Connexus

Kathy M 

on BBB

10 months ago

I had two certificates of deposit. The funds were electronically transferred from our personal account. When we needed to close the accounts they would only send small amounts to our external account, where the money came from, but not the total amount. With the small deposits it would have taken 10 months to receive all the money. So they said they would mail me a check which would take 7-10 business days. I waited and waited and it never came. I called and they said I was to respond to an email that I wanted the account cl... read more

Steph K 

on BBB

a year ago

Chad *******will single handedly destroy this company. He views members and employees as nothing more than data and dollar signs. 

RENETTE p 

on BBB

a year ago

had a horrible experience at the credit union awhile back. I had over $5000 in my account and went to withdraw $3000 for a late xmas with my family. I was not allowed to withdraw at the teller, I was sent to the service desk where I was grilled by 2 people as to why I want the money. I had also asked if they have gift cards as US bank does and I want one for my nieces birthday. I was beginning to think they didn't have enough cash in the credit union when I finally got my withdrawal. I get home and get a call from some guy a... read more

Vernetta G 

on BBB

a year ago

This is thee worst credit union they take your money without your permission 

Robert H 

on BBB

a year ago

They said we signed a form to have them to pay our lease because we were bought out to them. Our Kia dealer said they did not do it. Every month paid more then the lease amount . We found all this out when we had to file chapter 7. We asked for a copy of what they said we signed but they won't show us. We over paid so we would like a refund of any money's they kept. The kia finance said some company sent our payment every month but they kept no record of who it is. I can't believe a company runs the company that way. 

Dwight K 

on BBB

a year ago

Please do yourself a favor and do not join this credit union. They are very deceptive and discriminatory in their practices. They will require certain things from one person that they will not require from another person. Their application will ask for identification requirements and once you meet those requirements, they will come back and ask you for different requirements which contradict their application. I tried to join to open a savings accnt. Their online application was pretty easy. When I got to the ID requirement ... read more

Gerard H 

on BBB

a year ago

Absolute nightmare in dealing with CCU. We opened 5 year CD's and in less than this time they decided to consider our accounts "abandoned property". They 100% lied when we asked them to provide information on how thy attempted to contact us. They couldn't provide the information, times, dates, methods, even though we've dealt with them across multiple type of accounts. We've spent the last two days fighting with them to provide documented assurance that our funds are still in their institution, but somehow they can't provide... read more

Joanna B 

on BBB

a year ago

I feel like Im being Stolen from! They are giving me problems with paying an extra 1000 to my principal pmt!!!! Trying to keep me in debt w them..... 

Am W 

on BBB

2 years ago

I am an RV dealer and work extensively with banks and credit unions across the country. Based on my experiences handling a payoff for a mutual customer, it seems as if Connexus Credit Union is employing unethical and deceptive practices to prevent loan payoffs. Despite being provided all the authorization they requested to allow our dealership to handle the payoff on behalf of the customer, and the customer giving additional phone authorization multiple times, they continued to withhold payoff instructions. Each time I calle... read more