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Connexus
- Credit Unions
- Wausau, WI
About this business
Connexus Credit Union has one goal above all else -- helping you reach your financial goals. We do that by offering easy online services, superior financial products, outstanding member support, and state-of-the-art security. We're known for great rates, high yields, and innovative Digital Banking services, but that's not all we do. We like to guide our members through their financial journeys with expert advice. That mean's we're by our members' sides every step of the way. If you have a financial goal, we'll help you get t... read more
Location details
1 Corporate Dr #700, Wausau, WI, 54401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Don’t bank here! I had funding in my account and wanted to pay cash for a new vehicle and they wouldn’t allow it ($2,000 max limit). Now manager called and sealed the deal that they don’t care for customer service. Time to find a new bank. Very dissatisfied. Was customer for over 4 years.
Beware of Connexus Credit Union who charges a $30 "closure fee" on each matured IRA certificate. For many years I have been doing business with several other credit unions and banks and never been charged a fee to transfer/roll or receive MY IRA money at maturity. I'm a senior citizen and with interest rates to all time lows this is a disgrace! I will never do business with Connexus Credit Union again!
They purchased my auto loan what a pain in the behind. They do not take checking accounts for payment instead you have to link accounts and it takes some time. Because I didn't want my first loan payment to be late I sent a payment from my bank and I used the address they had on the loan coupon. Apparently they don't accept payments at that address unless it accompanied by a loan coupon so they then send it snail mail from Kansas City to Wisconsin. Needless to say my loan payment still hasn't been received. I called customer... read more
I am completely shocked at the level of INCOMPETENCE from Jennifer ******- "senior rep" for IRA at Connexus Credit Union. She has to be one of the MOST, the MOST INCOMPETENT employee I've ever had to deal with & after over 40 days of working on solving this problem with a supervisor ****, it is still in LIMBO due to PURE NEGLIGENCE. As a result I've lost out on SO MUCH, the IRA which is a SIGNIFICANT amount of money got ZERO INTEREST for AN ENTIRE MONTH, the ENTIRE savings rate BRACKET went down significantly, I may be looki... read more
I made a Rainsoft purchase of a water filter for my entire house and financed it through Aquafinance (FBO Connexus Credit Union) which is the only financial institution Rainsoft uses. Mind you I have an excellent credit score and this institution gave me a 6.9% which was absolutely great in order to make this purchase! Everyone that knows me, knows that I'm a very a grateful person, especially for the things that matter most in life. So going on to the little things that can tick you off.... this month they had the nerve to ... read more
STAY AWAY FROM THIS FRAUDULENT COMPANY!! They fraudulently added auto insurance to my original loan!!! I have had my loan with them since Nov 2018 and already they are pulling this! I don’t know what to do, please help! I have sent them proof of my FULL COVERAGE AUTO INSURANCE 3 times! In addition to them getting a copy of it with my original loan acceptance!!! No loan company will approve a loan without proof of coverage! I am a single mother of 2 and absolutely can not afford this fraudulent increase! They increased my loa... read more
We financed our new house siding/gutters with Aqua and which in turn received the funds from Connexus. At that time we were required to open a savings account with Connexus and wrote a $5 check for deposit. I do not live in any state that even has a Connexus branch location so really no need for a savings account. So after 1 year Connexus sent out statement closing the account and taking the $5 dollars for accounts mtvinactivity. Ridiculous Scam as far as I'm concerned. I never made payments to Connexus, all payments were ma... read more
Business response:
Good morning - Thank you for passing along this member's concern. We are in the process of investigating and will respond shortly.
I do not have a contract with Connexus Credit Union. I have received a hard inquiry on my credit report from this credit union dating 6/28/18 that I have attempted to dispute, and have received no correspondence back from.
Business response:
Thank you for sharing this members concern with us. Upon investigating Mr. B**** concern I learned on 6/28/18 we received an application through Park Marine Boating Center for a marine loan. When an application is received, a step in the approval process is pulling the members credit which is why Mr. B**** saw a hard pull inquiry on his credit report from Connexus Credit Union. Please let me know if Mr. B**** has any further concerns or questions. Thank you
I am completely disgusted with the service I received from Connexus Credit Union's lending department. I have been a customer with them for 20+ years with multiple accounts. I have a mortgage already through Connexus that I requested to have refinanced and it has taken SIX MONTHS so far with extremely slow feedback, not returning phone calls, returning emails a week to ten days after questions are being asked. If I wouldn't have already paid for the appraisal fee of $760, I would never continue moving forward with the refina... read more
Business response:
Thank you for sharing this members concern. I forwarded it on to the Mortgage dept for review and response input.
Frequently asked questions about Connexus
How is Connexus rated?
Connexus has a 1.5 star rating with 52 reviews.
When is Connexus open?
Connexus is closed now. It will open at 9:00 a.m.
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