Connexus Credit Union

D. S. 

on BBB

a year ago

I called Connexus customer service recently to ask how quickly a new CD would start to earn interest. It was a general, non-controversial, non-account specific question. If Connexus knew how to create a website, the answer would be public information, eliminating the need to call. I was confronted by someone best described as a cross between a liar and a pansy whose only goal was to convert a routine inquiry into a disaster. He began by repeatedly interrupting me, accusing me of yelling, which was a lie. I noted that his int... read more

DENNIS S 

on BBB

a year ago

I called Connexus customer service recently to ask how quickly a new CD would start to earn interest. It was a general, non-controversial, non-account specific question. If Connexus knew how to create a website, the answer would be public information, eliminating the need to call. I was confronted by someone best described as a cross between a liar and a pansy whose only goal was to convert a routine inquiry into a disaster. He began by repeatedly interrupting me, accusing me of yelling, which was a lie. I noted that his int... read more

Jessie R 

on BBB

a year ago

I have an RV loan with them. I was one payment late. I have been called everyday, several times a day, until I had to block them. I told them I had been in a wreck and that my claim has not gone through yet. That I am 8 months pregnant and was put into the ER and Labor and Delivery. To email me and I will forward it to my lawyer and I will have my lawyer contact them. That as soon as my claim came through I would be able to pay them. The level of calling and harassing on a daily basis over one late payment was excessive. To ... read more

Sarah R 

on BBB

a year ago

Foreign transactions fees on purchases made within the US from .com businesses with 1800 phone numbers. "Interest fee" yet charging surprise minimum finance charges 

Khrista M 

on BBB

a year ago

Rude, Unethical Practices, Will charge you interest and add on Over priced Insurance without your consent!!! The only option they gave me were to move the insurance to the backend, defer payments that messes up your credit ... for a Toyhauler that is Inoperable do to the Dealership incompetence. I had put down a large sum of money and have been paying my finance payment on time even though I can Not use the toyhauler! 7 months later and things are still ongoing. I made a payment without the insurance on the sixth month. Now ... read more

Tiffany M 

on BBB

a year ago

We have our truck loan through them and made the mistake of setting it up for auto withdrawal. In February they pulled my truck payment 3 times and refused to give back the additional 2 payments. Said if they did I would be responsible for a refund fee on both. I should not be paying for their mistake! We took the payment off of auto withdrawal and then in March they did it again, taking the payment twice in two days. Then arguing about with us saying we had it set to pull that way. They refuse to refund any of the additiona... read more

Paul P. 

on BBB

a year ago

We recently just sold a boat. We called on Feb. 6th to get the pay off amount. When they gave it to us we told them that the selling amount would be 130,000. Apparently on Feb. 9th someone (not me) called and got the payoff amount and they told them less. So when selling the buyer told us he called and asked. We were out our 1200 that we asked over the price. When we called to ask why and how they gave our information out to someone other than us it turned into an investigation. Then they later called and said that it was my... read more

Joshua H 

on BBB

a year ago

SSo I financed a camper through this group. The plumbing water sewer black and gray tank fell to the ground 30 days after purchase. It was being “ fixed “ for almost 5 months the dealer assured me I would be provided an extension for this time. Joe in collections would not budge he sent me info for Jason. I called Jason over a hundred times over the year of 2022 he never responded or answered my calls. Then 13 months later he sends me a real smart but message saying you got repossessed today and I want to be perfectly clear ... read more

Jeremy S 

on BBB

2 years ago

They may seem to be legit but they have an ulterior motive. I have a loan through them and now they took it upon themselves to go out and purchase unwarranted insurance in which they charge onto me. Now I am paying that price, that they get at a discounted price while I pay at the full price. If you think this is the place to go and get a loan look at the reviews and see how they treat the lenders before getting a loan from here. I wish I knew about them prior to getting a loan through because I would have ran the opposite w... read more