn't been received. I called customer... read more

Nora Y 

on BBB

5 years ago

I am completely shocked at the level of INCOMPETENCE from Jennifer ******- "senior rep" for IRA at Connexus Credit Union. She has to be one of the MOST, the MOST INCOMPETENT employee I've ever had to deal with & after over 40 days of working on solving this problem with a supervisor ****, it is still in LIMBO due to PURE NEGLIGENCE. As a result I've lost out on SO MUCH, the IRA which is a SIGNIFICANT amount of money got ZERO INTEREST for AN ENTIRE MONTH, the ENTIRE savings rate BRACKET went down significantly, I may be looki... read more

MAYRA R 

on BBB

5 years ago

I made a Rainsoft purchase of a water filter for my entire house and financed it through Aquafinance (FBO Connexus Credit Union) which is the only financial institution Rainsoft uses. Mind you I have an excellent credit score and this institution gave me a 6.9% which was absolutely great in order to make this purchase! Everyone that knows me, knows that I'm a very a grateful person, especially for the things that matter most in life. So going on to the little things that can tick you off.... this month they had the nerve to ... read more

Jacinta M 

on BBB

6 years ago

STAY AWAY FROM THIS FRAUDULENT COMPANY!! They fraudulently added auto insurance to my original loan!!! I have had my loan with them since Nov 2018 and already they are pulling this! I don’t know what to do, please help! I have sent them proof of my FULL COVERAGE AUTO INSURANCE 3 times! In addition to them getting a copy of it with my original loan acceptance!!! No loan company will approve a loan without proof of coverage! I am a single mother of 2 and absolutely can not afford this fraudulent increase! They increased my loa... read more