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Colonial Village at West End
- Apartments
- Glen Allen, VA
About this business
Location details
4008 Gaelic Ln, Glen Allen, VA, 23060, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Horrible experience The buildings are old, and infested with roaches, ants and rodents. Black mold will absolutely be a problem if you are foolish enough to live here. Constant water leaks and absolutely no parking. Maintenance requests are NOT responded to quickly. Even though the maintenance employees try hard, they are understaffed and the management simply does not care. On top of all of that these apartments are way overpriced for their age and condition.
Business response:
We are disappointed to hear that you have had anything other than a positive experience as we strive for excellence.
3 Months -Buyer Remorse Security-Entire line of vehicles had windows busted. No one ever cleaned the glass from the lot. Email from Mgt was that they do not have any role in security. Peace-Large, barking dogs in almost every apartment in my building. No sleeping in on the weekend. Cleanliness-Disgusting around the only trash bin, constantly. Dirty entry ways. Trash and liquid from bags left for weeks in entry ways. Move in checklist was not addressed for over 2 months.
Business response:
Hi, we appreciate you bringing this experience to our attention. If you are willing, please contact us at ResidentCare@maac.com and allow us 48 business hours for a response so we can work towards a resolution. We look forward to hearing from you.
ROACHES Living here has been a nightmare. For the past six months, our apartment was infested with roaches. We submitted multiple maintenance requests, but the issue was never resolved. Management would claim that someone came to spray, however, there’s been times when I have been home the whole day and no one ever came. Meanwhile, roaches were in our kitchen, bathroom, closets, and personal items. It made living here uncomfortable and unsanitary. To make matters worse, they charged us an extra $3,000 for not giving 60 days’... read more
Business response:
Hello, we are disappointed to learn of your experience here at MAA Baldwin Park, but will take this opportunity to improve. Please contact us at ResidentCare@maac.com when you have an opportunity and we will be more than happy to try and turn your experience around. We take your time seriously so please allow us 48 business hours to respond to your inquiry. Thank you.
Filthy Not one agent walks these grounds to ensure cleanliness. There is garbage EVERYWHERE on property. Make ready trash is left outside of the door until an occupant actually moves in. There has been 2 stoves and a refrigerator OUTSIDE for MONTHS. You definitely get what you pay for. Maintenance is quick for repair and that’s the best thing. Other than that they don’t care for the property unless it’s front office
Business response:
Hi, we welcome the opportunity to turn your experience around. Please contact us at ResidentCare@maac.com and allow us 48 business hours for a response so we can better understand your situation. Thank you, MAA Canyon Pointe
Got very rough, lied about damages. When we moved in the tenants around us were all decent neighbors. Once MAA took over it definitely went downhill. They never once pressure washed our hallway for years. Police constantly called for domestic disturbances on the same people and nothing done about it, despite management’s knowledge. Lots of flooding from the hurricane. Our unit and cars flooded. Then they try and bill you for the damage after the only repairs they made afterwards was painting a few spots on the wall and ceili... read more
Business response:
Thank you for sharing your experience with us. Your feedback helps us improve and we would like to learn more about how we can continue to do all possible to exceed our residents' expectations.
Great location but… The location and 2 bedroom layout is great. It’s in uptown so it is easy to walk everywhere. The Corner Pub, CVS, Dunkin, Harris Teeter, and 4th ward park are within 2 blocks. The kitchen and living room are in the middle with a bedroom, a bathroom and spacious closet on each side. The kitchen could use some more storage as there is no pantry and there is minimal space for any kind of 2 or 4 person dining room table. The balcony is almost unusable, but it is there. The not so good. If the unit is off 7th ... read more
Business response:
Hi, we're disappointed to hear of the negative experience you had at our location. We appreciate you bringing this experience to our attention. If you are willing, please contact us at ResidentCare@maac.com and allow us 48 business hours for a response so we can work towards a resolution. We look forward to hearing from you.
Overall: Decent I have lived here for 3 years. Maintenance is super quick with requests (always within 24 hours). Some tenants leave things (like clothes) strung throughout the property and they stay there for weeks. Pretty quiet. They raised rent pretty significantly every year (over $100 a month). Great area since it is super close to I77. Pool is nice.
Business response:
Hi, we welcome the opportunity to turn your experience around. Please contact us at ResidentCare@maac.com and allow us 48 business hours for a response so we can better understand your situation. Thank you, MAA Cornelius
Pay for location Pay higher prices for a mediocre building with poor service due to its great location. We've been here 3 months and we still don't have in-unit wifi access. Management has been "coordinating with their complex rep" for over 2 months now and no updates. Moreover the parking garage is always almost full and the spots are tight. Too many exclusive spaces for EV charging. Pros are the location and the community. The neighbors are all kind and respectful.
Business response:
Hello, we welcome the opportunity to turn your experience around. Please contact us at ResidentCare@maac.com and allow us 48 business hours for a response so we can better understand your situation. Thank you, MAA Harbour Island
DO NOT MOVE HERE Property is disgusting, outdated appliances, paper thin walls. Mgmt does not care about tenants. Mold & water stains on the ceiling. Go to the yelp page I posted the mold pictures in the bathroom.
Frequently asked questions about Colonial Village at West End
How is Colonial Village at West End rated?
Colonial Village at West End has a 4.3 star rating with 280 reviews.
When is Colonial Village at West End open?
Colonial Village at West End is open now. It will close at 6:00 p.m.
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