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Connexus
- Credit Unions
- Wausau, WI
About this business
Location details
1 Corporate Dr #700, Wausau, WI, 54401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I am completely disgusted with the service I received from Connexus Credit Union's lending department. I have been a customer with them for 20+ years with multiple accounts. I have a mortgage already through Connexus that I requested to have refinanced and it has taken SIX MONTHS so far with extremely slow feedback, not returning phone calls, returning emails a week to ten days after questions are being asked. If I wouldn't have already paid for the appraisal fee of $760, I would never continue moving forward with the refina... read more
Business response:
Thank you for sharing this members concern. I forwarded it on to the Mortgage dept for review and response input.
After 6+ years as a loyal customer, I was APPAULED by the way I was treated by customer service. I was told they would not even be willing to research an ERROR THEY MADE to my account because it was older than 90 days. I was then told if I wanted them to look into it further, I would incur a RESEARCH FEE. This bank is a joke. They lured me into this checking account with an interest rate that has steadily dropped over the past few years. The terms for ATM fee reimbursement are complex and designed to screw you over when you ... read more
Business response:
Connexus Credit Union takes all complaints seriously and evaluates each thoroughly on a case-by-case basis. We offer the following findings - Mr. J** has our Xtraordinary Checking account product. To earn the 1.75% APY and receive $25 in rebates for ATM surcharges, members need to meet the monthly requirements. Requirements were disclosed to Mr. J** at the time the checking account was opened. Each month Mr. J** receives an account statement noting the past months transactions and dividends earned. It is the members responsi... read more
Connexus doesn’t seem to have a clue as n customer service. I got a credit card with them in August and have had issues since day one. They can’t get their auto pay to work properly, can’t assist with issues when I call to ask for help and when things go wrong all they say is sorry and pass the blame. I was told to manually make a payment for December because they still couldn’t get auto pay to work in November, 3 months after setting it up. They never notified me that it wasn’t working so missed a payment in November. Paid ... read more
Business response:
Thank you for sharing Taylor A******* concern with me. Even though Connexus does not service the Elan Credit Card our members may have, we can and do intercede on our members behalf to assist in any way we can to bring about a resolution. I contacted Elan today on Taylor's behalf and per the representative I spoke with, there are notes on Taylor's account of her call and request to have the 2nd payment placed back into her account. Unfortunately the notes state Taylor hung up or ended the call and her request could not be co... read more
I am having the same issue with this company sending me a letter that they opened and account in my mane without my consent. At no point in time have I received anything from anyone stating they sold my loan to this company to be contacting me in this way. I will look for legal counseling into this matter. It seems that I am not the only person that has had this happen to.
It looks like a lot of people are getting letter from Connexus stating we have 5.00 in an account we never opened. I'm am certain someone is trying to get personal information..beware everyone
I, like other complainants, received an account statement with a $5 balance that I never opened. Like others, it is asking for my social, e-mail, phone numbers and mother's maiden name. I also noticed that on this page the fax number is different than what they have posted online. They go on to say that if I don't have a balance of $100 they will begin to charge me $5 per month.
Business response:
Thank you for sharing this complaint with me. We are presently reviewing the situation and will reply shortly.
Find them not to be legit when they do maillings to people (probably targeting the elderly) requesting personal info and opening an account with my name without having social security number or permission.
Business response:
Thank you for alerting me to this complaint. We are in the process of reviewing and will respond shortly.
have never heard of Connexus credit union, however I received a statement from Connexus that showed a $5.00 balance in a credit union account that I had NEVER opened. The mailings also included a Member Information Request Form which had my name and address already completed but needed my social security number, date of birth, mother's maiden name and telephone contact information. If I had opened a legitimate account with this credit union, then I would have given them this information already. The fine print also said a fe... read more
Business response:
Good morning - Thank you for passing along this members concern, we are in the process of investigating and will respond shortly.
A water softener company sub contracted with Connexus for a one year no interest loan. I paid the loan off in full in April 2017. In July 2017 I received mail from Connexus that showed a $5.00 balance in a credit union account that I had NEVER opened. The fine print said a fee would be charged on any account less than $100. This company opened a bogus account in my name. If I owed them $5.00 I should have been billed. When I called to complain, they said a check for $5 would be sent to me and they would close the account. I ... read more
Business response:
Thank you for sharing this customer review. We are reviewing the complaint and will response within 1-2 days.
Frequently asked questions about Connexus
How is Connexus rated?
Connexus has a 1.6 star rating with 58 reviews.
When is Connexus open?
Connexus is closed now. It will open at 9:00 a.m.
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