Connexus Credit Union

Am W 

on BBB

2 years ago

I am an RV dealer and work extensively with banks and credit unions across the country. Based on my experiences handling a payoff for a mutual customer, it seems as if Connexus Credit Union is employing unethical and deceptive practices to prevent loan payoffs. Despite being provided all the authorization they requested to allow our dealership to handle the payoff on behalf of the customer, and the customer giving additional phone authorization multiple times, they continued to withhold payoff instructions. Each time I calle... read more

Michelle G 

on BBB

2 years ago

Compounds interest daily and a person cannot make any head ground on the loans. 

Jess C 

on BBB

2 years ago

Based on my own experience I had a positive experience with Connexsus Credit Union. I received a lower interest rate than **** ****** ****** ***** by Half the percentage in fact. I was able to submit my Loan application online it's only $5 to open a savings account to become a member. They have very low overdraft fees I think they said it was only $4 versus $40 that banks charge. I just became a member for an Auto Loan the people in ********* **** branch were very helpful and friendly and Damien ******* who was my loan Agent... read more

Brent C 

on BBB

2 years ago

They canceled our auto pay, we missed payments due to this. It lowered our credit scored by 90 points. They justified by stating we sent mail and phone calls. Never received. Very shady company, hurting hard working people for their benefit seems to be their specialty. 

Georgette N 

on BBB

2 years ago

Truly amazing trustworthy lender. I will always go to Connexus before any bank for my borrowing needs. 

D. S. 

on BBB

2 years ago

I called Connexus customer service recently to ask how quickly a new CD would start to earn interest. It was a general, non-controversial, non-account specific question. If Connexus knew how to create a website, the answer would be public information, eliminating the need to call. I was confronted by someone best described as a cross between a liar and a pansy whose only goal was to convert a routine inquiry into a disaster. He began by repeatedly interrupting me, accusing me of yelling, which was a lie. I noted that his int... read more

DENNIS S 

on BBB

2 years ago

I called Connexus customer service recently to ask how quickly a new CD would start to earn interest. It was a general, non-controversial, non-account specific question. If Connexus knew how to create a website, the answer would be public information, eliminating the need to call. I was confronted by someone best described as a cross between a liar and a pansy whose only goal was to convert a routine inquiry into a disaster. He began by repeatedly interrupting me, accusing me of yelling, which was a lie. I noted that his int... read more

Jessie R 

on BBB

2 years ago

I have an RV loan with them. I was one payment late. I have been called everyday, several times a day, until I had to block them. I told them I had been in a wreck and that my claim has not gone through yet. That I am 8 months pregnant and was put into the ER and Labor and Delivery. To email me and I will forward it to my lawyer and I will have my lawyer contact them. That as soon as my claim came through I would be able to pay them. The level of calling and harassing on a daily basis over one late payment was excessive. To ... read more

Sarah R 

on BBB

3 years ago

Foreign transactions fees on purchases made within the US from .com businesses with 1800 phone numbers. "Interest fee" yet charging surprise minimum finance charges