Comfort Suites Cincinnati Airport

Richard M 

on BBB

a month ago

I am writing to formally document the unacceptable and unsafe conditions I encountered during my attempted stay at your hotel on June 5th, and to request immediate resolution of the unauthorized charge that remains on my credit card.Incident Details:On June 5th, I checked into your hotel and was assigned a room that presented serious safety hazards:Structural Damage: There was a hole in the wall of my assigned room, which I have documented with photographs.Electrical Safety Hazard: When I plugged the in-room refrigerator int... read more

David W. 

on BBB

4 years ago

I made a group reservation directly with Marycatherine , the group sales manager at the Comfort Suites Cincinnati Airport on March 3. 2021 for my group of 52 people for a two day stay in June. I was sent a Group Contact with I emailed back along with a tax exempt certification. I received a confirmation email that all the documentations where received and that our stay was confirmed. I reconfirmed with the hotel in early May. On Friday, June 11 my group arrived at the hotel at 9:00 pm.. The front desk person, Heather told me... read more

David W. 

on BBB

4 years ago

I made a group reservation directly with Marycatherine , the group sales manager at the Comfort Suites Cincinnati Airport on March 3. 2021 for my group of 52 people for a two day stay in June. I was sent a Group Contact with I emailed back along with a tax exempt certification. I received a confirmation email that all the documentations where received and that our stay was confirmed. I reconfirmed with the hotel in early May. On Friday, June 11 my group arrived at the hotel at 9:00 pm.. The front desk person, Heather told me... read more